Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Average customer rating
4.5 out of 5
4.5
(4,662 Reviews)
Open Ratings Snapshot
Rating breakdown 4,662 reviews
5 Stars
3,330
4 Stars
791
3 Stars
269
2 Stars
130
1 Star
142
81%of customers recommend this product. 
(
1,057 out of 1,300
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Customer Rating
4 out of 5
4
Battery life
on August 6, 2024
Posted by: Stephanie
from California
Expertise:Intermediate
Verified Purchase:Yes
Great watch but the battery only lasts one day and then you need to charge it.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Watch=The Best
on September 25, 2024
Posted by: Spider3210
from Warrensburg Missouri
Expertise:Intermediate
At first I thought connecting the watch 7 44mm to Bluetooth would save battery life well turns out simply turning mobile networks to auto and battery saving mode makes the watch last about 2 days and 21 hours. Love the ECG Reading for my PVC heart murmur that I can snapshot to my doctor. Awesome sleep tracking for someone who has insomnia.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
The only thing missing
on October 14, 2024
Posted by: DRS1
from 85138
Expertise:Intermediate
Verified Purchase:Yes
The only thing missing is Blood Pressure. Otherwise very intuitive.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung watch 7
on October 9, 2025
Posted by: Crista
from Camden ar
Expertise:Intermediate
Verified Purchase:Yes
Loving this watch and the fit. Thankfully i can wear it and it doesn't break my skin our
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Galaxy Watch7 battery problem
on August 3, 2024
Posted by: PaulR
Verified Purchase:Yes
Initially the battery lasted more than 48 hours, but a week later a full charge is lasting less than 20 hours. Wish I hadn't traded in my Watch4.
Response from Samsung USBy R&R Team, August 3, 2024
Your outreach is greatly appreciated, Paul. We always love hearing from our valued customers about their experiences. We see that you're reaching out to let us know about the new Watch7. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Check out the link attached for options to help optimize your battery life. If this continues, reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
The battery is killing me
on August 5, 2024
Posted by: Danielle
from Des moines iowa
Expertise:Expert
Verified Purchase:Yes
I love everything about this watch, the look the upgrades, but dang this watch dies in a full charge in less than 7 hrs and ive had multiple galaxy watches and never had one that dies in less than a day.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
2 out of 5
2
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy R&R Team, August 6, 2024
Thanks for the outreach, Danielle. We appreciate our loyal customers, and we always look forward to hearing what they have to say. It appears that you are reaching out to let us know about your experience with the Galaxy Watch7. With the new Watch7 and Ultra, you can earn badges for hitting personal records or trying new exercises, motivating you to stay committed and keep moving forward on your fitness journey. If your watch battery is dying faster than usual, check out the link attached that provides options to optimize your battery power. If this continues, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Battery life is terrible
on September 4, 2024
Posted by: Smil3y
from North Carolina
Expertise:Expert
I bought this to upgrade from my titanium watch and the biggest mistake I made. My original watch lasted 2 or 3 days without charge. This watch doesn't last a whole day without charging unless it's in power saving mode. I'm usually satisfied with samsung products but this product is an epic fail battery wise. Do not upgrade or get. Wish I never traded in my perfectly fine titanium watch. Advise upgrading isn't always better. And samsung yall should be embarrassed to even sell this watch and be a representation of Samsung product. And sad part I haven't had the watch a month smh.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
1 out of 5
1
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 4, 2024
We appreciate the outreach! Our goal is to make sure each customer gets the best experience possible out of our devices. We noticed your review of the Watch7. The Galaxy Watch Ultra and Watch7 are designed with state-of-the-art sleep tracking features that meticulously monitor various sleep stages, including REM, light, and deep sleep, as you rest through the night. These intelligent timepieces utilize a combination of advanced motion sensors and precise heart rate monitoring to gather comprehensive data about your sleep patterns and overall sleep quality. We acknowledge your concerns about the watch's battery life. We recommend making sure that your watch is actively running the latest software update available. If this persists after doing so, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (optimize battery)
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Great Features. Battery Life Makes it Useless
on July 30, 2024
Posted by: NoTimeforTea
from Philadelphia
Expertise:Intermediate
Battery life is terrible. Started with a 100% charge at 9 pm, it's below 50% at 7 am. It's more of a virtual pet you have to keep feeding than a watch. Unless something changes via software, this product is unusable. It's too bad, because the apps and features are awesome. But when I have to keep taking it off to keep it charged for even 10 hours, it stops being usable.
Features
5 out of 5
5
Performance
1 out of 5
1
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy R&R Team, July 31, 2024
We appreciate you sharing your thoughts with us. We're delighted that you are loving the features on your Watch7. With features like sleep score and our implementation of AI, what is there not to like? Your feedback is valuable to us as we are continually striving to make improvements. Please consider visiting the provided link to enhance the battery life of your watch. If what you are experiencing with your battery persists, feel free to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
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