Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22+ 5G 256GB (Unlocked) - Phantom Black
Average customer rating
4.6
(772 Reviews)
Rating breakdown 772 reviews
5 Stars
562
4 Stars
150
3 Stars
30
2 Stars
16
1 Star
14
86%of customers recommend this product.
(
169 out of
196)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22+ 5G 256GB (Unlocked) - Phantom Black
Customer Rating
1
S22
on June 10, 2022
Posted by: Bubbabeast
from Pa
Expertise:Intermediate
No micro SD card slot and no headphone jack. Why would you take away the most important standard features of every phone I've ever had.
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
4
Value
3
Response from Samsung USBy Michael Mynxx, Social Commerce, June 14, 2022
Thank you for your feedback on The Samsung Galaxy S22+. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. We do value your opinion and take every review into consideration for future products and features. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US
Customer Rating
2
Slow processor
on May 4, 2022
Posted by: Koam
from Bellevue, WA
Expertise:Intermediate
The S22 + I just bought processes slower than the S10e phone I had before. Not sure whether it's the processor chip or the phone built configuration but it takes 4 seconds to bring show on screen. Everything is slow.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
3
Okay Phone, Some Struggles
on September 13, 2022
Posted by: MyLifeNRuins
from Bountiful, UT
Expertise:Intermediate
I wanted to be completely in love with this phone, but there are a few things that are frustrating.
I have been incredibly careful with the charging port and after five months, the port won't hold the charging cable very well, so charging is a struggle.
I am unable to charge my phone in any vehicle. I have been able to charge all previous phones in any car/truck I have tried, but I can't with this phone. And I'm struggling to find help about fixing it.
There are several random settings that I don't totally understand. I am an intermediate when it comes to tech, but it would be helpful if some functions had some explanations or helps along the way to make it more clear and understandable.
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy Bethany, Social Commerce, September 15, 2022
Hello,
We appreciate you taking the time to review the Samsung Galaxy S22+. We value all feedback as we strive to innovate and improve on the design and functionality of our products. It sounds as if your device is still under warranty, so I’ve attached the link to Samsung’s Warranty department below. Please reach out to them concerning your charging port. If you need any further support, please reach out to Samsung Support. Thank you for being a valued customer. –Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22+. We value all feedback as we strive to innovate and improve on the design and functionality of our products. It sounds as if your device is still under warranty, so I’ve attached the link to Samsung’s Warranty department below. Please reach out to them concerning your charging port. If you need any further support, please reach out to Samsung Support. Thank you for being a valued customer. –Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
IPhone killer
on May 17, 2022
Posted by: Chicknugs
from Muskego,WI
Expertise:Intermediate
It's specs are absolutely nuts. 8k camera 8k screen. 8gb ram which is really nice to have. Batter is pretty good.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not really recommend
on August 19, 2022
Posted by: Yong
Expertise:Expert
I had Galaxy S20 128GB and the phone already come with 12GB RAM but this S22+ I knew it only come 8GB RAM and the phone has delay whenever I tried to open the app and the phone get heat quicker then S20. Other then that the phone is okay to use.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
4
Response from Samsung USBy Bethany, Social Commerce, August 23, 2022
Hi Yong,
We appreciate you taking the time to review the Samsung Galaxy S22+. We value all feedback as we strive to innovate and improve on the design and functionality of our products. I’ve attached a couple links that should be of help concerning your app delay and how to keep your device at its normal temperature. If you need any further assistance, please feel free to reach out to Samsung Support, also below. Thank you for being a valued customer. –Bethany
How to keep your Galaxy phone from slowing down (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22+. We value all feedback as we strive to innovate and improve on the design and functionality of our products. I’ve attached a couple links that should be of help concerning your app delay and how to keep your device at its normal temperature. If you need any further assistance, please feel free to reach out to Samsung Support, also below. Thank you for being a valued customer. –Bethany
How to keep your Galaxy phone from slowing down (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
On to the next samsung S
on August 19, 2022
Posted by: Fe J
from Sacramento, ca
Expertise:Intermediate
I traded from flip 3 to this phone. It took a while to receive it. I was excited to start using this phone but after only about 2-3 months of usage issues . It is running hot, battery goes down fast and etc. And I've been user since S3.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
2
Response from Samsung USBy Bethany, Social Commerce, August 23, 2022
Hello. We appreciate you taking the time to review the Samsung Galaxy S22+. We value all feedback as we strive to innovate and improve on the design and functionality of our products. I’ve attached some links that will aide with keeping your device at its normal temperature and with its battery life. Please reach out to Samsung Support if you need any further assistance. Thank you for being a valued customer. –Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Keep your Galaxy device at its normal operating temperature (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
My Review
on March 18, 2023
Posted by: TAMDawn
[This review was collected as part of a promotion.] I use it like it's supposed to be used.
I get on my social media accounts
I send texts
I get on tiktok
I get on my social media accounts
I send texts
I get on tiktok
Response from Samsung USBy Debra, Social & Commerce, March 22, 2023
Hey there TAMDawn, thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S22+. We appreciate your candor as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Please feel free to reach out to Samsung Support if you have any questions, if you would like to share any additional feedback with us, or if you would like help with troubleshooting your device.
Thank you for being a sincere Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info
Thank you for being a sincere Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
It's a good phone
on March 19, 2023
Posted by: Viperdarknight
[This review was collected as part of a promotion.] I mainly use it for streaming videos and playing games
Written by a customer while visiting Samsung US