Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 256GB (Unlocked) - Navy
Average customer rating
4.7
(5,603 Reviews)
Rating breakdown 5,603 reviews
5 Stars
4,349
4 Stars
929
3 Stars
205
2 Stars
55
1 Star
65
92%of customers recommend this product.
(
1,257 out of
1,366)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 256GB (Unlocked) - Navy
Customer Rating
4
The crease is slightly better?
on September 28, 2024
Posted by: It folds 180
from Sand springs oklahoma
Expertise:Intermediate
Fold 4 to 6. Crease in the middle of the screen is like Tobey Maguire to Andrew Garfield playing spiderman. Slightly better but I don't mind either. The phone is amazing. It's not as bulky as the 4.
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
great features
on September 29, 2024
Posted by: go22
from NJ
Expertise:Intermediate
i like z fold phones always used from z fold 3 till 6 . no problem and very fansy business phone
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
best phone
on September 29, 2024
Posted by: suman
from San Antonio
Expertise:Expert
best phone ever, bigger screen, bright, multiple apps
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Datdude
from TX
Expertise:Intermediate
Verified Purchase:Yes
It's a good phone. However, if the outside screen was a little wider it would have made it so much better.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
3
Value
4
Response from Samsung USBy Social Commerce, October 1, 2024
Greetings Datdude,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Fold6. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line as well as the design. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you would like to provide additional feedback with us regarding the durability, functionality, or performance of your device, let us know by reaching out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
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Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Fold6. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line as well as the design. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you would like to provide additional feedback with us regarding the durability, functionality, or performance of your device, let us know by reaching out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
Mr.Jeffery Saunders
on September 30, 2024
Posted by: Holy
I Liked it Very Very Must, It has a lot of Features!
Written by a customer while visiting Samsung US
Posted by: MikeyST
from Georgia
Expertise:Expert
Verified Purchase:Yes
The phone screen, when closed is not wide enough, should be at least 3 inches. The phone needs to be IP67 or higher water resistant, to the same standards as the S23 and S24. It needs to include a built in stylus like the S23 and S24.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy Social Commerce, October 1, 2024
Aloha MikeyST,
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold6. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Cover Display that is offered on the Z Fold6 is 6.3" while the Main Display is 7.6". The Fold6 is water resistant, in up to 5 feet of fresh water for up to 30 minutes, based on an IP48 rating. While the S Pen enables productive usage of Galaxy AI and is supported on the Main Screen, the Cover Screen does not support the S Pen. However, you can purchase the S Pen Fold Edition or S Pen Case to enjoy smooth notetaking and perform Air Commands. If you would like to share any other feedback with us or if you would like any further assistance, let us know by contacting Samsung Support at your leisure. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold6. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Cover Display that is offered on the Z Fold6 is 6.3" while the Main Display is 7.6". The Fold6 is water resistant, in up to 5 feet of fresh water for up to 30 minutes, based on an IP48 rating. While the S Pen enables productive usage of Galaxy AI and is supported on the Main Screen, the Cover Screen does not support the S Pen. However, you can purchase the S Pen Fold Edition or S Pen Case to enjoy smooth notetaking and perform Air Commands. If you would like to share any other feedback with us or if you would like any further assistance, let us know by contacting Samsung Support at your leisure. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
Written by a customer while visiting Samsung US
Posted by: President2708
Verified Purchase:Yes
I like the phone, it look nice and fanciful. It is also lighter compared to it's predecessor.
Response from Samsung USBy R&R Team, January 25, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold6, President2708! We’re thrilled to see your appreciation about the design and portability. We worked hard to make the Z Fold6 lighter and slimmer, weighing just 239 grams, so it is more pocketable than ever before. You will also love the enhanced performance. Thanks to the upgraded processor, you can expect a 17 percent increase in CPU performance, a 20 percent boost in GPU performance, and a remarkable 42 percent improvement in NPU capabilities compared to the Galaxy Z Fold5. This means you will experience smoother multitasking and gaming, allowing you to get more done and enjoy content like never before. We are excited for you to explore all the features! If you have any other thoughts or questions, feel free to share them with us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3
Samsung is not "There yet with this device."
on September 30, 2024
Posted by: Chief425
from Mount Clemens MI
Expertise:Expert
Verified Purchase:Yes
This is the second version of this device. One would think that they would have the "bugs" out of it, but they do not!
Both screens will lock up randomly, with the only way to recover is to either open or close the device.
And at this price point, the "pen" should be part of the sale. Shame on Samsung forcing me to purchase the pen separately.
Both screens will lock up randomly, with the only way to recover is to either open or close the device.
And at this price point, the "pen" should be part of the sale. Shame on Samsung forcing me to purchase the pen separately.
And to top it off, my Samsung account had issues, I lost most of my contacts attempting to use the so-called easy transfer software. don't do it. Go to a store and have them transfer ALL of your contacts. I have no way to contact most of the lost contacts that were accumulated over 15 years.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
5
Value
1
Response from Samsung USBy Social Commerce, October 1, 2024
Hi there Chief425,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Z Fold6. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. While S Pen is supported on the Main Screen, Galaxy Z Fold6 does not come with an S Pen. You are able to purchase the S Pen Fold Edition or S Pen Case to enjoy smooth notetaking and perform Air Commands. We would love nothing more than to be able to assist you with what you may be experiencing with your device, however, we need more information than we currently have available. When you have the opportunity available, please feel free to reach out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
https://www.samsung.com/us/smartphones/galaxy-z-fold6/accessories/
https://www.samsung.com/us/support/answer/ANS10001412/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Z Fold6. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. While S Pen is supported on the Main Screen, Galaxy Z Fold6 does not come with an S Pen. You are able to purchase the S Pen Fold Edition or S Pen Case to enjoy smooth notetaking and perform Air Commands. We would love nothing more than to be able to assist you with what you may be experiencing with your device, however, we need more information than we currently have available. When you have the opportunity available, please feel free to reach out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
https://www.samsung.com/us/smartphones/galaxy-z-fold6/accessories/
https://www.samsung.com/us/support/answer/ANS10001412/
Written by a customer while visiting Samsung US