Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 1TB (Unlocked) - Silver Shadow
Average customer rating
4.7
(5,235 Reviews)
Rating breakdown 5,235 reviews
5 Stars
4,056
4 Stars
876
3 Stars
192
2 Stars
52
1 Star
59
91%of customers recommend this product.
(
1,001 out of
1,098)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 1TB (Unlocked) - Silver Shadow
Posted by: Shadetree
from Arkansas
Expertise:Expert
Verified Purchase:Yes
Love it...take time to get used to it.............
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Rahul
Verified Purchase:Yes
I have been a fold user for the last 4 years and this is my third Fold Device. The device is a massive upgrade in an already epic line of devices
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Augusta ga
Expertise:Expert
Verified Purchase:Yes
Like it all but want it to be wider like pixel pro.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R Team, January 18, 2025
Thank you for your feedback on the Galaxy Z Fold6, Santhosh. We're thrilled to see that you are happy with your phone but have some concerns about the width. We understand the importance of a seamless experience, and we designed the Galaxy Z Fold6 with a larger 7.6-inch Main Screen that enhances your productivity and enjoyment while multitasking. The improved durability and stunning display are crafted to provide a premium, impactful experience whether working, gaming, or enjoying your favorite shows or movies. Once again, we appreciate your feedback. If you have any further questions or concerns, plesae do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
A Crowed (and Personal) Favevorite
on October 24, 2024
Posted by: SSU1029
[This review was collected as part of a promotion.] The unique character of phones in the 90s and 2000s was missed in the mainstream during the 2010s, leading me to a search for a phone with character. After comparing and examining foldable phones in person, I chose this for its compact size when closed and narrow screen for one-handed typing. As a bonus I love the amazement and intrigue it evokes when I casually open my phone and walk people through the tablet like experience, showing them some of the Galaxy AI features and other multi-screen running capabilities. I like opening the phone because for me it sometimes feels like a whole new phone is in my hands like I have 2 in 1. Despite my concerns about the fold screen crease, weight, and size, the phone's benefits outweighed these drawbacks. If i notice the creese which is rare at this point I can quickly forget or make it not visible. It's only bulky due to the case I have but without a case it's just as thin and lightweight as other phones. I find myself in work and life opening and closing thr phone often to suit my needs. At work I can easily show large excel charts to co workers while also running a meetings audio in the background. I work with an older population who does use technology and love the large screen for when I'm explaining something to them. In life it's great to run parallel screens for banking, to text and watch YouTube uninterrupted and so much more. Phones are expensive but this was worth the investment. Some of this written using phones AI ability
Value
5
Written by a customer while visiting Samsung US
Posted by: Meka
from Atlanta
Expertise:Intermediate
Verified Purchase:Yes
Great deal, fast service! Low price- easy set-up!!
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Samsung
Expertise:Expert
Verified Purchase:Yes
Not much of an upgrade from the 5. I was expecting a much better upgrade.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
2
Value
1
Response from Samsung USBy Social Commerce, October 24, 2024
Aloha Samsung,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Fold6. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Here's how the Z Fold6 differs from its predecessor: at 239 grams, the Galaxy Z Fold6 is lighter and slimmer than the Galaxy Z Fold5, making it more pocketable. An upgraded processor elevates the Fold6's performance across the board with CPU performance improved by 17%, GPU by 20% and NPU by 42% compared to Galaxy Z Fold5. In terms of battery life, a single charge lasts longer on the Z Fold6 than the Z Fold5. Though the Z Fold6 features the same 4400mAh battery as Z Fold5, an advanced processor allows for more efficient power usage, so you can listen up to 77 hours of music or watch up to 23 hours of video. Pretty cool, right? Your Galaxy Z Fold6 features the durable dual rail FlexHinge and carries a IP48 rating for water resistance. Its front and back glass are applied with the latest Corning Gorilla Glass Victus 2 material and metal frame with Armor Aluminum. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. The Z Fold6 has been tested for and verified for at least 200,000 folds or 10 years of approximate use. You can feel confident with every fold of your device! If needed, you can get a pre-installed screen protector with a free one-time replacement. Plus, get a one- time discounted screen replacement with Galaxy Z Assurance. If you would like to share any other feedback with us or if you would like any additional assistance, do not hesitate to contact Samsung Support at your leisure. Thank you for being a staunch Samsung customer.
- Debra
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https://www.samsung.com/us/smartphones/galaxy-z-fold6/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Fold6. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Here's how the Z Fold6 differs from its predecessor: at 239 grams, the Galaxy Z Fold6 is lighter and slimmer than the Galaxy Z Fold5, making it more pocketable. An upgraded processor elevates the Fold6's performance across the board with CPU performance improved by 17%, GPU by 20% and NPU by 42% compared to Galaxy Z Fold5. In terms of battery life, a single charge lasts longer on the Z Fold6 than the Z Fold5. Though the Z Fold6 features the same 4400mAh battery as Z Fold5, an advanced processor allows for more efficient power usage, so you can listen up to 77 hours of music or watch up to 23 hours of video. Pretty cool, right? Your Galaxy Z Fold6 features the durable dual rail FlexHinge and carries a IP48 rating for water resistance. Its front and back glass are applied with the latest Corning Gorilla Glass Victus 2 material and metal frame with Armor Aluminum. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. The Z Fold6 has been tested for and verified for at least 200,000 folds or 10 years of approximate use. You can feel confident with every fold of your device! If needed, you can get a pre-installed screen protector with a free one-time replacement. Plus, get a one- time discounted screen replacement with Galaxy Z Assurance. If you would like to share any other feedback with us or if you would like any additional assistance, do not hesitate to contact Samsung Support at your leisure. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
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https://www.samsung.com/us/smartphones/galaxy-z-fold6/
Written by a customer while visiting Samsung US
Customer Rating
5
Not too big for me
on October 23, 2024
Posted by: djtrum47
[This review was collected as part of a promotion.] Let me tell you, folks, the Samsung Z Fold 6 is absolutely incredible, believe me. It’s a tremendous phone, maybe the best phone ever made—nobody makes phones like this, nobody. When you unfold it, it’s huge, just fantastic. You can multitask like you’ve never seen before—Twitter, emails, whatever, all at once! The screen? Beautiful. Big, bright, and perfect for watching videos, playing games, you name it.
And the design? It’s strong, very strong, just like me. The hinge is solid—no weak hinges here. It’s the future, folks, and Samsung is leading the way. Battery life is unbelievable—it lasts all day, unlike some of those other phones. Trust me, if you want the best, you get the Z Fold 6. Everyone’s talking about it. A total winner!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Don't get ripped off like me
on October 23, 2024
Posted by: Wishiwouldnthave
from Hagerstown IN
Expertise:Intermediate
If i could give it negative stars, I would. Traded in my previous phone 2 months ago and have regretted it since. 3 weeks after getting it, a black line developed in the crease of the fold on the inside screen. Got a second one 2 weeks ago and the screen has developed a black line at the crease. Do not buy!!!!!¡!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, October 25, 2024
Hey,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Z Fold6. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices. Samsung Care+ is great for those unanticipated situations we may find ourselves in, like forgetting your phone in the seat of your Uber, or having your device stolen from your bag, to taking a dip in the pool with your phone in hand or dropping your phone and shattering your screen while bringing in the groceries. We even have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. The Z Fold6 has been tested for and verified for at least 200,000 folds or 10 years of approximate use. You can feel confident with every fold of your device! If needed, you can get a pre-installed screen protector with a free one-time replacement. Plus, get a one- time discounted screen replacement with Galaxy Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Fold6, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Take a moment to review "Care for your Samsung foldable phone" to learn how your keep your foldable phone sparkling from the inside and out. If you would like any further assistance after reviewing the resources shared, please feel free to contact Samsung Support at your earliest convenience. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
https://www.samsung.com/us/support/answer/ANS00083043/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Z Fold6. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices. Samsung Care+ is great for those unanticipated situations we may find ourselves in, like forgetting your phone in the seat of your Uber, or having your device stolen from your bag, to taking a dip in the pool with your phone in hand or dropping your phone and shattering your screen while bringing in the groceries. We even have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. The Z Fold6 has been tested for and verified for at least 200,000 folds or 10 years of approximate use. You can feel confident with every fold of your device! If needed, you can get a pre-installed screen protector with a free one-time replacement. Plus, get a one- time discounted screen replacement with Galaxy Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Fold6, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Take a moment to review "Care for your Samsung foldable phone" to learn how your keep your foldable phone sparkling from the inside and out. If you would like any further assistance after reviewing the resources shared, please feel free to contact Samsung Support at your earliest convenience. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US