Customer reviews from lg.com
LG - Refurbished Excellent - 65" Class C3 Series OLED evo 4K UHD Smart webOS TV (2023)
Average customer rating
4.7
(1,050 Reviews)
Rating breakdown 1,050 reviews
5 Stars
855
4 Stars
120
3 Stars
31
2 Stars
14
1 Star
30
Customer Reviews for LG - Refurbished Excellent - 65" Class C3 Series OLED evo 4K UHD Smart webOS TV (2023)
Posted by: clicking
from Manchester, NH
Verified Purchase:Yes
Bought this TV in September. The picture and sound are great. Had difficulty getting the user agreement activated. Enjoyed all features for 2 days now the apps do not work on the remote. . Frustrated to say the least.
Design
5
Response from lg.comBy LG, November 4, 2025
Hello. Thank you for sharing your experience with your LG TV. It's great to hear you're enjoying the picture and sound quality. Your feedback about the initial user agreement setup and the current issue with app functionality on the remote is important—especially when those features are key to the smart TV experience. For reference, you can explore LG Smart TV app and remote troubleshooting guidance here: https://www.lg.com/us/support/help-library/lg-smart-tv-apps-and-remote-troubleshooting-guide-CT10000018-20150777965681. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this app access and remote control issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com
Posted by: iamtww
from Pleasant View, TN
Verified Purchase:Yes
I just got this tv a couple weeks ago and I love everything about it!
Written by a customer while visiting lg.com
Posted by: LH69
from Statesville, NC
Verified Purchase:Yes
Got this to replace a Samsung that kept spazzing out on me, so far I'm very happy with this TV. Great picture quality and fairly easy to set up.
Design
5
Written by a customer while visiting lg.com
Customer Rating
4
Outstanding pictures but some technical problems
on October 8, 2023
Posted by: Tallestguy
from san jose, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I absolutely love the OLED picture quality -- like night and day difference from the 8 year old Samsung TV that was replaced. I bought the TV through Costco and was able to reach tech support at Costco as well as LG very easily. LG has a chat function for Tech support which worked well and I was also able to speak by phone to a support agent.
However, there are 3 major technical issues which is making me regret my purchase. First, there is no audio out jack on the TV. There is only Bluetooth and an optical connection. I wanted to use headphones, but you cannot use Bluetooth and the optical out at the same time. The optical out is connected to a sound bar. I ended up getting an optical splitter and then a optical to audio device so I could use non-Bluetooth head phones and the sound bar at the same time.
The second problem is that I cannot use the ThinkQ application -- I called tech support and they said that the tablet/phone which has ThinkQ installed has to be on the same network. I tried mutiple times and it worked once from my tablet and I really liked the application, however, it no longer works -- it cannot find the TV. The tech support person said that if I am using ethernet for the TV, then I cannot use a tablet -- even though both are on the same router.
The biggest problem is that I cannot use universal remote control that I alread own (it is a MX-500 from a company called Universal Remote Control which is no longer in business). This remote is programmed for a TIVO box (connected to HDMI 1, a BluRay player, a Roku and the Sony soundbar. I tried to learn the buttons on the Magic remote which came from LG, but it will not learn the buttons. I understand that the MX-500 can only be programmed from IR devices, but I don't know how to put the Magic remote into IR mode. I keep trying different solutions but have not fixed this problem -- very frustrating.
Design
2
Written by a customer while visiting lg.com
Posted by: Dog Family
from Indianapolis, Indiana
Verified Purchase:Yes
Extremely clear. Easy to use. Very, very impressed!
Design
5
Written by a customer while visiting lg.com
Posted by: Javijav
from Philadelphia
Verified Purchase:Yes
This is my second LG tv. I’ve had the first for 8 years and I have never experience an issue. So when I was looking to buy a new tv I went straight to LG products. I’m confident in the quality of my purchase and know this will be enjoyed for years to come.
Written by a customer while visiting lg.com
Posted by: Max7568
Verified Purchase:Yes
I love the color and sound. The size is great. The remote is great it even has a mouse.
Written by a customer while visiting lg.com
Posted by: PrasadK
from Brookfield, WI
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is one of the best OLED panels out there. It's perfect for playing games and watching content. The LG C3 was a pretty obvious choice for me as I also have an LG CX (2020), which is still working flawlessly.
Written by a customer while visiting lg.com