Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 256GB (Unlocked) - Silver Shadow
Average customer rating
4.7
(5,206 Reviews)
Rating breakdown 5,206 reviews
5 Stars
4,069
4 Stars
864
3 Stars
176
2 Stars
45
1 Star
52
93%of customers recommend this product.
(
1,018 out of
1,098)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 256GB (Unlocked) - Silver Shadow
Posted by: David L
from Tampa, FL
Expertise:Intermediate
Verified Purchase:Yes
My wife and I really like the phones, but it's Samsung changing the software from the S23 that drives us crazy. They changed to Google text messaging, so now I can't delete most of a text with one or two clicks, I have to click each one, in one person's stream, to delete them. I can't get rid of outgoing text message sounds, unless I also get rid of incoming. Adding photos to a text has changed, and copying a text message requires a new step that is explained NOWHERE. In fact, the Samsung repair guy didn't know how, and had to ask someone else in the store. As with upgrading any electronic, there's a learning curve and we'll get through it. There are some cool features for sure, but I miss some of the older simpler stuff. Looking at pictures of videos on the double screen is really nice.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: MLee
from Ogden, UT
Expertise:Intermediate
Verified Purchase:Yes
Like its slimness when folded for putting in my purse. Then having the larger screen when opened. Maybe the only negative is Solitaire/Poker games don't spread out evenly -- tend to get bunched at the bottom of screen, even when turned to the side. I've learned to work around it. The fingerprint is easier on the side than on the front of screen. Thus far battery holds up well and phone doesn't get too warm. Even though I plan to buy phone cases, still wish these came in a prettier variety of colors.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: SamsungW0re
Verified Purchase:Yes
Keep your Z Fold 5. Not worth the upgrade to Fold 6.
Response from Samsung USBy R&R Team, January 9, 2025
Thank you for sharing your feedback on the Galaxy Z Fold6. We understand that you’re comparing it with the Galaxy Z Fold5, and we appreciate your perspective. The Galaxy Z Fold6 offers several enhancements, including improved durability with Gorilla Glass Victus 3, a more seamless Flex Mode, and upgraded multitasking features designed to take advantage of the foldable display. Additionally, the Z Fold6 comes with a brighter display and a refined hinge mechanism for a smoother experience. If you’d like to explore these new features further, check out the link attached to learn more about the upgrades that the Z Fold6 offers. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/uk/mobile-phone-buying-guide/samsung-galaxy-z-fold-6-vs-z-fold-5/?srsltid=AfmBOoqncnPhZdnPhsgFcZYu5rGsS9pe0O1wvFil3E6o_cYGB76WXHdr
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https://www.samsung.com/uk/mobile-phone-buying-guide/samsung-galaxy-z-fold-6-vs-z-fold-5/?srsltid=AfmBOoqncnPhZdnPhsgFcZYu5rGsS9pe0O1wvFil3E6o_cYGB76WXHdr
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Written by a customer while visiting Samsung US
Posted by: Brianne
from Alton, IL
Verified Purchase:Yes
Love it!! Had a fold 4 and battery life wasnt great, it was heavy and the crease had some peeling with the screen protector. So
I got the 6 and all those problems are gone. I absolutely love it l!!
I got the 6 and all those problems are gone. I absolutely love it l!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 30, 2025
We appreciate you sharing your experience with the Galaxy Z Fold6, Brianne! We’re pleased to see that the improved battery life, lighter design, and enhanced durability have made such a positive impact on you. It’s fantastic to know you love your new Z Fold6! If you ever have any questions or need assistance, please don’t hesitate to reach out to us at Samsung Support. We’re here to help you get the most out of your Galaxy Z Fold6! Enjoy your amazing device!
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Heyburn Idaho
Expertise:Expert
Verified Purchase:Yes
Not worth the change from Fold5. Screen is unresponsive most of the time. Battery is ridiculously under-powered. Case is slick (slippery) making it way to easy to drop. Really not an upgrade at all.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
1
Response from Samsung USBy R&R Team, January 8, 2025
Thank you for taking the time to share your experience with the Galaxy Z Fold6, Robert. We appreciate your feedback and hate to see that it may not have fully met your expectations. Regarding screen responsiveness, the Galaxy Z Fold6 features a 7.6-inch QXGA+ Dynamic AMOLED 2X main display and a 6.3-inch HD+ AMOLED cover display with an adaptive refresh rate of up to 120Hz, enhancing smoothness compared to the Fold5. To ensure optimal performance, please make sure your device is updated with the latest software. You can do this by going to Settings > Software update > Download and install, as updating can often enhance the overall experience. Also, make sure to keep your apps up to date. The Galaxy Z Fold6 has a 4,400 mAh dual battery with improved management features for battery performance. If you're experiencing a shortened battery life, please be sure to check out the links attached for options to help optimize your phone's battery life. We understand that the case design may feel a bit slick. To improve your grip, we recommend using a textured case or accessories designed for better handling. This can significantly help prevent drops. The Galaxy Z Fold6 is powered by the Snapdragon 8 Gen 3 for Galaxy processor, enhancing overall performance and graphics capabilities. Additionally, it offers up to 12GB of RAM and up to 1TB of storage, making it suitable for multitasking and storing large files. If any of this persists, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/galaxy-battery/optimization/
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https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/galaxy-battery/optimization/
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Written by a customer while visiting Samsung US
Posted by: Nyb Rome
Verified Purchase:Yes
Sleek design. Very nice phone. Love the large screen great for videos and movies
Written by a customer while visiting Samsung US
Posted by: Rainyday57
from NC
Expertise:Expert
Verified Purchase:Yes
Great Phone/tablet. Fast processor and long lasting battery. Also, a bigger screen than the fold 3.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: D3rd
from Las Vegas Nevada
Expertise:Expert
Verified Purchase:Yes
Still has a crease on the middle. Overprice phone. Not worth it.
No, I would not recommend this to a friend.
Features
1
Design
1
Value
1
Response from Samsung USBy R&R Team, January 8, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold6, D3rd! We understand how important it is for our customers to have a seamless experience. The crease you mentioned is a characteristic of the foldable design and is a result of the advanced technology that allows the device to unfold into a larger screen. We’ve worked diligently to enhance durability, and many users appreciate the flexibility that the foldable screen provides for multitasking. The Galaxy Fold6 & Flip6 are designed to handle over 200,000 folding and unfolding cycles on average. Therefore, the device should last more than 5 years if opened and closed 100 times a day. We truly value your feedback and hope that you continue to explore the innovative features of the Galaxy Z Fold6, including its stunning display and the ability to run multiple apps at once for a truly immersive experience. If you have any other concerns or questions, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US