Customer reviews from netgear.com
NETGEAR - Orbi 770 Series BE11000 Tri-Band Mesh Wi-Fi 7 System (2-pack) - White
Average customer rating
4
(83 Reviews)
Rating breakdown 83 reviews
5 Stars
51
4 Stars
10
3 Stars
6
2 Stars
4
1 Star
12
75%of customers recommend this product.
(
50 out of
67)
Customer Reviews for NETGEAR - Orbi 770 Series BE11000 Tri-Band Mesh Wi-Fi 7 System (2-pack) - White
Customer Rating
1
Unreliable WiFi
on February 21, 2025
Posted by: FilipEr
Bought these 3 months ago, and it’s been 3 months of constant issues! Smart home devices won’t stay connected. iPhone 15 & 16s don’t play well with these and drop WiFi constantly when in room next to router (seems to be an issue with iPhones that use WiFi 6e/7). And now my Orbi has decided to just stop broadcasting any WiFi several times a day so all devices on my entire network lose access until I can unplug them. Will be the last NetGear/Orbi product I ever buy
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, February 21, 2025
Hi FilipEr,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We would like an opportunity to improve your experience with your RBE772. Your NETGEAR RBE772 features high powered amplifiers and antennas to maximize your WiFi coverage and connectivity. However, your WiFi range and connectivity can be affected by factors like router placement, home layout, or wireless interference from other devices. For more information on this topic, we recommend visiting these troubleshooting resources: https://kb.netgear.com/000061531/What-should-I-do-if-I-experience-wireless-connectivity-issues-while-connecting-devices-to-my-WiFi-6-NETGEAR-router-or-Orbi-mesh-system?language=en_US, and also: https://kb.netgear.com/000063823/My-wireless-devices-are-disconnecting-from-my-WiFi-network-what-do-I-do?language=en_US.
We would like to follow up with you regarding the connectivity issues you are experiencing while on your RBE772 network. Please reach out to us at netgearteam@netgear.com with your contact information, and we will be happy to help you.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We would like an opportunity to improve your experience with your RBE772. Your NETGEAR RBE772 features high powered amplifiers and antennas to maximize your WiFi coverage and connectivity. However, your WiFi range and connectivity can be affected by factors like router placement, home layout, or wireless interference from other devices. For more information on this topic, we recommend visiting these troubleshooting resources: https://kb.netgear.com/000061531/What-should-I-do-if-I-experience-wireless-connectivity-issues-while-connecting-devices-to-my-WiFi-6-NETGEAR-router-or-Orbi-mesh-system?language=en_US, and also: https://kb.netgear.com/000063823/My-wireless-devices-are-disconnecting-from-my-WiFi-network-what-do-I-do?language=en_US.
We would like to follow up with you regarding the connectivity issues you are experiencing while on your RBE772 network. Please reach out to us at netgearteam@netgear.com with your contact information, and we will be happy to help you.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Posted by: AMK1
Verified Purchase:Yes
I converted from an outdated Orbi mesh system. This new Orbi Wi-Fi 7 mesh system was easy to install and has great coverage!
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
1
Incredibly slow
on February 23, 2025
Posted by: Anonymous
It keeps dropping connections every hour and the speeds are horrid using the lan ports. I think I got a dud and returning this is going to be a nightmare.
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, February 28, 2025
Hi Valued Customer,
Thank you for your review and valuable feedback. We would like an opportunity to improve your experience with your RBE772. When experiencing an issue with dropping connections and speed, we recommend visiting these troubleshooting resources: https://kb.netgear.com/000061531/What-should-I-do-if-I-experience-wireless-connectivity-issues-while-connecting-devices-to-my-WiFi-6-NETGEAR-router-or-Orbi-mesh-system?language=en_US, and also: https://kb.netgear.com/19279/Why-am-I-not-getting-the-maximum-speed-that-my-router-is-capable-of?language=en_US.
We would like to follow up with you regarding the issues of connectivity and speeds you are experiencing with your RBE772. Please reach out to us at netgearteam@netgear.com with your contact information, and we will be happy to help you.
Regards,
NETGEAR Team
Thank you for your review and valuable feedback. We would like an opportunity to improve your experience with your RBE772. When experiencing an issue with dropping connections and speed, we recommend visiting these troubleshooting resources: https://kb.netgear.com/000061531/What-should-I-do-if-I-experience-wireless-connectivity-issues-while-connecting-devices-to-my-WiFi-6-NETGEAR-router-or-Orbi-mesh-system?language=en_US, and also: https://kb.netgear.com/19279/Why-am-I-not-getting-the-maximum-speed-that-my-router-is-capable-of?language=en_US.
We would like to follow up with you regarding the issues of connectivity and speeds you are experiencing with your RBE772. Please reach out to us at netgearteam@netgear.com with your contact information, and we will be happy to help you.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
2
Hoped for more consistent & seamless perforormance
on January 11, 2025
Posted by: NatM
Verified Purchase:Yes
When it works, the speed is pretty decent, however my satellite which is located between 30-40 feet away from the router, keeps losing connection. I am trying a last ditch effort to get it configured correctly, and am working wiht support, but at this point I am highly considering returning this and going back to renting a gateway from my ISP
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, January 13, 2025
Hi NatM,
Thank you for your review and valuable feedback. We would like an opportunity to improve your experience with the connectivity with your Satellite to your Router. We're sorry to hear that you are still this issue after speaking with Support and are considering returning your RBE772. We would like to look into your case and see what other help we can provide. Please reach out to us with your contact information along with your case number and a copy of your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Thank you for your review and valuable feedback. We would like an opportunity to improve your experience with the connectivity with your Satellite to your Router. We're sorry to hear that you are still this issue after speaking with Support and are considering returning your RBE772. We would like to look into your case and see what other help we can provide. Please reach out to us with your contact information along with your case number and a copy of your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Posted by: JimR.
Verified Purchase:Yes
Netgear routers, in my experience, are junk.
I purchased 3 Netgear routers in 2 years. They all failed. The last one failed in two weeks. Failed even after support had me do a factory reset.
The router name would advertise for a connection, but would not connect. Ie worked for two weeks, then completely failed!!! Spent hours trying to get it to work again.
I’ve never had a problem with a Netgear switch. The routers are a completely different story. They have been completely unreliable. The first two only lasted until the warranty expired. I had to eat the cost.
I give it one star only because zero stars are not an option.
Response from netgear.comBy NETGEAR Team, June 2, 2025
Hi JimR.,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you are still experiencing connection issues with your RBE772 after speaking with Support. When experiencing an issue with your devices connection, we recommend ensuring your Router and Satellite are both updated to firmware v10.5.18.3: https://kb.netgear.com/000066615/RBE771-RBE770-Firmware-Version-10-5-18-3.
We would like to look into your case and see what other help we can provide. Please reach out to us with your contact information along with your case number and a copy of your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you are still experiencing connection issues with your RBE772 after speaking with Support. When experiencing an issue with your devices connection, we recommend ensuring your Router and Satellite are both updated to firmware v10.5.18.3: https://kb.netgear.com/000066615/RBE771-RBE770-Firmware-Version-10-5-18-3.
We would like to look into your case and see what other help we can provide. Please reach out to us with your contact information along with your case number and a copy of your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Posted by: ggreen
Verified Purchase:Yes
..bought this set to replace 5yr old Orbi 300s.. The new set just would not connect to 2 of my 5 devices even after several attempts.. and my 300s reconnected every time.. so we returned the new set and received full refund on 6 days.
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, September 4, 2025
Hi ggreen, Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had problems connecting some devices to your RBE772 and have already returned it. When experiencing an issue with your connected devices with the RBE772 Orbi WiFi 7 Mesh, we recommend visiting this troubleshooting resource: https://kb.netgear.com/000066695/How-to-resolve-issues-connecting-devices-to-your-NETGEAR-WiFi-7-network. If you decide to repurchase the RBE772 or any other NETGEAR product and have any issues, please reach out to us at netgearteam@netgear.com with your contact information, and we will be happy to help you. Regards, NETGEAR Team
Written by a customer while visiting netgear.com
Posted by: Jeff DeMille
Verified Purchase:Yes
Have had to reboot outer manually three times since first installed. Also, have had spotty coverage in a 1300 sq ft townhouse.
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, September 4, 2025
Hi Jeff, Thank you for your review and valuable feedback. We would like an opportunity to improve your experience while connected to your RBE772. Many factors can affect the performance of your mesh WiFi system, including broadcast device placement, interference from other devices and firmware. We recommend visiting these troubleshooting resources: https://kb.netgear.com/25182/How-do-I-resolve-poor-wireless-range-or-a-weak-WiFi-signal-from-my-NETGEAR-router?language=en_US, and also: https://kb.netgear.com/000037824/What-factors-can-affect-my-WiFi-performance?language=en_US. We also recommend ensuring your RBE772 Router and Satellite are on the latest firmware v10.5.19.5 and then re-syncing your Router and Satellite beginning in the same room and moving to their intended destination. For more information, please visit the following resources: https://kb.netgear.com/000067270/, and: https://kb.netgear.com/31018/How-do-I-sync-my-Orbi-router-and-satellite. If you're still experiencing any issues, please reach out to us at netgearteam@netgear.com — we’re happy to help! If your experience has improved, we’d really appreciate an updated review. Regards, NETGEAR Team
Written by a customer while visiting netgear.com
Posted by: LWeekly
Verified Purchase:Yes
It was easy to set up and seems to work pretty well.
I would recommend this to a friend!
Written by a customer while visiting netgear.com