Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22+ 5G 256GB (Unlocked) - Phantom Black
Average customer rating
4.6
(772 Reviews)
Rating breakdown 772 reviews
5 Stars
562
4 Stars
150
3 Stars
30
2 Stars
16
1 Star
14
86%of customers recommend this product.
(
169 out of
196)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22+ 5G 256GB (Unlocked) - Phantom Black
Customer Rating
3
About done with Galaxy
on August 4, 2022
Posted by: Ryan
from Frankfort, KY
Expertise:Expert
just now
The S22+ is very avg at best. The camera functionality is horrible and lags bad. Overall performance of the phone is no better than my previous S20. I wish now I hadn't traded the S20 in for this crap. Been a Galaxy fan for a decade, it's gradually gotten worse, about to make a switch
The S22+ is very avg at best. The camera functionality is horrible and lags bad. Overall performance of the phone is no better than my previous S20. I wish now I hadn't traded the S20 in for this crap. Been a Galaxy fan for a decade, it's gradually gotten worse, about to make a switch
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy Bethany, Social Commerce, August 9, 2022
Hi Ryan,
We appreciate you taking the time to review the Samsung Galaxy S22+. We value all assessments as we strive to innovate and improve on the product and designs of our products. Please reach out to Samsung Support attached below concerning the camera on your device. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22+. We value all assessments as we strive to innovate and improve on the product and designs of our products. Please reach out to Samsung Support attached below concerning the camera on your device. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful phone!
on March 28, 2022
Posted by: Deedee
from Kinston, Nc
Expertise:Expert
I have been using my S22+ over a month and I love it. I bought it unlocked and have had no issues with this phone at all. Speakers and mics are great and I have no problem with call quality. Pictures and videos look great as well. I have seen a lot of reviews about terrible battery life but I do not have that problem. I keep my phone on dark mode and connected to wifi most of the time at about half brightness and battery saver off. I use my phone a lot at night to watch YouTube videos and my battery will last me from 10 p.m until 8 a.m or after, so that's pretty good screen on time, in my opinion. I have yet to have the battery die on me. This phone may not be good for everyone but it's perfect for me!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
It's okay
on April 29, 2022
Posted by: LargerthanLife22
from DFW, Texas
The phones itself is amazing, but I'm experiencing statics on calls and video calls. I'm not a fan of that. Thinking about trading it in for something else.
Features
3
Performance
3
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Awful battery
on March 12, 2022
Posted by: Kiki
from Ma
Expertise:Intermediate
The phone it self is great, light and fits nice in your hand....buttt the battery sucks big time. I will charge the phone to 100 percent and the moment I start scrolling through you immediately start to see the it dropping 98..96..95. Forget it if you watch a vedio or have papers to write or other work to do...within 3hrs you have to charge again...I don't like that at all. So I'm giving it 2 stars for the battery.
Features
4
Performance
2
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
S21 Plus Lasted Longer
on March 14, 2022
Posted by: Dacteac
from Miami, Fl
Expertise:Intermediate
Overall, the phone works great. It's fast, takes great pictures, is fluid between tasks, and looks beautiful. My biggest gripe is the battery life. I don't understand why Samsung messed with the S21 Plus formula. 4800 mAh was perfect. This little downgrade turned a 5 star phone into a 4 star one. If you read other reviews you'll find battery life is a common complaint. Samsung, why did you change an already good thing???
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Pros and cons
on March 30, 2022
Posted by: Tiffany
from Alabama
Expertise:Intermediate
I love this phone. I really do. It's fast, camera shows up beautiful, I love the green color I got, and so much more.
But the cons is the battery even with my battery saver on it still dies quick. At 3am today it was on 100% it's now 5:53am and I'm on 69% that's not that good tbh.
It was hard to even get the phone tbh. Then I couldn't activate my husband's phone which is just like mine. He had his phone 2 days before he could get it activated and they ended up sending a brand new sims card and when I swapped it out it worked immediately.
It was hard to even get the phone tbh. Then I couldn't activate my husband's phone which is just like mine. He had his phone 2 days before he could get it activated and they ended up sending a brand new sims card and when I swapped it out it worked immediately.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Only had my phone for 2 weeks.... SMH!
on July 11, 2022
Posted by: Tink81bell
from Tx
Expertise:Beginner
I only had my phone for 2 weeks and the sound on my phone is distorted and the screen tends to jump or glitch at times. It is frustrating that I already need the phone serviced.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy Bethany, Social Commerce, July 25, 2022
Hello. I’m attaching a link to Samsung Support, please reach out to them at your convenience for assistance regarding the sound and glitches of your Samsung Galaxy S22+. It sounds as if your phone should still be under warranty so I’m also attaching that as well. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Support
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
2
Overrated
on March 26, 2022
Posted by: Dean
from West Virginia
Expertise:Intermediate
Had now for two days. It's no better than the cheaper priced A50 just with 5G and bigger memory. Very disappointed.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
3
Value
2
Response from Samsung USBy Chrystel, Samsung Care, April 11, 2022
Hi Dean
Thank you for bringing this to our attention. We are saddened to know that this did not live up to your expectations. I understand how frustrating it can be when expectations don't quite meet. We would definitely like to look into any issues you may be having with your Galaxy S22+ to ensure that you are getting the best experience. Please know that we are continually improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144391224
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US