Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 Ultra 256GB (Unlocked) - Lavender
Average customer rating
4.1
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
12
4 Stars
3
3 Stars
0
2 Stars
1
1 Star
3
75%of customers recommend this product.
(
9 out of
12)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 Ultra 256GB (Unlocked) - Lavender
Customer Rating
1
Ripoff S23 Ultra 256Gb with 8GB ram
on May 25, 2023
Posted by: TheGuyWhoGotRipOff
from Arlington, TX
Expertise:Intermediate
Nothing on this specs tells that S23 Ultra 256GB model only comes with 8GB of ram instead of 12GB. What a ripoff. Returning it. For this price it should’ve come with 12GB hence the name Ultra. The heck it has the same ram as regular s23 and s23+.
Features
5
Performance
3
Design
5
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 26, 2023
Hey there, we appreciate you taking time to share your feedback with us on your Samsung Galaxy S23 Ultra. We understand how important feeling like you are fully understanding what you are spending your money on is to you. If you have any doubts or questions about the devices we have available on our website, the Samsung Support Team is a great resource to help answer your questions. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Biggest disappointment especially for the cost
on May 25, 2023
Posted by: Jmiller0378
from Phoenix, az
Expertise:Intermediate
I absolutely hate this phone. The pen is cool but not worth the rest of the headaches. I will never go with Samsung again. And the past 7 years that is alli bought but never had so many glitches and horrible experiences. Talk to text to text worst and and it freezes up a lot. And the battery life is not as expected. I've had this phone 1.5 months and it sucks except for the pen. I wish I could replace it somehow but now I'm locked in this contract with it. Boohoo samsung got one on us thus year.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 30, 2023
Hello Jmiller0378, we appreciate you taking time to share your thoughts with us about your Samsung Galaxy S23 Ultra. We would be more than happy to help you adjust the settings of your device to align with your needs and help resolve the difficulties you mentioned. With regards to the freezing and glitches you mentioned you can adjust the refresh rate of your device. In your settings app under display you can change from standard to adaptive refresh rate that should help you with a smoother and faster experience. With your Bixby we have included a link below to assist you in troubleshooting and resetting this feature to help with talk to text. The battery life of this device is adaptive and over a short period of time will learn your usage habits and make adjustments to the consumption to maximize the life. If this isn't the case for you, we have also included links to the Samsung Support Team and warranty information for your device. We appreciate you being a Samsung customer and are here to help at your convenience. -Elizabeth
Refresh Rate
https://www.samsung.com/us/support/answer/ANS00086005/
Reset Bixby
https://www.samsung.com/us/support/troubleshooting/TSG01001306/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Refresh Rate
https://www.samsung.com/us/support/answer/ANS00086005/
Reset Bixby
https://www.samsung.com/us/support/troubleshooting/TSG01001306/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
1
Great price for a bad product
on May 24, 2023
Posted by: Truthfulcustomer
from Europe
Expertise:Intermediate
As you could've already noticed I'm pretty sarcastic now this phone is very expensive and very bad as well.
Overheats from simple apps.
Short battery life.
Very painful design like what moron thought having sharp corners jam into your soft hand palms was a good idea.
Cheap materials, the material quality is third world rate as it scratches from minor impacts unlike older better made phones.
The software is absolute garbage to the point where turning off certain settings doesn't even work.
Constant wi-fi connection issues.
Short battery life.
Very painful design like what moron thought having sharp corners jam into your soft hand palms was a good idea.
Cheap materials, the material quality is third world rate as it scratches from minor impacts unlike older better made phones.
The software is absolute garbage to the point where turning off certain settings doesn't even work.
Constant wi-fi connection issues.
Pros
Great sound.
Wide screen.
Good cameras.
Great sound.
Wide screen.
Good cameras.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 25, 2023
Hello Truthfulcustomer, we appreciate you taking time out of your day to share your feedback on your Samsung Galaxy S23 Ultra. We completely understand wanting to have a device function as intended and how disrupting to your life it can be when it doesn't. We would be more than happy to assist you with the difficulties you mentioned. We will start with the battery life, with this device the battery is adaptive, and over time will learn you usage habits and make adjustments to the consumption to improve over a short period of time. We do recommend putting a case on your device for additional protection and we have ones available that are more rounded on the corners that will help with the durability and the sharpness you mentioned. For the wi-fi we have included an article to a link below that will help you troubleshoot the connectivity of your device. Without knowing what the software difficulties are and what settings you have attempted to turn off to no avail, we have also included links to the Samsung Support Team and full product manuals to help you discover what options are available to best align to your needs. We appreciate you being a Samsung customer. -Elizabeth
Wi-Fi Connection
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Wi-Fi Connection
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love Samsung Galaxy S22 Ultra
on March 11, 2023
Posted by: Frankie
from Eastport Maine
Expertise:Intermediate
I use to buy just Motorola phones until my spouse was given a Galaxy A02s and I had to set it up for him and I fell in love with Samsung Galaxy phones and I traded my Moto E for the Samsung Galaxy S22 Ultra and now I will buy Samsung products
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent phone I'm having it most excited
on March 24, 2023
Posted by: Deb6972
from Scottsville ky
Expertise:Beginner
Awesome phone! Truly loaded with him performance technology
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
GREAT
on March 26, 2023
Posted by: suanough
Love this phone!!! Love this phone!!! Love this phone!!!
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone love the camera
on May 1, 2023
Posted by: Denny
I have the S22 ultra and having some problems. I love the phone just decided to upgrade. I will have to turn in all my beer cNs to afford the upgrade. Love all sMung products.
Written by a customer while visiting Samsung US
Customer Rating
5
Good life
on May 2, 2023
Posted by: Aiperish
I bought this week and I am so happy.I love this phone. I do that I need all.
Written by a customer while visiting Samsung US