Hi there! Thanks for sharing your input! Have you tried contacting Roku support to help you troubleshoot the issue? We advise you to check your connection; a weak internet connection may have caused freezing problems. Here’s a support article that you can follow: https://support.roku.com/article/21332781083287. After this, please restart the system. To reboot the system, go to Settings > System > System restart. Need help? You can contact Roku support. Happy Streaming! Roku customer advocate

Hi Susiam, thanks for letting us know about this matter. We want to provide some helpful ideas. Roku remotes are designed to go the distance, but there are a few things that will drain a remote a bit faster, such as heavy usage of private listening on the remote itself, congested Wi-Fi network around the device, or viewing lots of short-form content. By the way, we also offer the Voice Remote Pro, which is a rechargeable remote with private listening, voice search, voice commands, two programmable shortcut buttons, lost remote finder, and you’ll never buy a pack of batteries again. More details about this remote is available at https://www.roku.com/products/accessories/roku-voice-remote-pro. You can also use our Roku Mobile app. You can check this article: https://support.roku.com/article/1500009664402 for detailed information.
We hope this helps!
Roku Customer Advocate