Customer reviews from Samsung US
Samsung - Galaxy Watch7 44mm, Silver, LTE - 44.4 mm - 44.4 mm - Heart Rate Monitor - Camera - Heart Rate, Sleep Quality, S - Silver - (2025.0)
Average customer rating
4.5
(4,620 Reviews)
Rating breakdown 4,620 reviews
5 Stars
3,304
4 Stars
785
3 Stars
262
2 Stars
129
1 Star
140
81%of customers recommend this product.
(
1,035 out of
1,273)
Customer Reviews for Samsung - Galaxy Watch7 44mm, Silver, LTE - 44.4 mm - 44.4 mm - Heart Rate Monitor - Camera - Heart Rate, Sleep Quality, S - Silver - (2025.0)
Posted by: Raja
from New york
Expertise:Expert
Verified Purchase:Yes
Very poor battery life. It can't even hold charge for few hours. Shame on samsung to release such an inferior product without testing fully
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, August 3, 2024
Thank you for providing us with your feedback, Raja. We love hearing from our valued customers. We see that you're reaching out concerning your new Watch7. With our new Watch7, you can craft your perfect Workout Routine with warm-ups, cooldowns, and breaks in between, or compete against your past records to stay motivated. Easily track your exercise even in the water with Water Lock mode. We see that you may be experiencing a shortened battery life on your watch. Check out the following link attached to optimize your battery life. If this persists, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Robert v
Expertise:Intermediate
Verified Purchase:Yes
Pretty unimpressed overall. Traded in my 5 pro for this and regret it. The only thing that is an improvement is the band that it came with. Messages dont consistently come through
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, August 9, 2024
Hey Robert. Thank you for reaching out to us! We noticed you're reaching out to let us know about your experience with the Watch7. Galaxy Watch7 is designed to help you gain a holistic understanding of yourself. Galaxy Watch7 motivates you to create healthier days with more ways to support everyday wellness. You can accurately track over 100 workouts and build routines by combining various exercises with Workout Routine to achieve your goals. If you aren't receiving call or text messages on your Samsung smart watch, check out the link attached for options to troubleshoot this. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
battery
on August 16, 2024
Posted by: genok
Expertise:Intermediate
bought watch 7 a month ago. Battery was a problem. but after recent upgrading it is fine.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
GREAT VERY NICE I LOVE IT
on September 5, 2024
Posted by: ANDRANIK DAVTYAN
Expertise:Expert
VERY HAPPY SUPER WATCH EASY TO USE, HAS A NICE COLOR GREEN :)
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
What an upgrade!
on October 14, 2024
Posted by: Just2cute
[This review was collected as part of a promotion.] I had the Galaxt Active 2 watch for years and it sis me well but I finally bit the dust and upgraded. Im so happy that I did the features on this watch are amazing. The health diagnostics are pretty accurate. I don't use them for diagnosis but it helps for daily use. I also use the exercise and sleep apps on a daily basis as well. Galaxy AI help make the transition from my 2 to my 7 super easy. I would definitely recommend this investment.
Value
5
Written by a customer while visiting Samsung US
Posted by: Used to be Samsung Loyal
from Chicagoland
Expertise:Intermediate
Verified Purchase:Yes
The GPS on this watch is very inaccurate, and does not come close to what I get using only my S23, and what I got on my many years old Galaxy Active watch. That watch always agreed with any of my phones.
I used the new watch on vacation when we were around 5,000 feet elevation and a completely clear sky. Even under these ideal conditions it was still not accurate.
Second, the watchband style where the excess is pushed under leaves bruises on my arm. On my Active watch I had to buy a replacement for the fix.
Samsung, this is not the high quality that we expect from you.
I used the new watch on vacation when we were around 5,000 feet elevation and a completely clear sky. Even under these ideal conditions it was still not accurate.
Second, the watchband style where the excess is pushed under leaves bruises on my arm. On my Active watch I had to buy a replacement for the fix.
Samsung, this is not the high quality that we expect from you.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Social Commerce, October 18, 2024
Thank you for reaching out to share your thoughts with us. We see that you reached out to share your feedback on the Galaxy Watch7. The Watch7 allows you to power through your day with the new 3nm processor. Find your way with Dual-Frequency GPS. Track heart rate, workouts, and sleep with the advanced BioActive Sensor. Then, Galaxy AI will provide insights with Energy Score to help monitor your wellness. Your Samsung smart watch has a GPS sensor that can monitor your real-time location without connecting to a phone. When the watch is connected with a phone, it will obtain its GPS location from the phone to help improve the location accuracy. Check out the link attached for options to help troubleshoot this. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this continues to be your experience, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01203472/
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Written by a customer while visiting Samsung US
Posted by: Michelle
from Ellijay, GA
Expertise:Intermediate
Verified Purchase:Yes
The features the watch offers are great. However, the battery drains quickly, even after the supposed patch fix. Sleeping it losses 25-30% from 100%. Turning bluetooth off helps but still 15-27%. If watch updates while sleeping, losses 85%! I have turned off wifi, any fitness tracking, heart rate monitor, location, notifications, and anything that can be turned off and still have to charge 1-2 times a day. I've only had for just over 2 wks but turning everything off isn't what I purchased it for. Overall not happy due to extreme lack of battery life. The sleep and fitness tracking are very good and detailed info but if I use them I have to charge it 3-4 times a day. Unacceptable for the price.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
4
Value
2
Response from Samsung USBy Social Commerce, October 25, 2024
Hey Michelle! Thanks for reaching out to share your feedback. We're happy to hear you're enjoying the Galaxy Watch7's advanced fitness and sleep-tracking capabilities. We hate to see the battery performance isn't meeting your expectations. The Watch7 is designed to offer a balanced experience between powerful features and battery longevity, but there are steps you can take to optimize its battery life. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Please check out the link attached for options to help optimize your battery life. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. We appreciate your feedback and hope this helps improve your experience. If this persists, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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Written by a customer while visiting Samsung US
Posted by: Suresh
from Cumming, Georgia
Expertise:Expert
Verified Purchase:Yes
Poor battery life .. new watch and still it drains in a day. Have to recharge it daily.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
1
Response from Samsung USBy R&R Team, December 13, 2024
Howdy Suresh,
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Watch7. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you 're experiencing less than ideal battery life on your Galaxy Watch7, please take a moment to review "Reduced battery life on your Samsung smart watch" to help resolve what you may be experiencing with your battery. If you have any questions for us after reviewing the resource shared or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch7/
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Watch7. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you 're experiencing less than ideal battery life on your Galaxy Watch7, please take a moment to review "Reduced battery life on your Samsung smart watch" to help resolve what you may be experiencing with your battery. If you have any questions for us after reviewing the resource shared or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
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smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/watches/galaxy-watch7/
Written by a customer while visiting Samsung US