Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,728 Reviews)
Rating breakdown 2,728 reviews
5 Stars
2,043
4 Stars
366
3 Stars
130
2 Stars
71
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
1
Terrible audio
on April 19, 2022
Posted by: Carse
from Chicago
The sound goes on the fritz and sonds like a scratchy throat. Absolutely way behind on audio quality. ROKU blames IT ON EVERYONE ELSE. My apple box never has an audio problem. It's ROKU.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, May 5, 2022
Hi Carson, thanks for taking a moment to share. There are many reasons that this could be occurring but we'd like to help and narrow it down for you. For example, does the sound occur even when the TV is muted? Has the audio always been like this from the start or did it begin recently? Does it seem to happen on one channel or every channel (i.e. Netflix and YouTube and Peacock TV)?
In an effort to isolate the issue, we'd recommend trying to connect your Roku to a different HDMI port on the back of your TV and also trying a different HDMI cable. Be sure to use the Premium High Speed HDMI cable that was provided with your Express player for the best experience.
If you'd like to learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
We hope this helps!
Roku Customer Advocate
In an effort to isolate the issue, we'd recommend trying to connect your Roku to a different HDMI port on the back of your TV and also trying a different HDMI cable. Be sure to use the Premium High Speed HDMI cable that was provided with your Express player for the best experience.
If you'd like to learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
We hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
on January 5, 2022
Posted by: coachlynn
from MInnesota
I bought this to replace a regular 4k Roku that started stalling or flying wildly across a bunch of streaming channels, wouldn't go where directed. (?!) Unfortunately, this one has sound and picture problems. Either the sound cuts out in the middle of a lot of movies, or the picture suddenly cuts off to partial size-what?! At first I thought it was only happening on Vudu (where I have most of my 4k movies), but then I noticed the picture problem on Apple TV as well. It's all very erratic, but will have to return-and then what? ( I need Roku for Acorn TV, and my Samsung 4k TV won't connect to the Internet anymore (it's less than 4 years old.) Good grief. (I tried resetting my sound from auto to Dolby, and I upped my Wifi to the 5g source. Can't think what else to try.)
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, January 6, 2022
Hello, This is certainly not the kind of experience we would hope for you to have and this does not sound like typical behavior. Sometimes, performing a system restart on the player can resolve this. Other times, you might need to uninstall and reinstall the affected channels, check the status of your wireless connection, or contact the channel's service provider.
Our Support site has a robust FAQ article that may help, too. Learn more: https://support.roku.com/article/208755548. We hope this helps!
Roku Customer Advocate
Our Support site has a robust FAQ article that may help, too. Learn more: https://support.roku.com/article/208755548. We hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Terrible Want to return it.
on December 26, 2023
Posted by: Judith
from Colorado
I would love to get my money back. Hate it. Where can I return it?
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Faster Express with better remote. Recommend
on July 10, 2021
Posted by: sheebo
from Concord CA
One of many Roku's in the house. I have two of these now and really impressed. Same processor as the Ultra. Channels load fast and picture quality improved. Voice assisted remote with volume and on/off. Good for both 4k and 1080/720 televisions. Faster than the Stick+ although it may have slightly better connectivity.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great Product
on January 31, 2023
Posted by: Will Smith
from Mississippi
I have owned Roku before and was very happy with its performance and abilities. I received this one as a gift after my old one became very outdated. I am even happier with the new one.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
on January 31, 2023
Posted by: dean01
The Roku Express 4K+ cured all my buffering issues.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Roku Express 4K+3941R2
on January 31, 2023
Posted by: Pauli
from Washington
I am so happy that I bought the Roku Express 4K+(3941R2) a few months ago! It's so easy to install and use and I really like that I can use my voice with the remote!!
I really recommend it!!
I really recommend it!!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
UNRELIABLE
on November 10, 2023
Posted by: bsolo888
My ROKU TV is great, no issues. However, the devices are trash. They just stop working. For no reason and not even a year old! I would never buy another!
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, November 17, 2023
Oh no! We're sorry to hear that you're having troubles and we'd like to help. Have you had a chance to reach out to our customer support team?
Visit us online at https://support.roku.com/contactus. You can proceed to chat with an agent or opt to select the option that reads, "Questions about returning my Roku device or managing my order" so that we can see if your device is eligible for a replacement.
If you'd like to learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
Roku Customer Advocate
Visit us online at https://support.roku.com/contactus. You can proceed to chat with an agent or opt to select the option that reads, "Questions about returning my Roku device or managing my order" so that we can see if your device is eligible for a replacement.
If you'd like to learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
Roku Customer Advocate
Written by a customer while visiting roku.com