Customer reviews from philips.com
Philips Norelco OneBlade Original Face, Electric Razor and Styler, QP1424/70
Average customer rating
4.4
(1,245 Reviews)
Rating breakdown 1,245 reviews
5 Stars
858
4 Stars
224
3 Stars
58
2 Stars
37
1 Star
68
89%of customers recommend this product.
(
903 out of
1,017)
Customer Reviews for Philips Norelco OneBlade Original Face, Electric Razor and Styler, QP1424/70
Posted by: The Geb
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love this product! I dont shave all the time but when I do using this is awesome!
Written by a customer while visiting philips.com
Posted by: Lebrededeus
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This thing got my face bleeding, the worse thing I could have bought
No, I would not recommend this to a friend.
Response from philips.comBy Tauseef, Philips Consumer Care, January 27, 2024
Hi there.
We are truly sorry for your unfortunate experience with our product and we thank you for bringing this to our attention. Safety and Quality are central to our brand and you can be assured that Philips takes very seriously any matter reported to it regarding the quality, safety or effectiveness of our products. In case more information is needed, our Consumer Care team may reach out to you via e-mail. Alternatively, you can contact our Philips Consumer Care team at https://www.usa.philips.com/c-w/support-home/support-contact-page.
Kind regards,
Philips Consumer Care
We are truly sorry for your unfortunate experience with our product and we thank you for bringing this to our attention. Safety and Quality are central to our brand and you can be assured that Philips takes very seriously any matter reported to it regarding the quality, safety or effectiveness of our products. In case more information is needed, our Consumer Care team may reach out to you via e-mail. Alternatively, you can contact our Philips Consumer Care team at https://www.usa.philips.com/c-w/support-home/support-contact-page.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Have not used it yet
on May 5, 2022
Posted by: nopatience
Gender:Male
This review is on the packaging only as I just spent the last 30 minutes trying to get through the Fort Knox of packaging. Make sure you have a sledge hammer, blow torch nad hack saw.
Response from philips.comBy Philips Consumer Care, May 23, 2022
Hi,
Thanks for your feedback regarding the OneBlade Face. We are really sorry to hear that it was a struggle to open the packaging, that does not sound like a good start to your OneBlade experience, and your feedback has been noted. We trust though that once free to shave, your new OneBlade has not let you down and has made up for the not so good beginning!
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Kind regards,
Philips Consumer Care
Thanks for your feedback regarding the OneBlade Face. We are really sorry to hear that it was a struggle to open the packaging, that does not sound like a good start to your OneBlade experience, and your feedback has been noted. We trust though that once free to shave, your new OneBlade has not let you down and has made up for the not so good beginning!
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: kallymeister
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] it broke after one use. did i tell you it broke after one use. it broke after one use
Response from philips.comBy Bhargavi, Philips consumer care, April 5, 2023
Hi Kally,
We appreciate you taking the time to provide us with your feedback. We're sorry to hear that your Philips OneBlade broke after a single use. Please know that this is not the kind of experience we aim to provide our customers with.
Please get in touch via social media so that we can assist you further. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use social media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
We appreciate you taking the time to provide us with your feedback. We're sorry to hear that your Philips OneBlade broke after a single use. Please know that this is not the kind of experience we aim to provide our customers with.
Please get in touch via social media so that we can assist you further. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use social media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Nothing good maybe the waterproof
on June 15, 2021
Posted by: Lebel3522
Gender:Male
The worst thing i ever saw. First time i review but for that product i think people have the right to not be a fool like i was when i bought that product.
Really really bad.
Better to use like a outdoor waterproof speaker.
No sound but you can drop it in water.
Really really bad.
Better to use like a outdoor waterproof speaker.
No sound but you can drop it in water.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, June 16, 2021
Hi Reviewer,
Thank you for writing your review, we value your opinion. We're glad to hear you enjoy the waterproof feature of your OneBlade but are sorry to hear that your overall experience was not satisfactory. We would be happy to investigate this further for you. Feel free to reach out to us through our social media platforms mentioned below.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Thank you for writing your review, we value your opinion. We're glad to hear you enjoy the waterproof feature of your OneBlade but are sorry to hear that your overall experience was not satisfactory. We would be happy to investigate this further for you. Feel free to reach out to us through our social media platforms mentioned below.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com
Customer Rating
2
Stopped working
on March 15, 2023
Posted by: Russell45
Gender:Male
[This review was collected as part of a promotion.] It worked great for a little while and then it quit working all together. So not very happy at all with it. Well it was working though it did great. Only lasted for a little while. Would definitely not recommend this
No, I would not recommend this to a friend.
Response from philips.comBy Shriya Sawant, Philips Consumer Care, March 18, 2023
Hi Russell,
Thank you for sharing your feedback with us. We're sorry to hear that you're experiencing issues with your Philips OneBlade. For safety reasons, the Philips OneBlade only works cordlessly. Check if your OneBlade is plugged into an electric socket. If yes, then try unplugging it and turning it on again. It should work now. Also, it is possible that your OneBlade is not charged properly. To charge your OneBlade simply follow the given steps. Switch off your OneBlade and insert the charging cable in the socket at the bottom of your OneBlade, and plug in the charger in any 120V AC power outlet. Make sure you use the original Philips adaptor to charge your OneBlade.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care.
Thank you for sharing your feedback with us. We're sorry to hear that you're experiencing issues with your Philips OneBlade. For safety reasons, the Philips OneBlade only works cordlessly. Check if your OneBlade is plugged into an electric socket. If yes, then try unplugging it and turning it on again. It should work now. Also, it is possible that your OneBlade is not charged properly. To charge your OneBlade simply follow the given steps. Switch off your OneBlade and insert the charging cable in the socket at the bottom of your OneBlade, and plug in the charger in any 120V AC power outlet. Make sure you use the original Philips adaptor to charge your OneBlade.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care.
Written by a customer while visiting philips.com
Customer Rating
4
Nice
on December 26, 2022
Posted by: Br3u1c4e
[This review was collected as part of a promotion.] This Gillette razor blades are great for my wife. She enjoys using the razor. It is waterproof so she can use it in the shower. It gives a nice close shave with or without shaving cream. It is an electric type razor.
Written by a customer while visiting philips.com
Posted by: Volcar21
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is a well made and quality product, however; I am disappointed with the fact that the blades have to be periodically replaced, in addition; to the fact that they are a bit expensive
I would recommend this to a friend!
Written by a customer while visiting philips.com