Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip6 512GB (Unlocked) - Blue
Average customer rating
4.6
(3,359 Reviews)
Rating breakdown 3,359 reviews
5 Stars
2,596
4 Stars
525
3 Stars
112
2 Stars
39
1 Star
87
89%of customers recommend this product.
(
544 out of
611)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip6 512GB (Unlocked) - Blue
Posted by: Juan
Expertise:Expert
Verified Purchase:Yes
The screen is getting vertical lines (shadows) in the 12 MP camera option
Response from Samsung USBy R&R, December 27, 2024
Hello Juan,
Thank you for sharing your experience with your Galaxy Z Flip6. To help you get back to enjoying your device, we may need some additional details. We want to ensure your device performs optimally, especially the camera, as we know you want to capture all those wonderful moments during the holiday season.
One troubleshooting step you can try is clearing the camera cache. You can do this by going to **Settings > Apps > Camera > Storage > Clear Cache**. If you're still seeing vertical lines after this, please contact a member of our Samsung Support team at 1-800-SAMSUNG for further assistance.
If you would prefer to have your phone examined by a Samsung Authorized provider, you can visit uBreakiFix. With over 600 locations across the U.S., we provide our customers with the option to walk in and have their phones assessed. We’ll provide you with a link for more information.
Thank you for reaching out; we appreciate you as a Samsung customer.
Samsung | uBreakiFix
-Ty
Samsung Support
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Thank you for sharing your experience with your Galaxy Z Flip6. To help you get back to enjoying your device, we may need some additional details. We want to ensure your device performs optimally, especially the camera, as we know you want to capture all those wonderful moments during the holiday season.
One troubleshooting step you can try is clearing the camera cache. You can do this by going to **Settings > Apps > Camera > Storage > Clear Cache**. If you're still seeing vertical lines after this, please contact a member of our Samsung Support team at 1-800-SAMSUNG for further assistance.
If you would prefer to have your phone examined by a Samsung Authorized provider, you can visit uBreakiFix. With over 600 locations across the U.S., we provide our customers with the option to walk in and have their phones assessed. We’ll provide you with a link for more information.
Thank you for reaching out; we appreciate you as a Samsung customer.
Samsung | uBreakiFix
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Eema
from Wisconsin
Expertise:Intermediate
Verified Purchase:Yes
Liking the phone so far...not too sure about folding screen. Phone works great!
I would recommend this to a friend!
Design
4
Value
4
Response from Samsung USBy R&R Team, January 8, 2025
Thanks for sharing your candid thoughts on the Galaxy Z Flip6, Eema! We're thrilled to know that you’re enjoying the phone so far. We understand that the folding screen may take some time to adjust to. The innovative Flex Mode allows you to use the phone hands-free, which is fantastic for video calls or capturing perfect selfies from unique angles. Additionally, the Galaxy Z Flip6 is designed with durability in mind and has undergone extensive testing to ensure longevity and usability. The Fold6 and Flip6 are built to withstand over 200,000 folding and unfolding cycles on average. This means the device should last more than five years if it’s opened and closed 100 times a day. It’s great to know that the phone is performing well for you overall! If you have any questions or would like tips to enhance your experience further, do not hesitate to reach out to us at Samsung Support. We're here to help! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Gangster
on December 22, 2024
Posted by: Flaco
from Riverside
I bought a straight talk phone can irade my phone for galaxy razor phone affordable total price no tax please
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: RiCo
Verified Purchase:Yes
Love it. Especially the outer screen. Just wish more apps could run on the outer screen.
Written by a customer while visiting Samsung US
Posted by: Naveen
from Jacksonville Florida
Expertise:Expert
Verified Purchase:Yes
Excellent phone . The form factor is brilliant and handy I loved it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Hardhead
Expertise:Intermediate
Verified Purchase:Yes
Wasnt sure wanted to upgrade from flip 4. Best decision. Love the expanded front screen functions. Dont have to open most of the time.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: John C
from Pittsburgh
Expertise:Intermediate
Verified Purchase:Yes
After I owned my first flip phone smart phone, I can never go back to the traditional smart phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Nivedita
from California
Expertise:Intermediate
Verified Purchase:Yes
I have recently upgraded from z flip 5 to 6 now. I love it feature that we can now chat on whatsapp & watch youtube videos from the front panel screen. The only challenge is battery life could be better.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Response from Samsung USBy R&R Team, January 8, 2025
Thank you for sharing your experience with the Galaxy Z Flip6, Nivedita. We truly appreciate your feedback and are here to assist you. We're glad to see that you've been enjoying the new features the Flip6 offers. We understand that you may be observing some aspects of battery performance. The Galaxy Z Flip6 is designed with a 4,400 mAh dual battery that maximizes space within the device while delivering excellent performance. If you're noticing faster battery drain, we recommend checking for power-hungry apps by navigating to Settings > Battery and Device Care > Battery > App Power Management. Additionally, lowering your screen brightness or adjusting the timeout can help extend battery life; these settings can be found in Settings > Display. It’s also important to ensure your device is running the latest software, as updates often include optimizations. You can check for updates in Settings > Software Update > Download and Install. If you have questions about screen durability, keep in mind that the Galaxy Z Flip6 features an innovative foldable display made with Gorilla Glass Victus+ and an Armor Aluminum frame for enhanced durability. Samsung's Z assurance offers a one-time discounted repair for the interior folding screen of Galaxy Z Fold5 and Galaxy Z Flip5 devices purchased in the U.S. from authorized distributors before July 31, 2024. To qualify, you must register your device with a Samsung account. This offer is limited to the original purchaser and does not cover second-hand devices. The promotion applies only to the interior folding screen and excludes other repairs like the front screen or back glass. You can access this service through Samsung’s support page by selecting ‘Start a Repair’ and following the instructions for either walk-in or mail-in service. Additional damages will be assessed separately, and if deemed out of warranty, additional costs may apply. Your satisfaction is important to us, and we are here to help with any other specific concerns you may have. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US