Customer reviews from tripplite.com
Eaton Tripp Lite Series SmartPro LCD 120V 1300VA 720W Line-Interactive UPS, AVR, Tower, LCD, USB, 8 Outlets - Tower - Unknown
Average customer rating
4.5
(48 Reviews)
Rating breakdown 48 reviews
5 Stars
30
4 Stars
12
3 Stars
4
2 Stars
2
1 Star
0
93%of customers recommend this product.
(
43 out of
46)
Customer Reviews for Eaton Tripp Lite Series SmartPro LCD 120V 1300VA 720W Line-Interactive UPS, AVR, Tower, LCD, USB, 8 Outlets - Tower - Unknown
Customer Rating
5
So far so good.
on September 23, 2013
Posted by: yayay
from Undisclosed
Verified Purchase:No
Just got the unit. Very simple to setup. Display is clear and easy to understand. We'll see how it holds up if there is ever a surge or power outage.
I would recommend this to a friend!
Written by a customer while visiting tripplite.com
Customer Rating
5
I am happy that I ordered this unit!!
on February 25, 2015
Posted by: Good Old John
from Undisclosed
Verified Purchase:No
I have been a Tripp-Lite user for many years, and have been entirely satisfied with my battery backup devices. I appreciate the power display screens, especially my new one with the load meter. No worries! John.
I would recommend this to a friend!
Written by a customer while visiting tripplite.com
Posted by: Bill AWS
from harpers Ferry, WV
Verified Purchase:Yes
The UPS is an excellent product and well build. It's also quite heavy weight wise. The PowerAlert software and PowerAlert Console are buggy and unreliable. Works at times and not at others - failing to find the UPS and falling back to a default IP address rather than a USB connection. Uninstall and re-installl software worked once. But now I can't even uninstall it. TrippLite needs to get their arms around the software issues. While the UIPS is great, I'd not give a favorable review to the PowerAlert software.
I would recommend this to a friend!
Written by a customer while visiting tripplite.com
Posted by: Nick
from Ohio
Verified Purchase:Yes
During the first 48 hours, there is an electronic smell that is really bad. It almost got returned. So far, haven't had any other issues with the unit. And the smell is dissipating.
Written by a customer while visiting tripplite.com
Customer Rating
2
UPS Shutdowns System Unexpectedly
on November 18, 2015
Posted by: swann2001
from Northeast
Verified Purchase:No
I have been having problems with my UPS almost from day one and it relates to my computer shutting down unexpectedly at different times. The computer may run fine for a day or two or it may only be a couple hours before the screen goes black and the computer acts like it is trying to restart but never does. The lights flash for a second and then stops and does this continuously until I pull the plug from the power supply in the back of the computer. I have contacted Tripplite many times about this but they have never responded. Has anyone else had a similar issue that was resolved. A couple times the UPS did it's work with a few second of power interruption for which I was happy. But not happy with my system shutting down without warning, it just goes black and after unplugging the power supply for about 15 to 30 minutes it comes back on. In fact it just happened before writing this. I would recommend this UPS if it wasn't for this problem, but I would maybe go for the higher end model if money wasn't an object. I thought this would work for me as I only occasionally need it, usually during a storm where power interruption happens but only for a few seconds, but without a UPS those seconds can wreck havoc.
Pros: Quiet Operation
Cons: Hard To Set Up, Unreliable Performance
No, I would not recommend this to a friend.
Response from tripplite.comBy TrippLitePWR, TrippLitePWR, September 11, 2018
Thank you for reaching out. We are sorry to hear you are not satisfied with your product. Please contact our tech support team to best address your concerns. Tech Support: 773.869.1234, techsupport@tripplite.com
Written by a customer while visiting tripplite.com
Customer Rating
5
Unexpected Shutdowns
on November 18, 2015
Posted by: swann2001
from Northeast
Verified Purchase:No
I had previously not given this product a bad review because I was experiencing intermittent shutdowns due to the UPS logic circuits. I have talked with Tech Support since then and they have accurately diagnosed the problem and have taken care of it. Thanks to Jose from Tripplite Tech Support the problem has been taken resolved, professionally and quickly. I think his supervisor should put a little something extra into his Christmas stocking this year. Because of the way my issue was handled and how quickly I was able to talk to someone in Tech Support I have changed my review to would recommend to a friend.
Pros: Good Power Output, Long Battery Life, Quiet Operation
I would recommend this to a friend!
Written by a customer while visiting tripplite.com
Customer Rating
5
Peace of Mind
on December 3, 2015
Posted by: Tuneman61
from Green Bay, WI
I purchased this product to protect my office computers in the event of a power outage. Thankfully I have not had an power issues, however if I did I have complete Peace of Mind that my Tripp-Lite will work without any issues. It was very easy to setup and is so quite that you never even are aware that it is running and keeping my technology and work safe!
I would recommend this to a friend!
Written by a customer while visiting tripplite.com
Customer Rating
5
I would buy this line of products over others offered.
on December 3, 2015
Posted by: Igor
from Florida
Excellent product. Never had a problem with Tripp-Lite products. I bought this over several other choices that I saw that were cheaper but were considered inferior to this particular device.
I would recommend this to a friend!
Written by a customer while visiting tripplite.com