Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,728 Reviews)
Rating breakdown 2,728 reviews
5 Stars
2,043
4 Stars
366
3 Stars
130
2 Stars
71
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
5
So far so good
on July 12, 2024
Posted by: Lenny
from Long Island, NY
I bought this to replace a Roku stick that only lasted 2 years
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Great potential, poor management and worse program
on July 12, 2024
Posted by: Evc1861
from St. Louis, Mo
Had the product for some time. The more I used it and dealt with Roku staff the more I realized how totally fragmented the organization is. The hardware seems to be ok. Unfortunately the operating instructions have no relationship to the actual product. Worse is the fact that the "help" staff is not familiar with either the product or its fundamental operation. The absolute nadir though is the video instructions that came with the product. Beautifully produced, intelligently conceived and constructed. Unfortunately the information provided is not related to the product.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Effortless quality
on July 12, 2024
Posted by: Effqual
Easy to set up, easy to use, great selection with high quality
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Can't use Pandora anymore
on July 13, 2024
Posted by: Neilq
from Los Angeles
This device won't play Pandora. I'm also concerned about the video smoothing that can't be turned off.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, November 13, 2024
Hi Neil, thank you for sharing with us. As a quick tip to fix this issue, could you ensure your device has the latest software version? The newest version will help you achieve optimal performance with the latest features. To check, press Home>Setting>System>Software Update>Check Now to manually check for updates. Additionally, consider uninstalling and reinstalling the affected change to fix this issue. If you would like more information, you can just refer to the following link:https://support.roku.com/article/208755548#section-0.
Lastly, to turn off video smoothing ("Action Smoothing") on a Roku. Play any content or movie, then press your remote's "star" button. Navigate to "Picture Settings," then "Advanced Picture Settings," and select "Action Smoothing" to set it to "Off" within the menu. We hope this is helpful to you.
Thanks!
Roku Customer Advocate
Lastly, to turn off video smoothing ("Action Smoothing") on a Roku. Play any content or movie, then press your remote's "star" button. Navigate to "Picture Settings," then "Advanced Picture Settings," and select "Action Smoothing" to set it to "Off" within the menu. We hope this is helpful to you.
Thanks!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
What a buy!
on July 15, 2024
Posted by: Kellee
from Florida
I bought this as a fathers day gift and he loves it !!! Lots of sports channels and news. Also dropped th box and dust and cat hair collecting cables plus 15.00 less to pay a month !! Ya hoo !!! Thanks Roku !!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Meh
on July 15, 2024
Posted by: Squirrel
from Spring, Texas
Bought the Roku Express 4k+ for my kids to watch their show. Device is slow in response and has connectivity issues with the internet. TCL Roku TV also has connectivity issues with the internet. All other devices in the household runs smoothly without connectivity issues. Had to restart the device a bunch of times as well as factory reset 4 time to get it to connect to the internet. The only good thing is the apps that can be downloaded. Other than that, it's sub-par.
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, November 14, 2024
Hi Squirrel. We hear you; we don't aim for this kind of experience for our valued Roku customers. We recommend you check this support article on fixing internet errors and issues on your Roku streaming device: https://support.roku.com/article/21332781083287. If the problem persists, please get in touch with Roku tech support so they can pass this issue to our engineering team. Contact us: https://support.roku.com/contactus.
We hope for the best. Happy streaming!
Roku Customer Advocate
We hope for the best. Happy streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Lots of channels easy to use
on July 15, 2024
Posted by: Lori2
from Northport mi
We now have 4 Roku devices, I wouldn’t want any other brand
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
small so stays discreet
on July 15, 2024
Posted by: Batman007
from Cleveland Ohio
works pretty well. small and discreet. can pause and rewind tv. no need to have a dvr
I would recommend this to a friend!
Written by a customer while visiting roku.com