Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 256GB (Unlocked) - Navy
Average customer rating
4.7
(5,209 Reviews)
Rating breakdown 5,209 reviews
5 Stars
4,070
4 Stars
864
3 Stars
178
2 Stars
45
1 Star
52
93%of customers recommend this product.
(
1,018 out of
1,098)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 256GB (Unlocked) - Navy
Customer Rating
3
Product is good
on July 11, 2025
Posted by: Boby01
[This review was collected as part of a promotion.] Product overheats randomly and became useful especially whole using Google maps/navigation, could have better battery
Value
3
Response from Samsung USBy R&R Team, July 11, 2025
Thank you for sharing your experience with the Galaxy Z Fold6, Boby. We’re glad to see you’re using it for navigation! We understand your concerns about the device overheating during certain activities. It's helpful to know that all Galaxy devices operate best within a specific temperature range. While it’s normal for your device to feel warm under certain conditions, like when charging or during intensive app usage, this shouldn't affect its lifespan or performance. However, if it does seem too warm, it can lead to some challenges. To help you manage your device’s temperature, we recommend exploring our guide, which offers tips on keeping your Galaxy Z Fold6 at its optimal operating temperature. Additionally, we will provide another link with options to help optimize your battery life. If you have any other questions or concerns, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10002887/ (overheating)
https://www.samsung.com/us/support/troubleshoot/TSG10001538/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS10002887/ (overheating)
https://www.samsung.com/us/support/troubleshoot/TSG10001538/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Great working phone
on July 11, 2025
Posted by: Nancy0405
[This review was collected as part of a promotion.] I use the phone for my small business great pictures. It's a little heavy phone for my hands but I like it a lot. Night pictures like when you have 3 seconds to take the pic. The dates are great and fast.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This model is a great use for work and play!
on July 11, 2025
Posted by: Love2dance
[This review was collected as part of a promotion.] Use the phone for streaming, playing games, or using the new feature for Galaxy AI. Its super fun and entertainment for hours! The screen is so smooth and easy to use!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone. Need screen protector for big screen
on July 11, 2025
Posted by: Dbblove
[This review was collected as part of a promotion.] I like the Google better and phone was upgraded to gemini and didn't give me options to which I prefer.
Value
5
Response from Samsung USBy R&R Team, July 11, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold6, Dbblove! We’re so happy to see that you’re enjoying your phone. While we completely understand the importance of screen protection, we want to let you know that the Z Fold6 comes with a built-in screen protector for added safety on that beautiful, large display. If you still prefer an additional layer of protection, we recommend our official screen protectors to keep your device safe and looking great. We appreciate your feedback regarding the software upgrade process, and we’re continuously working to enhance the user experience. Your input is invaluable in helping us create better products. If you need assistance or have any questions, please feel free to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
2
Battery ruins experience
on July 11, 2025
Posted by: LongtimeSamsungCustomer
[This review was collected as part of a promotion.] Didn't use Galaxy AI, not enough info has been given to assure my data is secure. Could've been a great experience but you have to be near a charger or carry an external battery. Will likely move away from Samsung to something with better battery and charging speeds.
Value
2
Response from Samsung USBy R&R Team, August 5, 2025
We appreciate you taking the time to share your feedback on the Galaxy Z Fold6! It's awesome to know that you are a long-time Samsung user! Thank you for sharing your concerns regarding the security of Galaxy AI features. We completely understand how important it is for you to feel secure while using your device. We want to assure you that we have incorporated Knox Enhanced Encrypted Protection (KEEP) to address those worries and enhance your experience. With this powerful layer of on-device security, your most sensitive information is safeguarded without interrupting your usage. KEEP ensures that all Galaxy AI features, including Smart Suggestions and Samsung Moments, are protected seamlessly. This means you can enjoy the full benefits of these features with confidence, knowing your data is secure. Your security is our top priority, and we’re committed to providing a safe environment for all your interactions. As far as the battery life, we recommend that you check out the link attached for tips on how you can optimize your phone's battery life. If you have any more questions or need further information, please don’t hesitate to reach out to us at Samsung Support! -Kelvin
https://www.samsung.com/us/support/galaxy-battery/optimization/
smsng.us/Samsung-Support.
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/galaxy-battery/optimization/
smsng.us/Samsung-Support.
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Regain my creativity
on July 11, 2025
Posted by: Vimi25
[This review was collected as part of a promotion.] After moving to zfold 6 i was able to use my creativity to next extend that i loss earlier being ios user.
Ai jn zfold6 add next level to creativity in sketches and design new artefact on my works at ease. AI helps in quickly resambling my design and show me like image or rendering was great
Value
5
Response from Samsung USBy R&R Team, July 11, 2025
Thank you so much for your heartfelt review, Vimi! It’s wonderful to hear how the Galaxy Z Fold6 has sparked your creativity and brought a new level of ease to your design work. We love that our AI features have made such a positive impact on your sketches and renderings! Welcome to the Samsung family! We're really excited to have you with us. If you ever have any questions or need assistance, please feel free to reach out to us at Samsung Support. We’re here for you every step of the way! -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
The tablet like open phone is wonderfully useful
on July 11, 2025
Posted by: LittleAsianA
[This review was collected as part of a promotion.] The Galaxt AI feature is wonderful. I love how it folds up like a regular phone but I open it like a tablet for just about everything besides making calls.
I use it to read from. It’s like a phone and tablet all in one and replaced my kindle for books and my tablet for reading websites.
The clarify and quality is amazing.
The uniqueness of this phone is unmatched.
Value
5
Response from Samsung USBy R&R Team, July 11, 2025
Thank you for your thoughtful review of the Galaxy Z Fold6! It’s fantastic to see how much you appreciate the phone's ability to transform from a compact phone to a tablet feel. We’re pleased to see that it has become your preferred choice for reading books and browsing the web. Your feedback truly highlights the quality and unique experience we aim to deliver. If you need any assistance or have questions, please reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Great cell phone zfold
on July 11, 2025
Posted by: Bearbear
[This review was collected as part of a promotion.] The one thing I don't care for are Samsung updates. Change things around in msgs, changes times on calendar events and also changed info in contacts 😡
Value
5
Written by a customer while visiting Samsung US