Customer reviews from roku.com
Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Average customer rating
4.5
(2,728 Reviews)
Rating breakdown 2,728 reviews
5 Stars
2,043
4 Stars
366
3 Stars
130
2 Stars
71
1 Star
118
87%of customers recommend this product.
(
1,538 out of
1,768)
Customer Reviews for Roku - Express 4K+ Streaming Player HDR with Voice Remote with TV Controls - Black
Customer Rating
5
on March 5, 2024
Posted by: thomas weschler
from marina calif
it's better then direct tv and i am happy with roku , and i am putting on all the tv's in the house
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Not what I expected
on April 1, 2024
Posted by: Dave1991
from Redondo Beach, CA
Sometimes I have to re-initiate the WIFI connection . Sometimes it just locks up,
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, July 16, 2024
Hi Dave, we appreciate you sharing your experience with us and we are here to help! Please try to improve your internet connection by restarting your Wi-Fi router or resetting the network connection on your Roku Device through the device-operated system. You can refer to this FAQ article for detailed instructions on how to do these steps: https://support.roku.com/article/208757008. Just in case you're asking for further assistance, contact support.roku.com/contactus to get in touch with our skilled support representatives. We always value your feedback on us, and looking forward to working with you.
We're always ready to help!
Roku Customer Advocate
We're always ready to help!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
We have 4 and absolutely 💯 it!!
on April 1, 2024
Posted by: Anonymous
from Spokane, Wa
We have Roqu in every room, don't know what we did without it....really enjoy all the programming and features!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
I ha e 3 units they are working great
on April 2, 2024
Posted by: Livingroom
from Antioch, il
Working great for the price paid I wish they had a cat 5 connection
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
on April 2, 2024
Posted by: h evans
from Illinois
This was the third Roku that I bought I really like it easy to run easy to manage
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
To many issues with it
on April 3, 2024
Posted by: Marie
from Michigan
Bought last July and it is constantly having to be uploaded with info. It acts like it’s a new control yet the same one. We do not care for it
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, July 16, 2024
Hi Marie, We're always here to help. Have you contacted our customer support team? Please contact us directly at support.roku.com/contactus so that we can assist. Your feedback is important to us, and we're eager to help. Many thanks! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
3
Rokub4K
on April 5, 2024
Posted by: Chuck
from Fairmont WV
Have to do a factory reset every 2 to 3 days to keep the system operating. A real pain.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, July 16, 2024
Hi Chuck, We're here to help! What issues do you see requiring you to reset the Roku device? You can follow these steps in our support article on how to reset your Roku: https://support.roku.com/article/208757008. If you need more assistance, contact Roku support. Your feedback is very important to us, and we're eager to assist. We hope you get back to streaming soon! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
4
Roku Voice Remote
on April 7, 2024
Posted by: Jenny T
from Louisville KY
Not a good explanation of how to use the remote. Especially the back button with the curved arrow.
I would recommend this to a friend!
Written by a customer while visiting roku.com