Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Average customer rating
4.5
(4,664 Reviews)
Rating breakdown 4,664 reviews
5 Stars
3,332
4 Stars
791
3 Stars
269
2 Stars
130
1 Star
142
81%of customers recommend this product.
(
1,059 out of
1,302)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Customer Rating
4
Great watch, a few minor hiccups that resolved.
on November 19, 2024
Posted by: JenG
from Dublin, Ohio
Expertise:Intermediate
I bought this a few weeks ago and while I have experienced 2 weird results, the majority of the results from this watch are amazing!!
1. I charged to only 98% one day and was woken in middle of night to turn on power saving because watch was at 5%. This has only happened once. Normally I only charge while showering after workout and have no problem getting well over 24 hours out of the battery.
2. During a workout I think I had the watch too tight and while walking where hr should be atleast 120, registered at 107 and going down. Stopped workout, dried watch and put on a little looser, and it's worked right ever since.
1. I charged to only 98% one day and was woken in middle of night to turn on power saving because watch was at 5%. This has only happened once. Normally I only charge while showering after workout and have no problem getting well over 24 hours out of the battery.
2. During a workout I think I had the watch too tight and while walking where hr should be atleast 120, registered at 107 and going down. Stopped workout, dried watch and put on a little looser, and it's worked right ever since.
These items are why 4 instead of 5. When it works correctly (99% of time) this watch is GREAT!! I love the energy score and work daily to try and bring it up! There are too many features to mention. I am trying to talk my mom into one, but she likes the more feminine, dainty watches.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: William
Verified Purchase:Yes
The trade-in value for my watch 5 was incredible. This watch only lacks the wireless charging, it has everything else!
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Seth B
from Clifton Park NY
Expertise:Intermediate
Verified Purchase:Yes
It's ok. Looks great, feels good on the wrist. Battery life is abysmal and not improving over time, it's actually getting worse.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
2
Response from Samsung USBy Social Commerce, November 20, 2024
We appreciate you taking the time to reach out to us, Seth. Your feedback is greatly appreciated. Understand your body like never before with the Galaxy Watch7. Our most advanced health sensor accurately tracks your heart rate, sleep patterns, and more. You can easily switch from checking the weather to monitoring your workouts. Plus, the Watch7 optimizes battery life for long-lasting power, ensuring it keeps pace with your busy lifestyle. There are several reasons your Galaxy Watch may be experiencing battery drain or reduced battery life, such as certain apps consuming more power. To improve performance, ensure your software and apps are updated, as bugs in apps can lead to excessive battery usage. If your watch is paired with a Samsung phone, you can use the Samsung Members app to perform a diagnostic on your watch's battery. If it passes the test, you can be confident that the battery is in good condition. Check out the link attached for additional options to optimize your watch's battery life. If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: vhaskar
Verified Purchase:Yes
Not that good compared to Samsung classic 6 watch, the feeling of watch has gone
I would recommend this to a friend!
Features
4
Response from Samsung USBy Social Commerce, November 20, 2024
Thank you for sharing your thoughts on the Galaxy Watch7, Vhaskar. While both the Galaxy Watch6 and Galaxy Watch7 offer exceptional features, there are several enhancements that make upgrading to the Galaxy Watch7 worthwhile. The Galaxy Watch7 introduces improved durability with a stronger Sapphire Crystal Glass display, ensuring better resistance to scratches and daily wear. Additionally, the Watch7 includes advanced body composition insights to provide more detailed health tracking, and the redesigned Samsung BioActive Sensor enhances accuracy for heart rate and SpO2 monitoring. On top of that, the Galaxy Watch7’s performance optimization is powered by the latest software and hardware upgrades such as the 3nm processor, offering smoother app experiences and longer-lasting battery life compared to its predecessor. Thanks once again for sharing your feedback with us. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Rich
from Apex, NC
Expertise:Expert
Verified Purchase:Yes
Great quality, awesome performance and great fit. Definitely recommend
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Hung N
from Texas
Expertise:Expert
Verified Purchase:Yes
Love this new watch. Huge upgrade from my Watch4. Especially love the trade-in program. I get a discount on a new watch instead of paying full price and my old one won't sit in a drawer forever.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: ROGER NOVELO
from Portland, Oregon
Expertise:Intermediate
Verified Purchase:Yes
Very fast, good materials, durable i like the interfaces between watch and phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Newcomer
Expertise:Intermediate
Verified Purchase:Yes
This watch is my first smartwatch so I have nothing to compare it to. But as a newcomer to this technology, I find there is a learning curve to getting familiar with it. You definitely need to be familiar with the health rated topics to use the features and how to understand the info the watch gives you. That isn't even touching on the understanding of how the watch and cell phone interact with one another. There is a lot going on all at the same time. Thank God for YouTube tutorial videos. This is not the product for someone who is not tech savy. All that being said it is a powerful peice of tech on the wrist. The other factor to take into account is the battery life. If you read up on this watch you must be aware that you're going to need to charge this up daily to get the full use of the watch. Other than it being very complex and needing to charge it daily, I am enjoying my Watch 7.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
2
Written by a customer while visiting Samsung US