Customer reviews from lg.com
LG - Refurbished Excellent - 65" Class C3 Series OLED evo 4K UHD Smart webOS TV (2023)
Average customer rating
4.7
(1,050 Reviews)
Rating breakdown 1,050 reviews
5 Stars
855
4 Stars
120
3 Stars
31
2 Stars
14
1 Star
30
Customer Reviews for LG - Refurbished Excellent - 65" Class C3 Series OLED evo 4K UHD Smart webOS TV (2023)
Customer Rating
1
wish I could return it
on October 31, 2024
Posted by: 65 in evo C3 4k
Do not buy! must have a lg account to download apps- will not let me use my Roku.
Tv just takes over. wish I could return it
Tv just takes over. wish I could return it
Response from lg.comBy true, LG Digital Care Team, November 6, 2024
Hey there! Thank you for bringing this to our attention. We want you to be able to soak up the fantastic app experience on your LG TV because it truly elevates your viewing experience to a whole new level! Check out our helpful guide that’ll walk you through the steps to download apps on your TV here: http://spr.ly/6422SWQxe. We also recommend connecting with Roku support, so they can provide you with the best assistance. You can reach out to them here: http://spr.ly/6427SWQxc. We're always here to support you with your TV. If you have questions or need assistance, reach out to us on social media @LGUSSupport with your contact information. We would be happy to help you out at any time! ^Joslyn
Written by a customer while visiting lg.com
Customer Rating
1
Poor Security Policy
on November 14, 2024
Posted by: hector222
I won't make the mistake of buying LG next time. I don't like your privacy policies.
Response from lg.comBy true, LG Digital Care Team, November 18, 2024
Hey there Hector! We appreciate you sharing your thoughts about the privacy policies. We're always here to help you whenever you need it. All you have to do is reach out to us on social media at @LGUSSupport, and our doors will be open for you! *Josh
Written by a customer while visiting lg.com
Posted by: RTK3
from Garden City, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very pleased with the picture quality. Sound and volume control, on the other hand, are a total disappointment. Sound quality is flat at best, with no ability to equalize on the set. I assume a sound bar will remedy it, but for the price paid for the TV, it should be included. Likewise the volume control offers no subtlety. At a 7 or 8 it is too loud for most shows. tried 25 for kicks and it was ear drum shattering. So really only two or three volume settings are useable out of the 100.
Response from lg.comBy Jai., LG Social., June 21, 2023
Hi there. We’re really grateful and appreciate you taking the time to share your rating with us. Furthermore, we are excited to hear that you are enjoying your LG TV. We do all we can to provide our customers with the best service. We work continuously to improve the quality of our products and services that drive customer satisfaction. Should you need any assistance with your LG TV, please send us a private message on Facebook or Twitter at @LGUSSupport or reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.
Written by a customer while visiting lg.com
Posted by: Oled c3
Verified Purchase:Yes
Tv works fine but my cable box is in a cabinet with wood doors. Must keep door open for remotes to work. They should have instruction how to set up near field radio wave remote which no one offered me. But that’s what I need and still haven’t figured out. Probably have to spend a lot more money to fix tHis. And why doesn’t LG have fix.
Response from lg.comBy LG Customer Experience team, Customer Care, August 15, 2023
Hey there. We appreciate your review with regard to your OLED evo C3 48 inch 4K Smart TV. It's hard for us to hear that you had a negative experience, as we always do our best to provide our customers with the best support possible. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Anthony
Written by a customer while visiting lg.com
Customer Rating
2
Disappointed
on August 7, 2023
Posted by: Wrm 3
2yo 55 inch oled that has developed a green blob in the middle of the screen, very disappointed!!!!!
Response from lg.comBy Ian, LG Social Media, August 9, 2023
Hello! We'd love to take a look at what's going on with your OLED TV, and see what our best course of action is! If you could please reach out with the link below, it'll be our pleasure to help. https://www.lg.com/us/support/contact ^Ian
Written by a customer while visiting lg.com
Customer Rating
1
Terrible TV!
on December 26, 2024
Posted by: RyanSChicago
from Chicago
I have had SO many problems with this TV and completely regret buying it, especially considering the price point. DO NOT BUY IT OR ANY LG TV!
Response from lg.comBy Tony211, LG Social, December 27, 2024
Thanks for sharing your feedback with us! You definitely deserve a TV that keeps your entertainment world running smoothly—after all, the show must go on, right? If you haven’t already, feel free to reach out to us on social media @LGUSSupport with your contact details, and we’d be more than happy to look into this further for you. We're here to help you get back to enjoying your screen time ASAP! ^Anthony
Written by a customer while visiting lg.com
Customer Rating
4
Great picture quality. No instruction manual.
on November 25, 2023
Posted by: RickJ49
from Kingsport, TN
Verified Purchase:Yes
Excellent picture quality. No instruction manual. Have to search using Google to find specific instructions. No MLB Network app available for LG TV. So to watch MLB games, I have to buy a ROKU device. Why?
Written by a customer while visiting lg.com
Posted by: Mcm56
Verified Purchase:Yes
Bought in may 2023 and the tv has had to be serviced twice for separate issues. The first involved the screen being replaced due to horizontal lines across the screen in November 2023. The second issue was that the tv would not come on due to power issues in December 2023
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, January 9, 2024
Hi there. We appreciate you taking the time to post your review. Should you be inclined to, feel free to let us know more about your experience here: http://spr.ly/6422RWuFr. As a continuously innovating company, we'd appreciate your submission! Should you need support, don't hesitate to reach out via PM on Facebook or X at the handle @LGUSSupport. ^Chris
Written by a customer while visiting lg.com