Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22+ 5G 256GB (Unlocked) - Phantom Black
Average customer rating
4.6
(772 Reviews)
Rating breakdown 772 reviews
5 Stars
562
4 Stars
150
3 Stars
30
2 Stars
16
1 Star
14
86%of customers recommend this product.
(
169 out of
196)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22+ 5G 256GB (Unlocked) - Phantom Black
Customer Rating
1
Worst phone I have ever owned
on March 13, 2023
Posted by: Nlilly
[This review was collected as part of a promotion.] I use my phone mainly for work. I have had nothing but problems with this phone. I had the S21+ and wish I would have stayed with it. I had the S22 before the plus and it was just as bad. Can't get text or phone calls more than half the time. Likes to turn its volume off by itself or doesn't ring when I have the volume up all the way. So, so disappointed.
Response from Samsung USBy Bethany, Social Commerce, March 21, 2023
Hi Nlilly... We appreciate you taking the time to review the Samsung Galaxy S22+. At Samsung, your feedback is valuable as we strive to innovate and improve on our product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should help regarding the calls, messages, and notifications of your device. Please feel free to reach out to Samsung Support, also below, for additional assistance. Thank you for being a valued customer. -Bethany
Sounds, vibrations, and notifications on your Galaxy phone (samsung.com)
Galaxy phone is unable to make or receive calls (samsung.com)
Messages on Samsung phone are slow, do not send, or cannot be received
smsng.us/Samsung-Support
Sounds, vibrations, and notifications on your Galaxy phone (samsung.com)
Galaxy phone is unable to make or receive calls (samsung.com)
Messages on Samsung phone are slow, do not send, or cannot be received
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Worst galaxy I've ever had
on April 30, 2022
Posted by: Ethan222_
from Wilmington, NC
Expertise:Expert
I have the S22+ 512GB version and my S10 was WAY better than this trash. So so so laggy, issues with Bluetooth and using 2 apps at the same time. Music playing from nowhere, battery life sucks, and overall hate this trash. Wish I could get my old phone back and I'm 20 years old. This thing sucks.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Qverall Quality
on March 26, 2022
Posted by: Quality since 1997
Expertise:Expert
I purchased Samsung 22 plus, as an upgrade from my Samsung s8 plus.
The frame is connected at the corners,instead of a Solid Mold Frame.
This makes the construction of phone appear cheap and scratches on corners.
There is no phone Jack...... I was expecting the Quality same as my S8 plus.
My S22 plus is DEFECTIVE. The Speakers are Distorted loud buzzing, clicking, Echoing and Feedback during conversation. The mic, people cannot hear me at times.
Battery Life is Awful.....THIS S22 PLUS IS DEFECTIVE BUT CAN'T GET REPLACEMENT BEFORE 6 WEEKS.....
The frame is connected at the corners,instead of a Solid Mold Frame.
This makes the construction of phone appear cheap and scratches on corners.
There is no phone Jack...... I was expecting the Quality same as my S8 plus.
My S22 plus is DEFECTIVE. The Speakers are Distorted loud buzzing, clicking, Echoing and Feedback during conversation. The mic, people cannot hear me at times.
Battery Life is Awful.....THIS S22 PLUS IS DEFECTIVE BUT CAN'T GET REPLACEMENT BEFORE 6 WEEKS.....
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy is the standard
on March 23, 2022
Posted by: Droid over Apple
from St. Louis, MO
Expertise:Intermediate
I upgraded from an S8+ which I dearly loved. The S22+ has far surpassed my expectations for a phone. The screen refresh rate is phenomenal and the overall experience has been great! Its a beautiful product and one that I'm glad I decided to purchase. No issues so far and I don't expect to have any. I rarely recommend products to family and friends, but this one makes the cut.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Regret trading in my s20 for this
on April 25, 2022
Posted by: Scott
from New york
Expertise:Expert
Worst phone ever always buy galaxy phones never again constantly crashes drops wifi and calls battery is horrible constantly reboots never again
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Charles, Samsung Care, April 26, 2022
Hi Scott. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy S22+. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Get the most out of your Galaxy phone battery
https://www.Samsung.com/us/support/answer/ANS00078987/
Manage sleeping apps to save battery life on your galaxy device
https://www.Samsung.com/us/support/answer/ANS00088422/
Check for a software update on your phone https://www.Samsung.com/us/support/answer/ANS00077582/
How to update your Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001149/
Samsung phone reboots repeatedly https://www.Samsung.com/us/support/troubleshooting/TSG01001475/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144442669
Have a great day.
^Charles
Get the most out of your Galaxy phone battery
https://www.Samsung.com/us/support/answer/ANS00078987/
Manage sleeping apps to save battery life on your galaxy device
https://www.Samsung.com/us/support/answer/ANS00088422/
Check for a software update on your phone https://www.Samsung.com/us/support/answer/ANS00077582/
How to update your Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001149/
Samsung phone reboots repeatedly https://www.Samsung.com/us/support/troubleshooting/TSG01001475/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144442669
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung s22 ultra
on April 7, 2022
Posted by: Naynay
from Kentucky
I bought this phone about a month ago. Its beautiful. I traded in my note 20 ultra. Its battery life is so much shorter than my note battery was. The screen on the note 20 ultra was smooth and fast transition. Where the s22 ultra has a massive lag very often. The pictures turn out beautiful. A massive price for a new phone. But not as great as there note 20 ultra. Please read all reviews before buying.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
2
Response from Samsung USBy Charles, Samsung Care, April 8, 2022
Hi Naynay. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22+; the battery does not last long. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
How to keep your galaxy phone from slowing down https://www.samsung.com/us/support/answer/ANS00078985/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144384284
Have a great day.
^Charles
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
How to keep your galaxy phone from slowing down https://www.samsung.com/us/support/answer/ANS00078985/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144384284
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
2
Ok phone
on July 11, 2022
Posted by: Hindy84
Expertise:Intermediate
Ok phone liked my older galaxy s10 plus better. The new have No micro SD card and no headphone jack. Just going down the same road as Apple to make inferior products and charge for every gadget. My speaker I noticed was broken after one week for the first time I used it to show a coworker video. Now everything sounds like a typewriter chewing on tinfoil...
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy Bethany, Social Commerce, July 29, 2022
Hi Hindy84,
We appreciate you taking the time to review the Samsung Galaxy S22+. At Samsung we value all feedback as we strive to bring our consumers the best in product design and functionality. Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment. Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. It sounds as if your device should still be under warranty so I've attached the link to the warranty department below. Please reach out to them regarding your speakers. If you need any further assistance please contact Samsung Support, also below. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22+. At Samsung we value all feedback as we strive to bring our consumers the best in product design and functionality. Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment. Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. It sounds as if your device should still be under warranty so I've attached the link to the warranty department below. Please reach out to them regarding your speakers. If you need any further assistance please contact Samsung Support, also below. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Great Phone but could do Better
on October 3, 2022
Posted by: Wally
from Phoenix Az
Expertise:Expert
[This review was collected as part of a promotion.] Love my S22+ but I wish it could do allot better with software optimization no camera shutter and lag and no video recording lag. Less over sharpening in video and photos. Bigger longer lasting battery life and a faster more advanced Processing Chip. Regardless this phone is amazing and I absolutely love it. I will love it even more when those suggestions get ironed out to a perfection. Love the camera contour design makes it unique and instantly recognisable as a great Samsung device iconic in it's design. Wish there was a Red color option and hopefully the front and back stay flat and no curved displays. And wish the color options were more vibrant.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US