Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 256GB (Unlocked) - Silver Shadow
Average customer rating
4.7 out of 5
4.7
(5,210 Reviews)
Open Ratings Snapshot
Rating breakdown 5,210 reviews
5 Stars
4,071
4 Stars
864
3 Stars
178
2 Stars
45
1 Star
52
93%of customers recommend this product. 
(
1,018 out of 1,098
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 256GB (Unlocked) - Silver Shadow
Customer Rating
5 out of 5
5
You can do it all on here.
on July 10, 2025
Posted by: Atlantaplayer
[This review was collected as part of a promotion.] Thee galaxy ai is greatThe impressive features of the device create a seamless user experience overall. The visuals are further enhanced by the excellent display that offers vibrant colors. Furthermore, the artificial intelligence capabilities streamline various tasks with remarkable efficiency. Moreover, the device's intuitive interface adds to the user-friendliness. In conclusion, the combination of features makes it a noteworthy option.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 11, 2025
Thank you so much for taking the time to share your thoughts on the Galaxy Z Flip6! We truly appreciate your feedback and are ecstatic to hear about your positive experiences with your Z Fold6. The design and vibrant display are definitely standout features, and it's wonderful to know that you’re enjoying the multitasking and intuitive interface. We strive to create products that enhance your everyday life, and your satisfaction means everything to us. If you have any questions or need assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Motherhood's mental health life savor
on July 11, 2025
Posted by: Chelseadolly
[This review was collected as part of a promotion.] The Samsung Galaxy Fold6 has helped my life like nothing else. Before kids, my world revolved around my hobbies, friends, and my buisness management lived on my PC. I managed work documents, emails and then gamed, read manga, watched shows and YouTube. My PC was my sanctuary.
Then motherhood came and I was constantly on the go or exhausted, I couldn’t sit at my desk to relax. My baby slept in my room for a year due to breastfeeding, and my PC was in there too. I mourned my lost lifestyle..
Then this phone changed everything. Its wide screen lets me game, read manga, watch shows, and scroll YouTube anywhere, away and not confined to my PC. I once again connect with friends on Discord, run my online book club, and feel like pre-mother me again. It’s my gaming, work computer, and lifeline to loved ones that is all in my hand. The big screen is the game-changer!!
Best of all, I can relive my kids’ daily moments in photos and videos on the large screen before bed. This phone keeps me connected to who I was and who I am now.
Thank you for creating this phone! Giving me back a life i thought I couldn't live anymore.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 11, 2025
Thank you for sharing your experience with the Samsung Galaxy Z Fold6, Chelsea! It’s inspiring to see how it has enhanced your daily life and helped you reconnect with your passions and loved ones. We're glad that the large screen gives you the flexibility to game, read, and watch shows anywhere. It’s wonderful to know it fits your busy lifestyle as a mom. If you have any questions or need assistance, don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing phone love the size of the phone when I fo
on July 10, 2025
Posted by: Chiquiesthekilla
[This review was collected as part of a promotion.] Steaming alot of movies on the big screen is amazing and I would be upgrading in the future when the fold 10 comes out in a few years! Gaming on this device is been a amazing play fornite or card game opening it on the fold for a bigger screen is always fun to have
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Product
on July 11, 2025
Posted by: FoldzKing
[This review was collected as part of a promotion.] Phone is amazing end of story Lol... I used daily for business and normal phone activities @! Samsung is the leader in the field simple.!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 11, 2025
Thank you so much for your wonderful review of the Galaxy Z Fold6! It’s great to know that you find it so amazing for your daily business and personal activities. At Samsung, we take pride in providing the best devices in the market, designed to enhance your experience. If you ever need any help or have questions, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung’s Fold 6 – Power Meets Portability
on July 11, 2025
Posted by: ZFold6MAX
[This review was collected as part of a promotion.] The Galaxy Fold 6 is hands down the most refined and impressive foldable phone Samsung has released to date. From the moment you pick it up, the premium build quality is immediately noticeable — it’s lighter, thinner, and more durable than its predecessor. Samsung has clearly listened to user feedback, making the hinge smoother and more robust, with virtually no gap when closed.
The inner display is vibrant and buttery-smooth, with a 120Hz refresh rate that makes everything from scrolling to gaming feel seamless. The crease is still there, but it’s less noticeable than before and fades into the background during regular use. The cover screen is now wider and more usable, feeling like a regular smartphone when folded, which adds major practicality.
Performance is top-tier thanks to the latest Snapdragon chip and plenty of RAM. Apps open instantly, multitasking is fluid, and Samsung’s software enhancements for foldables make true use of the screen real estate. Battery life easily lasts a full day, even with heavy use, and fast charging is a huge plus.
The camera system is solid, producing sharp, vibrant photos in all lighting conditions. While not a camera-first phone, it easily competes with most flagships.
Overall, the Galaxy Fold 6 feels like the future of smartphones — powerful, flexible, and incredibly satisfying to use. If you’ve been on the fence about foldables, this is the one to try.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I have been team Samsung for almost 20 years.
on July 11, 2025
Posted by: samsunggirly
[This review was collected as part of a promotion.] This phone is great!!! From it's durability and it's fantastic design. The quality has gotten better over the years. All of the features and how useful it has been i will always be team Samsung Galaxy!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 11, 2025
Thank you so much for sharing your thoughts about the Galaxy Z Fold6. It’s incredible to see that you have been with Samsung for nearly 20 years! We truly value your loyalty and support. We designed the Galaxy Z Fold6 with durability and a stunning design in mind, and it’s wonderful to know you appreciate the improvements in quality and features over the years. We hope that you continue to enjoy your experience. If you have any questions or need assistance, please feel free to reach out to us at Samsung Support. We are here for you! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The Most Polished Fold Yet
on July 11, 2025
Posted by: Cantstopturok9
[This review was collected as part of a promotion.] The Most Polished Fold Yet
Samsung really stepped it up with the Galaxy Z Fold 6. Thry even added Galaxy Ai! The device it’s slimmer, lighter, and just feels better in the hand compared to the older models. The hinge is smoother, and the phone feels more solid overall. The inside screen is still massive and looks super clear, great for watching videos, gaming, or doing work on the go.
One thing I noticed is the front screen is easier to use now since it’s a little wider. It doesn’t feel so cramped like before. Performance-wise, this thing is fast. Apps open instantly, and switching between them is super smooth. Battery life holds up pretty well too, even if you’re on it heavy.
The cameras are good, not the best out there, but they get the job done. If you’re big on taking pics, the S24 Ultra might still be better. But where the Fold 6 really shines is multitasking. The split screen and S Pen features (sold separately) make this feel like a mini computer in your pocket..
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 11, 2025
Hey! We appreciate your thoughtful review of the Galaxy Z Fold6! We're glad you love the slimmer design and improved hinge, and it’s great to know that the wider front screen enhances your experience. We’re excited that you’re enjoying the multitasking features and find the split-screen and S Pen capabilities valuable. We appreciate your feedback about the cameras. We encourage you to check out the link to learn more about what your camera is capable of. If you have any questions or concerns, please reach out to us at Samsung Support. Thanks again for sharing your thoughts! -Kelvin
https://www.samsung.com/us/support/answer/ANS10003468/
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Uncomfortable and non-functional product
on July 11, 2025
Posted by: Mercenary
[This review was collected as part of a promotion.] The phone is not very comfortable because the main screen is very small. Which means that every time I have to use the phone, I have to open it. The whole phone is heavy and I have to use both hands. The screen is good, it looks good for games, but every time I switch screens/apps, I have to be flipping it over. Vertical/horizontal because some applications open up verticals. Some applications open horizontally and it is very anoying. When I make video calls, some apps frezee the image when I am on Wi-Fi and I have a vertical mode(camera on the upper right). When its open and horizontal no, but when I have vertical mode, it does a kind of zoom and that something causes the app to freeze. If me or the person I'm calling use mobile data do not happen but if both have wifi conection it does.. its wierd but happens with whatsapp for example.
On the other hand, i missed having the good 100x zoom camera i used to had in the ultra model.
Something great is the way that they integrated the ai with the phone, I am using the ai several times of a day, at least 30 times. I don't know if other brands have that or it is only galaxy ai feature but thats something i use the most. If you cant answer a call and auto answers and you can see all the conversation written or the live translation option, even when you are driving and the ai resume the messages.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, July 11, 2025
Thank you for sharing your experience with the Galaxy Z Fold6. We're glad you're enjoying the stunning visuals and AI features. We noted your concerns about the smaller outer screen. Our Multi Window feature might help, as it allows easy multitasking between apps. Regarding orientation switches, please check for software updates, and enabling auto-rotate could improve functionality. We hate to hear about the freezing concerns during WhatsApp video calls. Please check for app updates for those apps as well. While you miss the 100x zoom from the Ultra model, we're happy you're finding value in the Z Fold6's camera. We appreciate your feedback and hope you continue enjoying your Galaxy Z Fold6! For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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