Customer reviews from rubbermaid.com
RubberMaid - Configurations 4 to 8 Ft Custom Closet Organizer Kit, White (2 Pack)
Average customer rating
2.3
(3 Reviews)
Rating breakdown 3 reviews
5 Stars
0
4 Stars
1
3 Stars
0
2 Stars
1
1 Star
1
Customer Reviews for RubberMaid - Configurations 4 to 8 Ft Custom Closet Organizer Kit, White (2 Pack)
Customer Rating
1
Horrible closet system
on July 7, 2025
Posted by: jgcw
The instructions are horrible. I cannot understand the directions because they are so incomplete and they assume you know how to put it together. The pictures are faded, and very hard to see. This was a waste of money. So far I have not found online instructions. Do not buy this item unless you have installed closet systems similar to this, and you don't need any directions.
Response from rubbermaid.comBy Customer Care, July 9, 2025
Hello, We sincerely apologize for the frustrating experience you've had with the instructions for your Rubbermaid Expandable Closet Kit. We understand how important clear and comprehensive directions are for a successful assembly. We are actively working to improve the clarity and accessibility of our assembly guides to prevent similar issues for future customers.
In the meantime, we would like to offer our support to help you with the assembly of your closet kit.
Assembling the Rubbermaid Expandable Closet Kit involves several steps. Here’s a general guide to help you through the process:
Measure the height and width of your closet space.
Use a stud finder to locate and mark the studs on the wall where you will install the hanging rail.
Position the hang rail at the desired height and mark the screw holes.
Drill pilot holes into the studs and secure the hang rail with screws. If your kit includes multiple rails, slide the second rail behind the first one.
Attach the uprights to the hang rail. Ensure they are evenly spaced and level. Secure the uprights to the wall using screws and spacers.
Insert Brackets and Shelves:
Insert the brackets into the uprights at your desired heights.
Place the shelves onto the brackets and lock them into place. Adjust the shelves as needed.
Install Rod Hangers and Closet Rods:
Attach the rod hangers to the uprights.
Insert the closet rods into the hangers and snap them into place. Adjust the rods to the desired length.
Add Accessories:
Install any additional accessories, such as wire baskets or shoe racks, into the uprights. For a visual guide, you can watch using this link https://www.youtube.com/watch?v=yWD
If you need our assistance in the future, please reach out to us via our official Rubbermaid "Contact Us" website form https://www.rubbermaid.com/support/contact-us or by filling out the warranty form. We will be happy to assist you. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you!
Rubbermaid Consumer Care
In the meantime, we would like to offer our support to help you with the assembly of your closet kit.
Assembling the Rubbermaid Expandable Closet Kit involves several steps. Here’s a general guide to help you through the process:
Measure the height and width of your closet space.
Use a stud finder to locate and mark the studs on the wall where you will install the hanging rail.
Position the hang rail at the desired height and mark the screw holes.
Drill pilot holes into the studs and secure the hang rail with screws. If your kit includes multiple rails, slide the second rail behind the first one.
Attach the uprights to the hang rail. Ensure they are evenly spaced and level. Secure the uprights to the wall using screws and spacers.
Insert Brackets and Shelves:
Insert the brackets into the uprights at your desired heights.
Place the shelves onto the brackets and lock them into place. Adjust the shelves as needed.
Install Rod Hangers and Closet Rods:
Attach the rod hangers to the uprights.
Insert the closet rods into the hangers and snap them into place. Adjust the rods to the desired length.
Add Accessories:
Install any additional accessories, such as wire baskets or shoe racks, into the uprights. For a visual guide, you can watch using this link https://www.youtube.com/watch?v=yWD
If you need our assistance in the future, please reach out to us via our official Rubbermaid "Contact Us" website form https://www.rubbermaid.com/support/contact-us or by filling out the warranty form. We will be happy to assist you. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you!
Rubbermaid Consumer Care
Written by a customer while visiting rubbermaid.com
Customer Rating
4
Good, sturdy, product.
on July 18, 2025
Posted by: John V
Went up easy. Holds considerable weight. Would have gotten 5 stars but it's advertised as expandable but no expansion ports available
Written by a customer while visiting rubbermaid.com
Customer Rating
2
on December 2, 2025
Posted by: Bill C
purchased this system on 7/13/25. 3 of the shelf brackets have broken. Rubbermaid is very hard to get in contact with. I would not recommend.
Response from rubbermaid.comBy Customer Care, December 5, 2025
Hello Bill,
Thank you for reaching out to us with your feedback on our Expandable Closet Kit. We are sorry to hear about the trouble you have had with your closet system and the broken shelf brackets. That is certainly not the experience we want for our customers. We also regret that you found it difficult to reach us directly.
We value your feedback and it will be forwarded to the appropriate department for further review.
If you still require assistance, please do not hesitate to get in touch with us directly. You can do so via the 'Contact Us' form on our official website. We can also be reached by phone. We’re available Mon.-Fri. 9am - 5pm Eastern Time. We look forward to assisting you!
Thank you!
Rubbermaid® Consumer Care
Thank you for reaching out to us with your feedback on our Expandable Closet Kit. We are sorry to hear about the trouble you have had with your closet system and the broken shelf brackets. That is certainly not the experience we want for our customers. We also regret that you found it difficult to reach us directly.
We value your feedback and it will be forwarded to the appropriate department for further review.
If you still require assistance, please do not hesitate to get in touch with us directly. You can do so via the 'Contact Us' form on our official website. We can also be reached by phone. We’re available Mon.-Fri. 9am - 5pm Eastern Time. We look forward to assisting you!
Thank you!
Rubbermaid® Consumer Care
Written by a customer while visiting rubbermaid.com