Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 256GB (Unlocked) - Silver Shadow
Average customer rating
4.7 out of 5
4.7
(5,206 Reviews)
Open Ratings Snapshot
Rating breakdown 5,206 reviews
5 Stars
4,069
4 Stars
864
3 Stars
176
2 Stars
45
1 Star
52
93%of customers recommend this product. 
(
1,018 out of 1,098
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 256GB (Unlocked) - Silver Shadow
Customer Rating
3 out of 5
3
Pros and Cons
on January 21, 2025
Posted by: mzbrookins
from MI
Expertise:Intermediate
I bought this phone and I didn't drop the device and upon opening the phone I see a colorful small dot on the screen and I honestly don't know where it came from. Also, I love taking pictures and I'm really upset about the camera quality of this phone. It's horrible. I can't get any good pictures. Coming from a Ultra 22, the camera quality was amazing. No problems, I was hoping for the same consistency with this phone. I like the phone don't get me wrong. I just really hate the camera. I'm unsure if I'm going to keep this phone because I need to take pics and I have to go through a lot to get a good Pic out this phone.
Features
5 out of 5
5
Performance
3 out of 5
3
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 22, 2025
Thank you for sharing your thoughts about the Galaxy Z Fold6, Mzbrookins. We appreciate your feedback regarding the camera quality and the small dot on your screen. We would love to work with you to resolve this. At 239 grams, the Galaxy Z Fold6 is lighter and slimmer than the Galaxy Z Fold5, making it more pocket-friendly. The upgraded processor enhances the performance of the Galaxy Z Fold6 across the board, with CPU performance improved by 17%, GPU performance by 20%, and NPU performance by 42% compared to the Galaxy Z Fold5. First, regarding the colorful dot on your screen, physical damage can sometimes appear as ink spots or bleeding pixels. While this can be concerning, we want to reassure you that Samsung offers expanded service options for repairs. In partnership with uBreakiFix, we can assist you with screen-related concerns, including the option for a technician to come to you, making the repair process more convenient. Now, concerning the camera quality, we understand how important it is for you to capture great photos, especially transitioning from the Ultra 22. Although the Z Fold6's camera is designed to deliver a premium photography experience, we recommend checking your camera settings to ensure you’re utilizing all available features that could enhance your photos. Check out the link attached to learn more about the great camera features your device offers. Additionally, if you’re interested, Samsung’s Z Assurance offers a one-time discounted repair for the interior folding screen for devices purchased in the U.S. before July 31, 2024. To qualify, you’ll need to register your device with a Samsung account. If you’d like to initiate a repair or need further assistance, please visit our support page and select "Start a Repair" for detailed instructions on either walk-in or mail-in service. We are here to ensure you have the best experience possible with your device! If you need any further assistance with this, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003468/
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Battery problems
on January 21, 2025
Posted by: Anonymous
from California
Expertise:Expert
Verified Purchase:Yes
My phone doesn't keep power for even 12hrs. When it immediately got to me that was the only time it charged to 100% but all times 80% and that's it.
Response from Samsung USBy R&R Team, January 22, 2025
Thank you for sharing your experience with the Galaxy Z Fold6, Everlyne! We understand your concerns regarding battery life and charging performance. It's important to note that the Galaxy Z Fold6 has the same 4400mAh (typical) battery as the Galaxy Z Fold5. However, it provides longer usage time due to an advanced processor that enhances power efficiency. You can enjoy up to 77 hours of music playback or watch up to 23 hours of video on a single charge, ensuring an impressive experience throughout the day. If your device is still draining quickly or not charging beyond 80% or 85%, there are a few simple solutions to consider. It may be a good idea to check if your USB cable is worn out and to ensure that you are using the correct charger for optimal performance. Check out the link attached for options to help troubleshoot this. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. We want to make sure you’re getting the most out of your Galaxy Z Fold6, so if you continue to have concerns, please reach out to us at Samsung Support for further support. Thank you again for your feedback! -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001462/#samsung-phone-or-tablet-battery-won-t-charge-past-80-or-85
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
My Review Of The New Z FOLD6
on January 21, 2025
Posted by: Rudy Jasso EHS
from Los Alamos, New Mexico
Expertise:Intermediate
Verified Purchase:Yes
I finally upgraded from my Z Fold3 to the Samsung Z Fold6 phone, and I couldn't be more excited with the change! I had been waiting for this phone because I wanted to experience the most cutting-edge technology Samsung had to offer, and it was well worth the wait. The Z Fold6 is impressively lighter, and thinner than its predecessor, making it much easier to handle and carry around. Its screen is not only brighter but also more vibrant, offering an unparalleled viewing experience for videos, photos, and apps. The camera truely stands out with its advance features, capturing crisp and stunning photographs that rival professional quality. Overall, the new Z Fold6 has exceeded all my expectations, and I have absolutely no regrets with my purchase, and trilled with my decision to upgrade! Rudy Jasso, EH&S
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Solid as a rock
on January 21, 2025
Posted by: Dreazilla
from Florida
Expertise:Intermediate
Amazing phone strong and battery last 2 days with solid use. I program everything in dark mode and safe the battery. Sound quality is enjoyable
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 31, 2025
Thank you for sharing your thoughts on the Galaxy Z Fold6, Dreazilla. We love to see that you find the battery life impressive and that it lasts up to 2 days with solid use. Utilizing dark mode is a fantastic way to enhance battery efficiency while still enjoying stunning visuals. We're also glad you appreciate the sound quality. It truly enhances the overall experience, whether you're listening to music or watching videos. Your feedback is invaluable to us, and we remain committed to delivering exceptional devices that meet your needs. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The Best Samsung Product I Ever Had
on January 21, 2025
Posted by: Ann Samsung
from US
Expertise:Expert
Verified Purchase:Yes
I am Samsung most loyal customer. All my gadgets are Samsung. If Samsung launch Hair Curler ill buy it in a hearbeat. This Samsung Z Fold is not something you would want. IT IS SOMETHING YOU NEED. From notes, to AI, best camera. Its pink and its functional!. I bought this is 40th gift to myself. And its expensive but money well spent. Thank you samsung for creating this one.
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 4, 2025
Thank you so much for taking the time to share your review, Ann! We’re thrilled to see that you’re a loyal Samsung customer and that all your gadgets are from us! Your excitement about the Galaxy Z Fold6 is truly appreciated! We're glad you recognized the multifunctionality of the Z Fold6. With its powerful features like advanced camera capabilities and cutting-edge AI technology, it really is designed to enhance your daily experiences. We love that you treated yourself to this exceptional device for your 40th birthday. Investing in a product that combines function and beauty is certainly worth it, and your satisfaction confirms that. We are proud to continue pushing boundaries to create innovative devices that meet the needs of our customers. Thank you for being a part of the Samsung family, and we hope you had a wonderful birthday as well. We’re excited to keep bringing you the latest and greatest in technology! For any questions or concerns, don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This is absolutely a five star phone.
on January 20, 2025
Posted by: Raymond
Verified Purchase:Yes
This is a fantastic phone.This has a lot of great features.
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Missing the headphone jack and SD card
on January 19, 2025
Posted by: Ursula
from Louisiana
Expertise:Expert
Verified Purchase:Yes
I bought this for my wife...she seems to like it a lot, except for the fact that there is no headphone jack and no way to put an SD card in it. Those are features that we really used lot on previous phones.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 21, 2025
Thank you for sharing your thoughts about the Galaxy Z Fold6, Ursula! We're thrilled to hear that your wife enjoys the device. We understand that the absence of a headphone jack and SD card slot might be a concern, especially if those features were important on previous phones. At Samsung, we've designed the Galaxy Z Fold6 to provide an innovative experience that focuses on flexibility and performance. With its stunning 7.6-inch main display, users can enjoy an immersive viewing experience perfect for multitasking and engaging with apps. Powered by the Snapdragon 8 Gen 3 for Galaxy, it ensures smooth performance across all applications. While the Z Fold6 does not include a headphone jack or SD card slot, we encourage you to explore our range of USB-C headphones, which offer a great audio experience. Additionally, wireless audio options like Samsung Galaxy Buds are also available to enhance your listening pleasure. The device itself comes with ample internal storage options, allowing you to store your files without the need for an SD card. We also recommend checking out Samsung Cloud. With Samsung Cloud, you can be worry-free from losing your data to a lost, stolen, or broken Galaxy device. Get an easy and seamless backup, sync, restore, and upgrade experience across all your Galaxy devices. Set up and manage your preferences from one screen, and back up and restore your Galaxy device from a stored backup. We appreciate your feedback and are committed to continually improving our devices to better meet our users’ needs. Thank you for choosing Samsung, and we hope your wife continues to enjoy her Galaxy Z Fold6! If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Don't waste your money. The 4 was better.
on January 19, 2025
Posted by: Derek
from Brookhaven PA 19015
Expertise:Intermediate
If you have a fold 4 or 5 keep it. The phone isn't any better than those 2. Id even go as far as to say it's worse. I've had the phone for 3 months and the inside screen is going bad already. The apps are always crashing. And to top it off. To get anything done about it. I have to send them the phone for 5 days without a phone. I work from this phone. So no phone no work. And I have to do a data transfer.. how are you supposed to do that. If they keep your phone and send you a new one. When they come to the same conclusion as they will. It's a BAD PHONE!!!
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy R&R Team, January 21, 2025
Thank you for sharing your experience with the Galaxy Z Fold6, Derek. We genuinely appreciate your feedback, and we'd like to address each of your concerns personally. We hate to see that you've encountered challenges with the interior screen and app crashes. We understand how crucial your device is for your work. To optimize your devices functionality, you can perform a software update by going to Settings > Software update > Download and install, which can help resolve app crashing. Also, be sure to make sure that your apps are up to date as well. Regarding your thoughts on repairs, we want to highlight our Z Assurance program. If you purchased your Galaxy Z Fold6 or Galaxy Z Flip6 from an authorized distributor in the U.S. before July 31, 2024, you are eligible for a one-time discounted repair for the interior folding screen. To qualify, you’ll need to register your device with a Samsung account. Please note that this offer applies only to the interior folding screen and not to other parts, such as the front screen or back glass. You can access the repair service through our support page by selecting ‘Start a Repair’ and following the instructions for either walk-in or mail-in service. If additional damages are found, those will be assessed separately, and costs may apply if deemed out of warranty. We value your feedback and are committed to ensuring your experience with our devices is positive. Please don’t hesitate to reach out to us at Samsung Support if you have further questions or need assistance with this. -Kelvin
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Written by a customer while visiting Samsung US
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