Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 256GB (Unlocked) - Navy
Average customer rating
4.7
(5,210 Reviews)
Rating breakdown 5,210 reviews
5 Stars
4,071
4 Stars
864
3 Stars
178
2 Stars
45
1 Star
52
93%of customers recommend this product.
(
1,018 out of
1,098)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 256GB (Unlocked) - Navy
Customer Rating
5
A great upgrade over the Z Flip5
on August 8, 2024
Posted by: Samsungiscool420
[This review was collected as part of a promotion.] I used to use the Z Flip5, and that was a great phone, although it had its compromises, especially the battery life and camera. I'd end up resorting using my S23 Ultra for photos, but I loved the form factor of the Z Flip5.
When I got the Z Flip6, immediately, all the Z Flip5's shortcomings didn't happen. I had great all day battery that actually felt like a phone, a camera that could shoot 50 megapixels, it seemed all the compromises I had of a foldable was gone with the newest one and I couldn't have been happier.
I also am able to show off party tricks to my friend like Galaxy AI, which is such a treat and leads to great times seeing what comes about from our portraits and sketches!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Basic Improvement needed alot for better user UX
on August 8, 2024
Posted by: Anonymous
from New York
Expertise:Expert
Verified Purchase:Yes
Phone is good but still needs lots of improvement. For ex. Screen Adjustment for the some of the apps doesnt work. Also the big screen doesnt adjust the app sizing leaving lots of blank space on the big screen. The finger print for unlocking the screen is on the start button which is very confusing. The UX needs lots of improvement. ALso the foldable screen is very small which doesnt give the good experience.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
3
Value
1
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Houston, Texas
Expertise:Beginner
Verified Purchase:Yes
phone hanging most times , less time getting on full charge, phone overheating after an hour use
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
5
Value
2
Response from Samsung USBy Social Commerce, August 9, 2024
Hello Jaison,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Z Fold6. Your thoughts are valuable as we continue to bring our consumers the best in design and functionality. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Galaxy device’s touchscreen is frozen or does not respond to touch, it doesn't necessarily mean something is wrong with your device. It could be something as simple as a faulty app. Take a look at, "Galaxy phone or tablet's screen is frozen or responds too slowly" to help resolve what you have described to be experiencing with your device. You can use the Device care feature to keep up with the nuts and bolts of your device's performance. Please feel free to also review, "Keep your Galaxy phone or tablet from slowing down with Device Care" when you have some time available to learn how you can optimize your phone for faster, better performance. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. "Keep your Galaxy device at its normal operating temperature" is another great resource to check out when you have the time to learn some awesome tips on how to keep your device at its optimal temperature. If you have any questions for us after reviewing these resources or if you would like any further assistance, feel free to reach out to Samsung Support at your leisure. We're always happy to help! Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
https://www.samsung.com/us/support/answer/ANS10001953/
https://www.samsung.com/us/support/answer/ANS00076952/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Z Fold6. Your thoughts are valuable as we continue to bring our consumers the best in design and functionality. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Galaxy device’s touchscreen is frozen or does not respond to touch, it doesn't necessarily mean something is wrong with your device. It could be something as simple as a faulty app. Take a look at, "Galaxy phone or tablet's screen is frozen or responds too slowly" to help resolve what you have described to be experiencing with your device. You can use the Device care feature to keep up with the nuts and bolts of your device's performance. Please feel free to also review, "Keep your Galaxy phone or tablet from slowing down with Device Care" when you have some time available to learn how you can optimize your phone for faster, better performance. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. "Keep your Galaxy device at its normal operating temperature" is another great resource to check out when you have the time to learn some awesome tips on how to keep your device at its optimal temperature. If you have any questions for us after reviewing these resources or if you would like any further assistance, feel free to reach out to Samsung Support at your leisure. We're always happy to help! Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold6/
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
https://www.samsung.com/us/support/answer/ANS10001953/
https://www.samsung.com/us/support/answer/ANS00076952/
Written by a customer while visiting Samsung US
Posted by: Sidd
Expertise:Intermediate
Verified Purchase:Yes
Absolutely in love with the Fold 6. I upgraded from the Flip 4. The design, user-friendliness, and AI are just a few of the features to mention. I love the overall aesthetics of the phone. Gaming is also an amazing experience. The S Pen features are my favorite, especially when used with AI. Highly recommend it. I can't wait to see where the Fold goes from here.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Saddiemay2
from Ohip
Expertise:Intermediate
Verified Purchase:Yes
Only thing is the battery seems to run out more quickly than my fold 5
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Victor
from Las Vegas, NV
Expertise:Expert
Verified Purchase:Yes
I have had the Fold6 for a few weeks now and I'm happy I took advantage of the nice trade-in credit for my Fold5. I first thought it wouldn't be a worthwhile upgrade from the Fold5 to Fold6. I am so happy I did, the Fold6 is a noticeable upgrade in many areas, don't hesitate to grab the Fold6!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone so much
on August 9, 2024
Posted by: RacerT
[This review was collected as part of a promotion.] I love this phone. I can stream, game and best thing is the flex windows for pictures. I can stand it up, wave to it, and the Galaxy AI will auto zoom and then take a picture when I wave to it.
I love the ai drawing feature. I love to draw things and let the artificial intelligence bring my image to life.
Then there is the interpreter that makes it easy to speak to my Spanish speaking friends. I love it. ❤️
Value
5
Written by a customer while visiting Samsung US
Posted by: Naseer
from Brooklyn, New York
Expertise:Beginner
Verified Purchase:Yes
The Galaxy Z Fold 6 is a solid upgrade. The screen is brighter, and the new hinge feels more durable. The battery easily lasts all day, even with heavy use. The camera takes clear, vibrant photos. It’s a bit lighter than the last model. experience is worth it. If you’re into foldable phones, this one won’t disappoint!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US