Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22+ 5G 256GB (Unlocked) - Phantom Black
Average customer rating
4.6
(772 Reviews)
Rating breakdown 772 reviews
5 Stars
562
4 Stars
150
3 Stars
30
2 Stars
16
1 Star
14
86%of customers recommend this product.
(
169 out of
196)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22+ 5G 256GB (Unlocked) - Phantom Black
Customer Rating
1
No SD card slot? Fr?
on November 18, 2022
Posted by: 400gb SD card
from Ohio
Expertise:Expert
I got this 400gb SD card that I used in my note 9 that is now unusable in this phone. I refuse to pay more for storage that I already have. Battery life is like a 4/10. Performance is what you would expect. But the fact there is no micro SD card slot is stupid
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 21, 2022
Hello,
Thank you for your review of the Samsung Galaxy S22+. We appreciate your feedback as it ensures we remain innovative with our product designs and functionality. I've attached some links that should help elongate the battery life of your device. Please reach out to Samsung Support, also below, if you need any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22+. We appreciate your feedback as it ensures we remain innovative with our product designs and functionality. I've attached some links that should help elongate the battery life of your device. Please reach out to Samsung Support, also below, if you need any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
If you don't do apple, samsung is the way to go!
on April 23, 2022
Posted by: bstlwld
Expertise:Intermediate
Google pixels are not good this generation. PIxel 5a screen died after a couple months and pixel 6 has way too many bugs. If you aren't into apple and there ecosystem this is the only way to go for flagship phones. I was happy with the trade in value of my s21. I have had good experience with buying and customer support. You actually have someone pickup right away, which is saying something nowadays. The phone is noticeably heavier coming from s21 and feels like a sturdy brick. I will say that the s10 was one of my favorite phones. Light phone, high res screen with a small curve. It really looked high end. Flat screens are easy though which s22 has. The plus version does not feel to big coming from regular s21. This is the first time I've gone with a bigger phone. I will say there is a place for the small feel of the normal s22 but I was ready to try out a larger phone. I'm still able to use it one handed which is nice. I don't feel the need for sd card slot which at this point is a thing of the past. Be carefull with tempered glass screen protectors. The under screen fingerprint sensor will have trouble working. You can always just use face id which works fine. flagship iphones do not even have fingerprint and rely solely on faceid. Most film screen protectors work great. I use a zag and it recognizes my fingerprint right away.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing and Fantastic! Recommended Purchase
on September 13, 2022
Posted by: AJA512
Expertise:Expert
The phone is amazing. Under the student offer, I got it for a very good discount. It is a good upgrade especially if you are using an older model like the Galaxy S10 or lower. I have always been a loyal Samsung customer from my first phone to my first wearable and they always exceed my expectations.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
No Charger Outlet provided
on May 18, 2022
Posted by: Jega
from Aldie, VA
Expertise:Intermediate
I have been using Samsung phone my whole life, and this is the very first time that i am not receiving a charger unit nor a a lot for SD card available. If i knew this earlier i would have not even purchased this phone. Still contemplating to return this phone back and switching to either google phone or Apple Iphone.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
2
Value
1
Response from Samsung USBy Charles, Samsung Care, May 19, 2022
Hi Jega. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy S22+. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Samsung wants to minimize the impact our products have on the environment. To promote better recycling habits, we are transitioning to removing earphones and charger plugs. Samsung believes removing earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. For additional storage, you can use external storage as an option.
DUO Plus USB Type-C Flash Drive https://www.Samsung.com/us/computing/memory-storage/usb-flash-drives/usb-3-1-flash-drive-duo-plus-256gb-muf-256db-am/
wall chargers and charging your Galaxy tablet https://www.Samsung.com/us/support/answer/ANS00078994/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144516749
Have a great day.
^Charles
Samsung wants to minimize the impact our products have on the environment. To promote better recycling habits, we are transitioning to removing earphones and charger plugs. Samsung believes removing earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. For additional storage, you can use external storage as an option.
DUO Plus USB Type-C Flash Drive https://www.Samsung.com/us/computing/memory-storage/usb-flash-drives/usb-3-1-flash-drive-duo-plus-256gb-muf-256db-am/
wall chargers and charging your Galaxy tablet https://www.Samsung.com/us/support/answer/ANS00078994/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144516749
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Love This Phone
on March 24, 2022
Posted by: White lightning
from Texas
Expertise:Intermediate
This is what I've been waiting for for a long time, meaning the truly flat screen.Samsung phones have always been high quality but I was never a fan of the curved screen. I traded down to this model from the S21 Ultra which was a great phone, but was not a fan of this years Ultra (square curved block)
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
No great
on March 29, 2022
Posted by: Joei
from Encinitas
I don't like this phone sorry I got it I have no sound for email alerts the worst is the battery life is terrible doesn't last a half a day I am so disappointed
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
5
Value
3
Response from Samsung USBy Charles, Samsung Care, April 1, 2022
Hi Joei. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22+; the battery does not last the whole day. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here are some links to help maximize the battery.
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144358026
Have a great day.
^Charles
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144358026
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
A budget price for a flaship phone
on October 9, 2022
Posted by: Roddy
from Mississippi
Expertise:Expert
[This review was collected as part of a promotion.] I've always loved Samsung's compact form factor devices and this one is by far their best. The green color was amazing but the build quality was outstanding. This is easily a phone that anyone can use and cuts no corners. It is flagship quality in both design and performance but with a lesser cost than most phones that are out there.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Phone is so Versatile
on October 22, 2022
Posted by: Samdsimp
from Los Angeles, CA
Expertise:Intermediate
[This review was collected as part of a promotion.] Got this phone as a birthday gift and I can safely say, this was the best gift. The phone was such a huge upgrade from my previous phone (s9) and I fell in love the moment I opened it. So far, it has not had much problems other than some glitches but overall I am having such a great experience. Not only that, the camera is one of my favorite things about this phone, including the battery life. It can last me the entire day and the picture quality looks so much better when compared to other phones. I use it to play games, homework, and just to watch any means of entertainment. This phone just does it all.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US