Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,728 Reviews)
Rating breakdown 2,728 reviews
5 Stars
2,043
4 Stars
366
3 Stars
130
2 Stars
71
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
3
Worked well at first...
on March 29, 2022
Posted by: Marta128
from Chandler, AZ
I've had the Roku Express 4K+ for less than a year. It worked well at first, but in the last few months, when I switch from TV to the Roku setting, it's not there. The light goes out on the Roku Express 4k+ and I have to unplug and replug to get it to work. It's got plenty of ventilation around it, so I don't know why it keeps losing connection. I've tried to find answers on the Roku website as well as search for a phone number but haven't been successful with either.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, March 31, 2022
Hi Marta, we're sorry to hear about your troubles. Based on your description, it sounds like there could be an issue with the strength of your wireless connection.
As a tip, you can check the strength of your internet connection by going to Settings > Network > Check connection. We'd also recommend checking for the newest software update, trying a different HDMI port, and using a different HDMI cable to see if that makes a difference.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions. We hope this helps!
Roku Customer Advocate
As a tip, you can check the strength of your internet connection by going to Settings > Network > Check connection. We'd also recommend checking for the newest software update, trying a different HDMI port, and using a different HDMI cable to see if that makes a difference.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions. We hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
2
Still no external memory slot?
on May 1, 2022
Posted by: Dj123
from San Francisco, ca
I love/hate my roku. It's constantly having to load channels. I want an sd slot so I can add as much memory as I see fit.
I would recommend this to a friend!
Response from roku.comBy Rebecca, Roku Customer Advocate, May 5, 2022
Hello, thanks for taking a moment to share. Our customers' feedback is incredibly important to us. We appreciate the comments and will be sure to pass this along to the product team.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Great service
on February 3, 2023
Posted by: Gram 1367
from Quakertown Pa
This is my second Room for the living room an d highly recommend it
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Roko
on January 30, 2024
Posted by: Cindy burns
from Alpena, MI
I'm 67 and love the old TV shows I'm totally impressed I like not having a cable bill every month. I'm on a fixed income and still enjoying what I like. I've told my friends about it and how easy-to-use I can't tell you how happy I was to find out about ruko
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Half the time it needs to be unplugged
on August 21, 2022
Posted by: Emily
Constantly have to unplug to reset it. You get what you pay for.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Great features
on February 1, 2023
Posted by: Pammy
from Indiana
I got this because of the volume controll and the power button.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Bought two.we love it.
on January 29, 2024
Posted by: Bloomer45
from Clearfield Pennsylvania
Bought one for my non smart tv.easy to hook up.We now have 3 roku tv sets.the other two had roku built in.our other tv is an android the roku give more apps and options..the second roku express gave to my sister in law for christmas.I set it up for her.she had been without tv for months since she could not afford dish anymore.she flips over it.made her happy.we are very pleased with this device.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Best streaming device around!
on July 22, 2021
Posted by: Deathkinko
from Idaho
This is my 2nd Roku. Cut out my cable bill, and never looked back!
I would recommend this to a friend!
Written by a customer while visiting roku.com