What happened? I had been using one blade for years, never a problem. Not the closest shave, but good enough. That was with the "original" blades. I can't seem to find the original blades that I believe to be genuine and not knockoffs. These new 360° blades are terrible. They either break easily, or tug and pull so badly I actually end up bleeding. Will definitely be looking for a new brand of razor. Too bad, I liked this all the years I'd been using it.
No, I would not recommend this to a friend.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, September 12, 2025
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X (Twitter) @PhilipsCare. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
Replacement blades are useless. They break with the slight pressure. I DO NOT RECCOMMEND!!!! Had the shaver about 2 months and all 4 blades simply broke. I'll have to buy a different shaver.
No, I would not recommend this to a friend.
Response from philips.comBy AlexandraRevekka Emmanouilidou, Philips Consumer Care, September 9, 2025
Hello! We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us. We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ). Best regards, Philips Consumer Care
[This review was collected as part of a promotion.] I cannot obtain as close a shave as my Norelco triple head shaver.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, August 30, 2025
Hi Chunch,
Thank you for reaching out to us and we're sorry to hear about your experience and any inconvenience this has caused. We valued your feedback as purely as diamond because it is a source of growth! We'd like to look into your concern immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X (Twitter) @Philips. You can also reach out to us via the contact page:https://www.usa.philips.com/c-w/support-home/support-contact-page#n62Contact=PERSONAL_CARE_GR.