Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Average customer rating
4.5 out of 5
4.5
(4,663 Reviews)
Open Ratings Snapshot
Rating breakdown 4,663 reviews
5 Stars
3,331
4 Stars
791
3 Stars
269
2 Stars
130
1 Star
142
81%of customers recommend this product. 
(
1,058 out of 1,301
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm BT - Cream - (2024)
Customer Rating
3 out of 5
3
Galaxy 6 watch
on September 16, 2024
Posted by: Anonymous
from Smithville,TN
Verified Purchase:Yes
Nice watch, but could be better. More options would improve for sure..
I would recommend this to a friend!
Features
3 out of 5
3
Performance
4 out of 5
4
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, September 26, 2024
Hey Joshua, it's fantastic to hear from you! Your feedback on the Galaxy Watch7 is invaluable to us. The Galaxy Watch7 is your perfect companion from your morning walk to your evening yoga class, providing you with a deeper understanding of your body. Thanks to Heart Rate Tracking and Galaxy AI, you'll get precise readings by filtering out physical movements during your workout. Your watch collects insights, which are then analyzed on your phone. Whether you're in a morning yoga class or an evening jog, you can stay connected with friends and loved ones while staying active. With Suggested Replies, Galaxy AI analyzes your text conversations and offers simple suggestions for quick and easy replies, freeing you up to focus on the moment instead of typing out a response. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Best new watch.
on September 16, 2024
Posted by: JonM
Expertise:Intermediate
Verified Purchase:Yes
Much better than the watch 4 classic, worth the new watch 7. Still wish if had blood pressure in the usa.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Wait till the next version
on September 16, 2024
Posted by: HWNALHA
from Las vegas
Expertise:Intermediate
The watch itself is fine however battery life isn't great, in addition I wish I had kept my previous watch as this new galaxy 7 is not compatible with the facer app for watch faces. The faces currently available are bland and boring. I have regrets due to those 2 items and I think samsung missed the mark here.... wait for a better watch or keep your current one.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, September 26, 2024
Thanks for reaching out! Our goal is to make sure each customer is having the best experience possible with their devices. It looks like you reached out regarding the Galaxy Watch7. We've taken careful note of your concerns regarding the battery life and the compatibility of the app you use for watch faces. Our recommendation is to get in touch with the application's developer to inquire about any updates that might be compatible with your watch. As for the battery, the first thing to do is ensure that your watch is running the latest software update. Software updates are like essential maintenance for your device, similar to oil changes and tune-ups for a car. They not only keep things running smoothly but also enhance the user interface, boost security, and eliminate minor bugs. You can explore additional options to optimize your watch's battery life by checking out the link provided. Should the situation persist, please don't hesitate to reach out to Samsung Support, and we'll be more than happy to provide further assistance. - Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great watch
on September 16, 2024
Posted by: Derrick
from Worthington, mn
Expertise:Expert
Great watch so helpful on tracking exercise and getting phone info without needing to get phone out of backpack
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Galaxy watch 7
on September 16, 2024
Posted by: Rita
Expertise:Intermediate
Verified Purchase:Yes
I like, but is keeps disconnecting from ph. and don't show when is phone calling
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I really liked the color
on September 16, 2024
Posted by: Carol ledesma
from Queens
Expertise:Expert
Verified Purchase:Yes
I loveI, is very fluid, If you come from watch4, you will notice a big difference
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Galaxy 7
on September 17, 2024
Posted by: Brooke
Expertise:Intermediate
I love the watch and the brand, however I previously owned the galaxy 3. The 3 sensor seemed to work better for me than My 7. I miss the dial but i like that this one seems to get less dirty. I like that the 7 GPS is much smarter than my 3. But it randomly decides that I've stopped my workouts and then I have to stop doing whatever it is to tell it that I still am this needs to be updated.
It's functional for my everyday life. Occasionally it decides to not receive some messages but recieves others. I even upgraded my phone to see if Maybe I was having compatability issues, it was not the case.
Features
4 out of 5
4
Performance
2 out of 5
2
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, September 30, 2024
Thanks for the outreach, Brooke! We always love hearing from our valued customers. We see that you reached out to voice your feedback on the Galaxy Watch7. Get ready to push your limits on your next run or bike ride with the tracking feature powered by Galaxy AI, comparing your current performance to your last. Plus, take your swimming to the next level with stroke analysis and SWOLF score. It's good to see that your GPS has been functioning better than your past device. We see that you may be having some challenges with your watch thinking that you've stopped working out. You can record and check your activity through your Galaxy Watch and smartphone. Tap the exercise widget on your watch or start an exercise from the exercise tracker on your smartphone and get moving. Even if you forget to start recording exercises for walking, running, and biking, your smartphone automatically records your activity from 10 minutes on. If the watch detects that you are not moving, then it will automatically end any active workouts. You may want to toggle the auto-pause setting off. Go to Samsung Health > Run/Bicycle/Walk Tracker to enter. Then tap the more icon and finally tap “Auto Pause Settings”. Select whether to activate the function for each item. If this does not help resolve what you are experiencing, please reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Poor Battery Life Eclipses Cool Tech
on September 17, 2024
Posted by: JayBurn
from San Diego, CA
Expertise:Expert
Battery life is atrocious. It's not uncommon to have to charge more than once per day. This is while only using the fitness tracking and minimal text message reading. I can't even imagine how fast the battery would drain if I regularly used the other cool tech.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 19, 2024
Thank you for your feedback on the Galaxy Watch7, Jay. We are delighted that you have taken the time to share your thoughts with us. The Galaxy Watch7 is designed to help you get the most out of your workouts with its improved Heart Rate Tracking feature. This advanced technology utilizes Galaxy AI to filter out your body’s movements, providing a more accurate reading of your heart rate during physical activity. The Galaxy Watch7 collects valuable insights during your workouts, which are then seamlessly transferred to your smartphone for in-depth analysis. This allows you to gain a better understanding of your fitness progress and make informed decisions about your training regimen. The combination of precise heart rate tracking and insightful data analysis empowers you to optimize your workouts and achieve your fitness goals more effectively. We hate to see that you've had to cut back on utilizing some of the features just to have a decent battery life. If this is still your experience, we recommend making sure that your watch is up to date with the latest software updates available. Also, be sure to check out the link provided for additional options that should help optimize your watch's battery life. If this continues, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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Written by a customer while visiting Samsung US
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