Customer reviews from lg.com
LG - Refurbished Excellent - 65" Class C3 Series OLED evo 4K UHD Smart webOS TV (2023)
Average customer rating
4.7
(1,050 Reviews)
Rating breakdown 1,050 reviews
5 Stars
855
4 Stars
120
3 Stars
31
2 Stars
14
1 Star
30
Customer Reviews for LG - Refurbished Excellent - 65" Class C3 Series OLED evo 4K UHD Smart webOS TV (2023)
Posted by: Leon11
from San Diego
Verified Purchase:Yes
[This review was collected as part of a promotion.] TV has some brilliant features. The different picture modes are great and I love that gaming mode automatically activates when the gaming system is turned on. The picture itself is absolutely top notch. My complaints are relatively minor critiques. I do not find the screen saver feature very useful. It allows you to display artwork or a clock etc, but I would prefer my TV to just be off when I turn it off. This means you have to hit the power button twice to actually power off the TV. The remote is a bit cluttered and could be a bit more minimalist in my opinion. Dedicated buttons for streaming services seem ambitious given how much change we are seeing with those, and a full numeric keypad is a bit archaic. While the TV supposedly is compatible with Google Assistant, the assistant is not built in and even after linking my LG account to my Google home, I have yet to be able to get Google Assistant to control the TV in any useful way. Again, I am overall very satisfied with the product, these are just a few small things that keep it from being truly five stars.
Written by a customer while visiting lg.com
Posted by: pjl1226
Verified Purchase:Yes
[This review was collected as part of a promotion.] Have had the TV for about a month now. A great TV that is unfortunately married to the WORST remote ever. Would give the TV five stars, the remote does not rate a star. The computer mouse-like feature on the remote renders it almost useless, worst idea ever. I nearly returned the TV because of the remote, and had I known that the remote was so utterly aggravating I would have purchased a different brand of TV.
Written by a customer while visiting lg.com
Customer Rating
1
Poor Service,
on July 17, 2024
Posted by: Rita Chavira
I am not happy with Eddie that came out to see my TV. He literally wasn’t even at my house three minutes. He pulled my TV out of the box took a picture and left. It’s been over seven days and I have not yet heard from LG yet I had to actually call you. I will never buy or recommend your product to any of my family or friends. Sleep well.
Response from lg.comBy LG, July 17, 2024
Hi there. Thank you for reaching us. We're so sorry to hear that you've had a disappointing experience with our service. We can imagine how frustrating it must be to wait for over a week without any update or resolution.
As a representative of LG, We want to assure you that we take all complaints seriously and apologize for the poor service you received from Eddie. It's unacceptable that he didn't take the time to properly assess your issue or communicate with you after the visit.
We're going to do everything I can to make it right. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
As a representative of LG, We want to assure you that we take all complaints seriously and apologize for the poor service you received from Eddie. It's unacceptable that he didn't take the time to properly assess your issue or communicate with you after the visit.
We're going to do everything I can to make it right. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Written by a customer while visiting lg.com
Customer Rating
4
Overall we like the TV, just have to get used to !
on July 21, 2024
Posted by: Roy 48
We bought the TV 3 weeks ago. The picture quality is wonderful, but we find that the remote control is kind of hard for my wife and I to operate. We are 75 and 70 years old. The roller in the middle of the remote causes us problems when we push it and it will rolls instead. Maybe we will get on to it over time. Also, first TV I ever bought that didn’t come with an operator’s manual. I guess we’re supposed to download it.
Written by a customer while visiting lg.com
Customer Rating
3
Muddy sound quality
on October 6, 2024
Posted by: InArduaTendit
[This review was collected as part of a promotion.] I would give this tv a higher rating but for the poor sound quality. Voices are muddy, lacking crispness to make them even intelligible at times. The problem seems worse on cable programs such as local news, but slightly better in watching streaming programs. The problem exists even when the "clear voice" setting is selected.
Response from lg.comBy true, LG Digital Care Team, October 9, 2024
Hey there! We appreciate you sharing your experience with us. The sound from your LG TV is mind-blowing; it takes your watching experience to a whole new level of awesomeness, and we want more for you to enjoy it. We recommend checking if the connecting cable is secure and making sure all sound settings in the TV sound menu are set correctly. You can find more information here: http://spr.ly/6420UZ9FG. If these steps do not work, please private message us on social media @LGUSSupport with your contact information. We'll be happy to look into it together! ^Joslyn
Written by a customer while visiting lg.com
Posted by: The Dane
from Alabama
Verified Purchase:Yes
This 83" LG C3 TV was delivered on 29 September 2023. On 5 October 2023 I started to have lines across the entire screen. I have to unplug the TV and wait 5 minutes before plugging the TV back in. Waiting for repair. This is frustrating to say the least.
Response from lg.comBy LG Customer Experience team, LG Digital Care team, November 9, 2023
Hey there! We know how concerning it is to run into problems in your first month of owning your LG TV, and we are committed to making your experience better going forward. We hope our team was able to get this working for you again, but if not, please reach out to us on social media using @LGUSSupport. We hope to hear good news!
Written by a customer while visiting lg.com
Posted by: Not that great
Verified Purchase:Yes
The picture is great but the rest of the package is lacking. The remote control with magic pointer is anything but magic and you can't turn it off. Competitors have remote controls with less buttons with better results. The remote is cumbersome. The LG channels through Pluto are out half the time, it's not a Pluto issue since the Pluto app works fine. Feedback from LG users on the internet indicate this has been a problem since 2021 so obviously it's not a priority for LG to address. The app selection is terrible, competitors have much better selection and continually update. My 2 star rating is generous since my previous competitor's brand TV purchased in 2018 had better features. I have buyers remorse considering the money I spent.
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, November 16, 2023
Hey there! Thank you for taking the time to leave a review. We are continuously updating our products, and your feedback is vital to that process. If you have any other ideas, please let us know here: http://spr.ly/6421u068c. ^Gaby
Written by a customer while visiting lg.com
Posted by: Frankietheyankee
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is the second LG OLED we bought. This one does not work well with the sound bar that we had previously paired with our other LG OLED. Nor does it work well with the universal remote for our cable service. Every time we turn the power back on, we have to reset the sound output to the sound bar rather than the TV speakers. We did not have this much trouble with our previous LG, but based on this experience, we will likely not consider ever buying another LG TV.
Response from lg.comBy LG Customer Experience team, Customer Care, January 9, 2024
Hey there! It seems like your speakers are not working on your TV, which can be quite frustrating. But no worries, we are here to help you out. We would like to investigate the main cause of this issue, whether it's a setting feature or a software glitch. Our goal is to get this fixed for you as soon as possible. To assist you better, please send us a private message with your contact details, model, and serial number. We'll take care of the rest! ^Anthony
Written by a customer while visiting lg.com