Customer reviews from philips.com
Philips Norelco OneBlade Original Face, Electric Razor and Styler, QP1424/70
Average customer rating
4.4
(1,245 Reviews)
Rating breakdown 1,245 reviews
5 Stars
858
4 Stars
224
3 Stars
58
2 Stars
37
1 Star
68
89%of customers recommend this product.
(
903 out of
1,017)
Customer Reviews for Philips Norelco OneBlade Original Face, Electric Razor and Styler, QP1424/70
Customer Rating
1
Broke on 3 use
on October 28, 2021
Posted by: Cowboy6969
Gender:Male
I was pleased with the performance of this device, however just as I began to shave for only the 3rd time with this product the blade came loose and then I realized that the plastic holder had broken therefore releasing the blade. The unit is now useless and I had to find another way to finish shaving. I can’t believe something could be made so cheaply that it literally breaks in use!
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, October 29, 2021
Hi there, thank you for sharing your experience with us. We are sorry to hear that your One Blade is now useless becuase fo the broken plastic holder. This is definitely not the service we aim to offer you and we would like to assist you further and provide a solution. Please feel free to get in touch via social media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Written by a customer while visiting philips.com
Customer Rating
5
Simple Easy Replacements
on January 14, 2023
Posted by: ballcoach
Gender:Male
[This review was collected as part of a promotion.] If you are reading this review then you are probably already a fan of the Philips OneBlade. The replacement blade for this electric razor is shaped like a razor blade and only cuts hair not skin. The shape and size makes it easy to maneuver and reach areas other razors cannot.
The blade is simple to install. It works dry, wet, in the shower, and with shave soap/cream. I like this feature a lot. When you are finished you can clean it off by rinsing it under a faucet. You will know it's time to replace it when a wear indicator begins to appear on the face of the blade. This is a feature I was unaware of and it is now one of my favorites.
This package includes two replacement blades rated at 4 months of use per blade. I have gotten as much as a year of use out of previous blades. The OneBlade razor is the most unique electric razor to come out on the market in my opinion. Combine this with the fact that you can easily replace the blade with these replacements makes it my favorite razor.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Great blades but the wear indicator never appeared
on June 24, 2024
Posted by: Dave Dim
The blades are great and very easy to use and maintain. My only suggestion for buyers is to not just rely on the wear indicator to replace the blade as it may go blunt sooner then when the indicator appears (mine never actually appeared). When you use it constantly, you tend to not notice how the blade degrades over time and forget how smooth the experience was when you first used the blade, so while the trim still turns out acceptable, sometimes you have to go over the same spot 2-3 times instead of one. That's when you know it's time to replace the blade regardless of whether the indicator's appeared or not.
Written by a customer while visiting philips.com
Customer Rating
1
Not what they used to be
on September 11, 2025
Posted by: DJP55
Gender:Male
What happened? I had been using one blade for years, never a problem. Not the closest shave, but good enough. That was with the "original" blades. I can't seem to find the original blades that I believe to be genuine and not knockoffs. These new 360° blades are terrible. They either break easily, or tug and pull so badly I actually end up bleeding. Will definitely be looking for a new brand of razor. Too bad, I liked this all the years I'd been using it.
No, I would not recommend this to a friend.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, September 12, 2025
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X (Twitter) @PhilipsCare. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
2
Trimming (comb) plastic guards -- Bad design
on October 24, 2018
Posted by: Daniel05
Gender:Male
I would have given a 5 star since the razor itself is good, but the trimming (Comb) plastic blade guards are absolutely junk. The tabs on these guards become loose after a few uses and will eventually not hold the guard in place. Replacement parts are not available for purchase online....
No, I would not recommend this to a friend.
Response from philips.comBy Consumer Care, October 29, 2018
Hello there,
Thank you for sharing your feedback, and we're very sorry to hear about your experience. Your upmost satisfaction is extremely important to us, as we pride ourselves on our quality and performance. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative so that we may quickly address your issue (reference this review).
24/7 LIVE CHAT: https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=MENS_SHAVING_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-243-3050
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you.
Thank you for sharing your feedback, and we're very sorry to hear about your experience. Your upmost satisfaction is extremely important to us, as we pride ourselves on our quality and performance. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative so that we may quickly address your issue (reference this review).
24/7 LIVE CHAT: https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=MENS_SHAVING_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-243-3050
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you.
Written by a customer while visiting philips.com
Customer Rating
2
Blades are the weakest link
on January 23, 2019
Posted by: Badge23
Gender:Male
Blade break far to easily and long before they wear out. I use this the shorten stubble every 3 to 4 days and have yet to get longer than a month before the rubber blade attachment breaks. Have never seen the blade indicator wear down.
Due to price of blades and longevity, buy a more expensive, quality unit. It'll be cheaper in the long run. (actually short)
Due to price of blades and longevity, buy a more expensive, quality unit. It'll be cheaper in the long run. (actually short)
Cons: terrible blade life., expensive replacements and frequently needed
No, I would not recommend this to a friend.
Response from philips.comBy Consumer Care, January 24, 2019
Hello there,
Thank you for sharing your feedback, and we're very sorry to hear about your experience. Your upmost satisfaction is extremely important to us, as we pride ourselves on our quality and performance. At your earliest convenience, please get in touch with us to speak with a Consumer Care representative so that we can address your issue. Be sure to reference this review & have your Norelco product handy so that we can better assist you.
24/7 LIVE CHAT: https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=MENS_SHAVING_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-243-3050
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you.
Thank you for sharing your feedback, and we're very sorry to hear about your experience. Your upmost satisfaction is extremely important to us, as we pride ourselves on our quality and performance. At your earliest convenience, please get in touch with us to speak with a Consumer Care representative so that we can address your issue. Be sure to reference this review & have your Norelco product handy so that we can better assist you.
24/7 LIVE CHAT: https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=MENS_SHAVING_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-243-3050
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you.
Written by a customer while visiting philips.com
Customer Rating
3
Great razor, poor design on the blades
on May 19, 2019
Posted by: Lee19
Gender:Male
This has been my goto razor for quite some time. Definitely could be one of the best, if they made it easier to reattach the blade when it comes disconnected from the part that disconnects from the razor. While cutting my hair today, the cord knocked my OneBlade onto the floor in the bathroom. I had my last blade on it, and it had barely any use on it's life. While trying to reconnect the blade, the cheap plastic on the back broke. This is not the first time I had to throw a perfectly good blade in the garbage, due to not being able to reconnect it. But this time, I decided to throw the entire razor in the garbage. Anyways, I still recommend it. But, DON'T EVER LET IT DROP IT ON THE FLOOR
Pros: closeness of the cut
Cons: can't reattach the blade to part that pops off
Written by a customer while visiting philips.com
Posted by: Runar
Gender:Male
Verified Purchase:Yes
Absolutley loved it, until the blade itself broke! The little connectors from the blade to the handle are super fragile. i still like this product, i just recommend "handle with care"
I would recommend this to a friend!
Response from philips.comBy Philips Consumer Care, April 1, 2020
Hi there, thank you for taking the time to share your experience with us. We are really glad to hear that you love this broke, however, it is unfortunate that the blade has broken. This, of course, is not the experience we would like you to have.
At your earliest convenience, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
At your earliest convenience, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com