Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 256GB (Unlocked) - Navy
Average customer rating
4.7 out of 5
4.7
(5,210 Reviews)
Open Ratings Snapshot
Rating breakdown 5,210 reviews
5 Stars
4,071
4 Stars
864
3 Stars
178
2 Stars
45
1 Star
52
93%of customers recommend this product. 
(
1,018 out of 1,098
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 256GB (Unlocked) - Navy
Customer Rating
5 out of 5
5
Upgradws
on January 26, 2025
Posted by: BooLuvssamsung
Hands doqn if your looking to upgrade your phone like me samsung are always my go to when dealing with eleteonics.
Response from Samsung USBy R&R Team, January 31, 2025
Thank you for sharing your thoughts! It’s great to know that Samsung is your go-to choice for electronics. The Galaxy Z Fold6 truly embodies innovation, equipped with Galaxy AI to elevate your productivity. Whether you're multitasking or enjoying your favorite content, the enhanced performance and stunning visuals make a significant difference. With its peak brightness of 2600 nits, the Galaxy Z Fold6 offers an exceptional viewing experience, surpassing the previous model's 1750 nits. This means you can enjoy vibrant and clear visuals even in bright environments, making it perfect for both gaming and video watching. If you’re looking for a device that combines power and versatility, the Galaxy Z Fold6 is definitely a fantastic upgrade! If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Almost, that phone
on January 29, 2025
Posted by: Triple
Expertise:Intermediate
Verified Purchase:Yes
Samsung is still one of the best phones and have one of the best ecosystem the problem is with a foldable phone it is still too narrow. Unlike the OnePlus open and the Google fold
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 31, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold6! We're excited to hear your feedback. The Z Fold6 is powered by the Snapdragon 8 Gen 3 Mobile Platform for Galaxy, ensuring a high-performance experience that enhances your gaming sessions with silky-smooth graphics. With the Vulkan API support, you can enjoy even more optimized performance for your favorite games. We're also proud of the innovative 3-step Vision Booster feature, which intelligently adjusts the display colors based on surrounding light conditions, making your viewing experience more vibrant and comfortable, no matter where you are. We appreciate your insights and hope you continue to explore all the incredible features the Galaxy Z Fold6 has to offer! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Perfect phone
on January 29, 2025
Posted by: Mike
Expertise:Expert
Verified Purchase:Yes
Excellent phone been a Samsung user for a long time.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 30, 2025
Thank you for your review, Mike! It’s always great to hear from a long-time Samsung user. The Galaxy Z Fold6 truly redefines what a smartphone can do, and it sounds like you're enjoying the experience. With its expansive 6.3" Cover Screen and stunning 7.6" Main Screen, you have an incredible canvas for productivity and creativity. Equipped with Galaxy AI, the Z Fold6 enhances your multitasking capabilities, making it perfect for those who are always on the go. Whether you’re working on presentations or enjoying your favorite content, the versatility of this device is designed to meet your needs. We're thrilled that you’re part of the Samsung family and appreciate your continued loyalty! If you have any more thoughts or experiences you’d like to share about your Galaxy Z Fold6, don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Beautiful pictures
on February 1, 2025
Posted by: Trish
from Kentucky
Expertise:Intermediate
Verified Purchase:Yes
Love the z-phone . Opens , easy ro read . Only problem doesnt lay flat to surface
I would recommend this to a friend!
Performance
4 out of 5
4
Response from Samsung USBy R&R Team, February 3, 2025
We appreciate you taking the time to share your candid feedback on the Galaxy Z Fold6, Trish! We love to see that you love your phone! We noted your concern about it not laying completely flat when set down. While the unique foldable design offers incredible versatility and a premium experience, we understand that some users may have different perspectives on the design. On the bright side, the Z Fold6 is the thinnest model yet, making it more lightweight and portable than ever. Plus, with the 1.5X brighter screen, the Z Fold6 enhances your experience in any lighting conditions. We’re excited for you to continue experiencing all these incredible features! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on February 6, 2025
Posted by: PNBCPA
from Philadelphia PA
Expertise:Intermediate
Verified Purchase:Yes
Love the phone. It replaces my Fold 4 that had screen issues at the fold.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Very good
on February 7, 2025
Posted by: Anonymous
Verified Purchase:Yes
They are efficient and reliable. And also on point.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great features
on February 7, 2025
Posted by: AJUMAA
[This review was collected as part of a promotion.] It's is easy and fun to watch and play games. Fold features are amazing
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Internet connectivity issues
on February 7, 2025
Posted by: Anonymous
from Mt Washington, Ky
Expertise:Intermediate
Verified Purchase:Yes
Won't stay on internet. Requires manual connection when you need it. Same issue as the Fold 3 I just traded in
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy R&R Team, February 7, 2025
Thank you so much for sharing your experience with the Galaxy Z Fold6, Debra! We truly appreciate you taking the time to provide feedback, as it helps us understand how we can enhance your experience. We understand how frustrating it can be when your device doesn't stay connected to the internet. To help with this, we suggest checking a few simple things. First, please ensure that your Wi-Fi is enabled and that you’re within range of your network. Sometimes, toggling Airplane Mode on and off can also refresh your connection. If those steps don’t resolve the situation, we recommend resetting your network settings. You can do this by going to Settings > General Management > Reset > Reset Network Settings. Just keep in mind that this will remove your saved Wi-Fi networks, so make sure you have that information handy! We designed the Galaxy Z Fold6 to elevate your mobile experience, and your satisfaction is very important to us. If you try these steps and still need assistance, please don’t hesitate to reach out to us at Samsung Support. We’re here to support you and want to ensure you enjoy every feature of your device. Thank you for being part of the Samsung family. -Kelvin
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Written by a customer while visiting Samsung US
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