Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22+ 5G 256GB (Unlocked) - Phantom Black
Average customer rating
4.6
(772 Reviews)
Rating breakdown 772 reviews
5 Stars
562
4 Stars
150
3 Stars
30
2 Stars
16
1 Star
14
86%of customers recommend this product.
(
169 out of
196)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22+ 5G 256GB (Unlocked) - Phantom Black
Customer Rating
1
I will never buy another Samsung product again.
on April 28, 2022
Posted by: Jeff
Expertise:Expert
The product is does not live up to expectations or promises. Also if I had wanted a product I couldn't delete things from I would have gotten an Apple. I plan on trying to return but am probably out of luck.
Features
1
Performance
2
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Without a memory card its a pice of CRAP
on March 16, 2022
Posted by: Stockwood
from Atlanta
My first Experience with Smart phones was the Iphone 4 but it had no expansion port...Having this port made Samsung special. iphone is built 10 times better but i needed edthe memory expansion which is lo longer available with Samsung. Guess I will keep repairing my S8 until I die.
Written by a customer while visiting Samsung US
Customer Rating
1
Garbage
on May 31, 2022
Posted by: Savage
Expertise:Expert
This phone is garbage. I've had nothing but problems with this phone. Don't waste your money.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Edward Smith, Social Commerce, June 2, 2022
Hi Savage, thank you for your feedback on your Galaxy S22+. We are always looking for ways to improve our products and user experience for the future based on user feedback. Thank you again for your feedback and being a valued Samsung user.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
5
AMAZING
on March 29, 2022
Posted by: Blueberry
The Best design they've made yet. And the colors are so beautiful especially the pink and white. It's just great all around. I'm very pleased with my purchase ☺️.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not Lefty Friendly
on June 30, 2022
Posted by: MilesMaxChicago
from Chicago, IL
Expertise:Intermediate
[This review was collected as part of a promotion.] I had the S9+ and traded it in for the S22+. The old one had a single button on the right side and vol + / - on the left. Now, all the buttons are on the right and I have to use the fingertips of my index and middle finger to do everything. Nothing for thumb (my preferred phone operating digit) to do.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
2
Value
4
Response from Samsung USBy Bethany, Social Commerce, July 20, 2022
Hi Miles,
Thank you for taking the time to review of the Samsung Galaxy S22+. All critiques are appreciated as it ensures we remain innovative and improve our designs and functionality.
Thank you for being a valued Samsung customer.
Bethany
Thank you for taking the time to review of the Samsung Galaxy S22+. All critiques are appreciated as it ensures we remain innovative and improve our designs and functionality.
Thank you for being a valued Samsung customer.
Bethany
Written by a customer while visiting Samsung US
Customer Rating
2
Is it really worth it?
on September 23, 2022
Posted by: Shawna
from Florida
Expertise:Intermediate
I bought this phone not from Samsung there selves but I bought this phone a couple months back, I upgraded from the Galaxy s10 to this one. I love the phone, the features, its a great phone as far as that all goes, but it is also my worse nightmare!! I have never had such a problem with connection in a phone. When I first activated this phone under my carrier it would not connect to a network, but had full bars but no service said ''emergency calls only''. Ather dealing with that for hours on the phone they FINALLY got it to connect to a network. This phone is 5G and NOT one time has it EVER connected to a 5G network. I live in a very royal area so I really use the WIFI calling a lot as I typically got very spotty service at my home. This phone did not even come with WIFI calling, no one can seem to give a affiant reasoning of why! So I had to download a WIFI calling app, just to use my phone at my home because this phone does NOT pick up the service that that my s10 did. The WIFI calling app. works but not like the WIFI calling my s10 had. Also if I am connected to WIFI calling and leave the the location of where I'm connected like my job and I leave this phone will drop the WIFI calling like it should as I'm not connected to WIFI anymore but my phone will not connect to a network, so I have to turn airplane mode on and then off just to reconnect to a network. This phone also constantly dropping calls even when I have full bars. So this phone is a NIGHTMARE compared to my s10. I have ALWAYS used galaxy S series and NEVER had the problem I have now. it was a waste of money sadly. Should have never upgraded sadly. Good luck.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
3
Response from Samsung USBy Bethany, Social Commerce, September 26, 2022
Hi Shawna,
Thank you for your review of the Samsung Galaxy S22+. We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. I’ve attached a couple links that should be of help concerning your connectivity. Also, it sounds as if your device is still under warranty so I've attached the link to Samsung's Warranty department below. Please reach out to them for assistance. Thank you for being a valued customer. –Bethany
Issues with mobile network connection on Samsung phone or tablet
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
smsng.us/Warranty-Info
Thank you for your review of the Samsung Galaxy S22+. We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. I’ve attached a couple links that should be of help concerning your connectivity. Also, it sounds as if your device is still under warranty so I've attached the link to Samsung's Warranty department below. Please reach out to them for assistance. Thank you for being a valued customer. –Bethany
Issues with mobile network connection on Samsung phone or tablet
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
One of the best of the best!
on October 1, 2022
Posted by: Technerd108
from Las Vegas, NV
Expertise:Expert
[This review was collected as part of a promotion.] I recently traded in my Samsung galaxy S20FE for a new S22 plus.
So far I am very happy with it. I love the design of the phone. It has an almost bezel less design. The screen is large and bright yet the phone still feels small. It has a great set of speakers as well. The camera system works great and I have taken some excellent pictures.
Battery life is good but this is not a two day phone. OneUI runs nice and smooth.
The 5 years of software support is a great value to me.
So far there are no negative to this phone.
Simply the best Android phone you can get.
.
.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent app experience
on October 1, 2022
Posted by: Ghost8484
from Angola Indiana
Expertise:Beginner
[This review was collected as part of a promotion.] Got this phone from my wife she loves it because it is extremely easy to use and if you don't understand something it even helps show you how to do things. It's amazing how it can use other apps to help you with your help as well as your mind
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US