Customer reviews from lg.com
LG - Refurbished Excellent - 65" Class C3 Series OLED evo 4K UHD Smart webOS TV (2023)
Average customer rating
4.7
(1,050 Reviews)
Rating breakdown 1,050 reviews
5 Stars
855
4 Stars
120
3 Stars
31
2 Stars
14
1 Star
30
Customer Reviews for LG - Refurbished Excellent - 65" Class C3 Series OLED evo 4K UHD Smart webOS TV (2023)
Customer Rating
5
The Best Keeps Getting Better.
on September 23, 2024
Posted by: Steve1971
[This review was collected as part of a promotion.] From it's sleek beautiful design to it's mind blowing Picture quality my C3 leave's me in awe every time I turn it on. I am coming from the Legendary LG C1 OLED so my new C3 had big shoes to fill and it has done that every step of the way and continues to do so. I cant comment on the sound quality being I have my C3 hooked up to my Yamaha 5.1.2 Surround Sound system but the Picture quality cant be beat. Which is no surprise being that it's an OLED from LG.
Written by a customer while visiting lg.com
Customer Rating
4
Nice TV
on September 25, 2024
Posted by: looneytoon
FPS can be better...picture can be a fuzzy around certain things
Written by a customer while visiting lg.com
Customer Rating
2
Not dependable. Good tv when not broken down….
on December 1, 2024
Posted by: Greg2249
Replaced once. Then the replacement needed repair. Two weeks later finally repaired.
Response from lg.comBy LG Digital Care Team, December 4, 2024
Hey there. It sounds like you’ve been through a lot with your appliance. If there’s anything more we can do to assist or ensure things are running smoothly now, please send us a message on social media @LGUSSupport. We’re here to help! ^ Diego
Written by a customer while visiting lg.com
Customer Rating
1
A short life
on May 14, 2025
Posted by: Sptingfield45
from NJ
Worked great for approximately 14 months, until it died (no power).
Amazing it waited until the 0ne year warranty expired.
Amazing it waited until the 0ne year warranty expired.
Response from lg.comBy LG Digital Care Team, May 14, 2025
Hey there! Thanks for sharing your LG OLED TV experience with us. Ensuring our displays are built with innovation and longevity in mind is crucial, so your feedback is very appreciated. If your LG TV is no longer receiving power, we recommend checking out our guide at https://www.lg.com/us/support/help-library/lg-tv-why-does-my-tv-have-no-power--1441914332865 to get started. If you still need help, connect with us on social media @LGUSSupport with your contact info. We'd love to help out more! *Joseph
Written by a customer while visiting lg.com
Posted by: Michelle from Vermont
Verified Purchase:Yes
I bought this TV on November 13, 2023 and it was delivered two days later on November 15. We loved the picture, the sound, the quality in general. But it took two months and four visits from The Geek Squad to make it work right. The TV kept turning itself on spontaneously, sometimes in the middle of the night. After trying very hard to figure out the issue (including changing out the entire main board), the Geek Squad concluded the problem may have been the "magic remote." It is complicated to use (who makes a remote without a pause button that is easily accessible???) and not intuitive. If this could be made more user friendly, it would enhance the TV. Note: We did have another remote (cable), a sound bar and headphones also plugged in, so some of these devices may have complicated the electronic set-up. Still, we've never had such difficulty with a TV set up before.
Written by a customer while visiting lg.com
Customer Rating
4
LG OLED 4K 65” TV. Excellent picture but poor doc.
on December 25, 2023
Posted by: Mikus01
from Cincinnati, Ohio
Verified Purchase:Yes
Excellent picture, horrible documentation. I’m happy with the set’s performance, but there is no manual included, just a very brief overview of the setup. I wasted hours online looking at how-to videos on the LG site plus third-party YouTube content for an explanation how to use anything other than the most basic functions. For example I have no clear idea if I need the included IR Blaster accessory or how it works.
What users need is a full-size comprehensive manual with pictures explaining every control and feature and how to use them. A pictorial menu tree would be helpful as well. Another gripe is with the remote control Volume and Channel switches that are the same color as the case making them extremely hard to find in a darkened room.
I would recommend this TV for the excellent picture quality plus the smart connectivity features, but plan to spend hours trying to master all of the settings.
Written by a customer while visiting lg.com
Customer Rating
1
Green line
on July 9, 2023
Posted by: Thevonroenns
from Kentucky
Just bought it 3 days ago and already has a green line going through it. Have only watched it for a few hours total.
Response from lg.comBy Tanisha, social/LG, July 10, 2023
You shouldn’t have had this experience with us. It’s disappointing and upsetting news, but we're thankful that we had the chance to change circumstances for the better. Thank you for your trust, and your willingness to share your experience with us. We would like to share with you a link that has a few troubleshooting steps that may resolve this issue https://tinyurl.com/4y6db37t. Should these steps not correct the issue, we ask that you contact us directly at our Customer Support Line 800-243-0000. ~Tanisha
Written by a customer while visiting lg.com
Customer Rating
1
LG never again
on November 10, 2024
Posted by: ShanehatesLG
The main board failed after 13 months conveniently one month after the factory warranty
Response from lg.comBy true, LG Digital Care Team, November 14, 2024
Hey there Shane! Let's help get your TV up and running again so you can enjoy it for a long time. Please send us a private message on social media at @LGUSSupport with your contact details, model number, and the part number of your TV main board (EBU67335801), and we'll be ready to help! *Josh
Written by a customer while visiting lg.com