Customer reviews from bestbuy-ca
Apple - Refurbished Excellent - Pre-Owned Excellent iPhone 15 5G 128GB (Unlocked) - Pink
Average customer rating
2.6
(5 Reviews)
Rating breakdown 5 reviews
5 Stars
2
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
3
40%of customers recommend this product.
(
2 out of
5)
Customer Reviews for Apple - Refurbished Excellent - Pre-Owned Excellent iPhone 15 5G 128GB (Unlocked) - Pink
Customer Rating
1
Not As Advertised
on June 19, 2026
Posted by: Ripped Off
from Toronto
I bought an iPhone 15 labelled as being in "excellent" condition. Industry standards for "excellent" criteria includes a battery capacity of a minimum of 85%. This phone has a capacity of 78%. I paid for "excellent" but didn't get it. Stay away from Electronic Lifestyle Solutions! TOTAL RIPOFF!!!!
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Good quality, good packing
on February 25, 2026
Posted by: AmyP
from Victoria, BC
Open box iPhone is in new condition and works as expected.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Like new
on January 4, 2026
Posted by: Sky
from Amherstburg ON
I got this phone after my iPhone 11 wouldn’t charge any more and I actually really like it, it’s a great upgrade from an iPhone 11 the sound on my phone is very loud when I turn it up I love the colour, and the size is really nice. My mom is looking for a new phone and I recommended this to her even though it’s refurbished feels new didn’t see any scratches, scuffs or issues like that it’s nice
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
1
Stuck eSIM
on December 9, 2025
Posted by: Disappointed
from Courtenay
The iPhone 15 had a previous eSIM on it and could not add a new plan. I had to return.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
1
Not working
on October 26, 2025
Posted by: JCas
from Toronto. Canada
My son saved his money to buy the phone. He trust best buy website to get a refurbished phone. When we tried to activate the number to the e-sim there is a message that says “ I phone hardware issue”. This is not aceptable how a company like best buy sell you phones with hardware issues. The disappointment on my son’s face was heartbreaking. Never buy “ refurbished from Best Buy again “ . Now I hope the return goes as smooth as possible.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca