Customer reviews from tripplite.com
Tripp Lite - 8-AC Outlet and Telco/LAN/Coax 1300-VA/720-Watt Line-Interactive SmartPro UPS Tower 650 Joules AVR - Black
Average customer rating
4.5
(48 Reviews)
Rating breakdown 48 reviews
5 Stars
30
4 Stars
12
3 Stars
4
2 Stars
2
1 Star
0
93%of customers recommend this product.
(
43 out of
46)
Customer Reviews for Tripp Lite - 8-AC Outlet and Telco/LAN/Coax 1300-VA/720-Watt Line-Interactive SmartPro UPS Tower 650 Joules AVR - Black
Customer Rating
2
UPS Shutdowns System Unexpectedly
on November 18, 2015
Posted by: swann2001
from Northeast
I have been having problems with my UPS almost from day one and it relates to my computer shutting down unexpectedly at different times. The computer may run fine for a day or two or it may only be a couple hours before the screen goes black and the computer acts like it is trying to restart but never does. The lights flash for a second and then stops and does this continuously until I pull the plug from the power supply in the back of the computer. I have contacted Tripplite many times about this but they have never responded. Has anyone else had a similar issue that was resolved. A couple times the UPS did it's work with a few second of power interruption for which I was happy. But not happy with my system shutting down without warning, it just goes black and after unplugging the power supply for about 15 to 30 minutes it comes back on. In fact it just happened before writing this. I would recommend this UPS if it wasn't for this problem, but I would maybe go for the higher end model if money wasn't an object. I thought this would work for me as I only occasionally need it, usually during a storm where power interruption happens but only for a few seconds, but without a UPS those seconds can wreck havoc.
Pros: Quiet Operation
Cons: Hard To Set Up, Unreliable Performance
No, I would not recommend this to a friend.
Response from tripplite.comBy TrippLitePWR, TrippLitePWR, September 11, 2018
Thank you for reaching out. We are sorry to hear you are not satisfied with your product. Please contact our tech support team to best address your concerns. Tech Support: 773.869.1234, techsupport@tripplite.com
Written by a customer while visiting tripplite.com
Customer Rating
5
Unexpected Shutdowns
on November 18, 2015
Posted by: swann2001
from Northeast
I had previously not given this product a bad review because I was experiencing intermittent shutdowns due to the UPS logic circuits. I have talked with Tech Support since then and they have accurately diagnosed the problem and have taken care of it. Thanks to Jose from Tripplite Tech Support the problem has been taken resolved, professionally and quickly. I think his supervisor should put a little something extra into his Christmas stocking this year. Because of the way my issue was handled and how quickly I was able to talk to someone in Tech Support I have changed my review to would recommend to a friend.
Pros: Good Power Output, Long Battery Life, Quiet Operation
I would recommend this to a friend!
Written by a customer while visiting tripplite.com
Posted by: Nick
from Ohio
Verified Purchase:Yes
During the first 48 hours, there is an electronic smell that is really bad. It almost got returned. So far, haven't had any other issues with the unit. And the smell is dissipating.
Written by a customer while visiting tripplite.com
Posted by: Bill AWS
from harpers Ferry, WV
Verified Purchase:Yes
The UPS is an excellent product and well build. It's also quite heavy weight wise. The PowerAlert software and PowerAlert Console are buggy and unreliable. Works at times and not at others - failing to find the UPS and falling back to a default IP address rather than a USB connection. Uninstall and re-installl software worked once. But now I can't even uninstall it. TrippLite needs to get their arms around the software issues. While the UIPS is great, I'd not give a favorable review to the PowerAlert software.
I would recommend this to a friend!
Written by a customer while visiting tripplite.com
Customer Rating
5
I am happy that I ordered this unit!!
on February 25, 2015
Posted by: Good Old John
from Undisclosed
I have been a Tripp-Lite user for many years, and have been entirely satisfied with my battery backup devices. I appreciate the power display screens, especially my new one with the load meter. No worries! John.
I would recommend this to a friend!
Written by a customer while visiting tripplite.com
Customer Rating
5
Then and Now - Yes
on February 12, 2015
Posted by: Kingwood Realtor
from Undisclosed
When I was a Data Account Executive with AT&T I highly recommended my clients to utilize Tripp-Lite for backup requirements. I continue to recommend Tripp-Lite as a Realtor. I sell homes to medium to high end clients and they all have expensive equipent that needs protecting. I use the 1300VA to protect my in-home server, NAS, router and cable modem. I cannnot afford problems with my Internet service since it supplies all my data and voice services. I highly recommend this product and all Tripp-Lite equipment. Great products!
I would recommend this to a friend!
Written by a customer while visiting tripplite.com
Customer Rating
5
Tripp-Lite is reliable
on February 12, 2015
Posted by: Shecanaiah
from Undisclosed
We frequently have electrical brownouts in our area, so I purchased this product four months ago to use as a battery backup for my wood pellet stove. It has done the job successfully several times. I would recommend it as a reliable backup for any electronic equipment.
I would recommend this to a friend!
Written by a customer while visiting tripplite.com
Customer Rating
4
Good, but some maddening limitations
on January 29, 2015
Posted by: Dan
from Undisclosed
Well constructed product, solidly put together, seems to be designed to be serviceable (i.e. battery replacement instructions included in the manual), worked right out of the box and does the job. After finding the correct software on the website and downloading it (what's so hard about including it on a DVD?), I wasted a little bit of time trying to get it to install but eventually gave up trying to get it to work with its own background service -I just didn't need the features badly enough, and I was fairly sure that the feature I needed (see below) wasn't included. It has a fan - I've never used a UPS that has a fan before. That's fine. But the fan is relatively loud, and runs not only when the unit is on battery, but also when it is in buck/boost mode. My household voltage tends to be on the high side, and fluctuates right around the voltage at which the 'buck' mode is triggered. So at times this UPS will cycle in and out of buck mode several times an hour, and there doesn't seem to be any way to adjust the set point for the voltage (or % deviation) at which it begins to buck voltage down to nominal. Overall, so far I'm happy with this UPS!
I would recommend this to a friend!
Written by a customer while visiting tripplite.com