Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,728 Reviews)
Rating breakdown 2,728 reviews
5 Stars
2,043
4 Stars
366
3 Stars
130
2 Stars
71
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
5
love it
on June 23, 2023
Posted by: Rosa0715
from Cabo Rojo, PR.
I recomend it,I been using Roku since 2013 I have made updates before and this is the best update because you can control the volumem of the tv and the of and on.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
problem and no way to contact customer service
on May 16, 2022
Posted by: macs
from virginia
I bought the express 4K+ and set it up on my non smart tv without a problem. Turned it on the next day and all I got was no signal with no Roku screen at all. Unable to find anything in the blog or support page about this issue. connected to another tv with same issue.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, June 1, 2022
Hi there, thanks for reaching out. It sounds like your player is having trouble communicating to your TV, and we're here to help!
Try to unplug all cords and re-plug everything back into place. Be sure that you're pressing firmly to secure each fastener.
Once this is complete, check to see if your Roku powers on. To do so, press the power button on your remote to wake the TV and then the home button to wake the Roku. You'll want to look for a red or white light on the front of your Roku player.
If the light turns on, that means everything is securely fastened. The Roku should automatically connect to your HDMI source and appear on your screen. But if you TV still says, "no signal", try some of the resolutions within this Community article: https://community.roku.com/t5/Playback-Issues-Audio-Video-Power/HDMI-port-my-Roku-is-connected-to-has-no-signal/td-p/530307.
If there is no light on the front of your player, that means that your Roku is not turning on. You'll want to visit this FAQ article for more troubleshooting assistance: https://support.roku.com/article/219327988.
We hope this helps to get you up and streaming soon!
Roku Customer Advocate
Try to unplug all cords and re-plug everything back into place. Be sure that you're pressing firmly to secure each fastener.
Once this is complete, check to see if your Roku powers on. To do so, press the power button on your remote to wake the TV and then the home button to wake the Roku. You'll want to look for a red or white light on the front of your Roku player.
If the light turns on, that means everything is securely fastened. The Roku should automatically connect to your HDMI source and appear on your screen. But if you TV still says, "no signal", try some of the resolutions within this Community article: https://community.roku.com/t5/Playback-Issues-Audio-Video-Power/HDMI-port-my-Roku-is-connected-to-has-no-signal/td-p/530307.
If there is no light on the front of your player, that means that your Roku is not turning on. You'll want to visit this FAQ article for more troubleshooting assistance: https://support.roku.com/article/219327988.
We hope this helps to get you up and streaming soon!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Pressing OK button made the unplug issue go away
on January 3, 2022
Posted by: br549
from Spokane WA
Almost returned this Express 4K+ it because I had to unplug and then replug power to get it to come on an older Sharp TV. I tested it on another TV and it worked fine. It's back on the Sharp and found that all I have to do is press the OK (enter) button and it comes right on. Also bought a Steaming Stick 4K and a Streaming Stick + for other TV's and they are great. Really like that Roku Channel.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
on February 6, 2023
Posted by: She Tag
I brought this product 2 mos. ago and so happy I did!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Perfection
on January 26, 2024
Posted by: Anonymous
from Indianapolis, Indiana
Bought this awhile ago. Don’t even remember how long ago. Got rid of cable and put this in place…never skipped a beat. Works great. All of my apps and movies in one place. Couldn’t have asked for better.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Impressive Streaming
on July 28, 2024
Posted by: Butterfly627
from New York, NY
The Roku Express 4K+ is an impressive streaming device is compact and easy to set up. It offers an excellent value for its price. It provides 4K resolution and HDR support, delivering sharp and vibrant visuals that enhance the viewing experience.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
No Customer Support!
on October 17, 2021
Posted by: Jeanne 95
from St. Clair Shores, MI
One of the two Rokus I bought will turn on the tv but not the Roku itself unless I unplug and replug the unit in every time. I cannot find ANY customer support to help me trouble shoot - best I found was ask the community. The guidelines here instruct me not to discuss customer service, to "contact us instead." I would love to contact Roku but if there is a way, it is beyond my ability to figure it out. VERY DISAPPOINTED.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, October 26, 2021
Hi Jeanne, thanks for you feedback! Roku streaming players are low-power devices that are designed to remain on and always connected to the internet. There is no “power button” to press on or off.
This easy-to-use design prevents confusion by enabling instant access to your player any time you turn on your TV or switch from another source (e.g., cable box, Blu-ray player, gaming console).
A permanent connection also allows your Roku player to download new OS software and channel updates automatically without interrupting your use of the player. We hope this helps.
Happy Streaming!
Roku Customer Advocate
This easy-to-use design prevents confusion by enabling instant access to your player any time you turn on your TV or switch from another source (e.g., cable box, Blu-ray player, gaming console).
A permanent connection also allows your Roku player to download new OS software and channel updates automatically without interrupting your use of the player. We hope this helps.
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
on February 2, 2023
Posted by: Grassbur
from Arizona
I've used Roku for years. It's an excellent product. The Express 4K+ is an upgrade.
I would recommend this to a friend!
Written by a customer while visiting roku.com