Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB (Unlocked) - Silver Shadow
Average customer rating
4.7 out of 5
4.7
(5,605 Reviews)
Open Ratings Snapshot
Rating breakdown 5,605 reviews
5 Stars
4,350
4 Stars
929
3 Stars
206
2 Stars
55
1 Star
65
92%of customers recommend this product. 
(
1,257 out of 1,366
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB (Unlocked) - Silver Shadow
Customer Rating
4 out of 5
4
Great fold phone but with some some small setbacks
on June 24, 2025
Posted by: Zzzsai
[This review was collected as part of a promotion.] The phone is awesome. But, the camera could be better, the phone could be thinner. The phone could have better battery.
Love to get another phone for my family in a heartbeat
Value
4 out of 5
4
Response from Samsung USBy R&R Team, June 24, 2025
Thank you for sharing your feedback on the Galaxy Z Fold6, Zzzsai. We love to see that you think the Z Fold6 is awesome! We also love that you want to get another phone for your family, but we'd like to help you get the most out of your phone. We see that you may be experiencing some challenges regarding the camera, battery, and size. We encourage you to check out the links attached to help you resolve any concerns you may have regarding this. If you ever have any further concerns or questions, be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001538/ (Battery)
https://www.samsung.com/us/support/answer/ANS10003468/ (Camera for Z Fold6)
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
First Foldable and Best One
on June 24, 2025
Posted by: Jambi117
[This review was collected as part of a promotion.] I wanted to move back to Android, but also needed something to keep up with my work and increased productivity. After shopping around for foldables, I decided to get the Z Fold6 and have loved it ever since. Between the raw power of this device and large screen, I find myself falling in love with it everyday. I was skeptical at first about Galaxy AI, but I find myself using it on the regular now. Between editing images to summarizing web articles, it just makes my life easier. Overall, this is a great phone and I look forward to the Z Fold 7. Good job Samsung!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Two modes for every day usage
on June 24, 2025
Posted by: Abbott
[This review was collected as part of a promotion.] I love this phone for it great usability. It is compact enough when I need just a phone and it is big enough when I need to do my business with word docs, emails and internet. It is mobile enough for both purposes.
Camera is not great but is enough for business purposes like docs scanning and projects pictures.
It's luck pen holder but it is understandable for such a thin phone.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great phone, but too expensive
on June 24, 2025
Posted by: Foldguy316
[This review was collected as part of a promotion.] Powerful, user friendly, and great DEX functionality!
However, it's way over priced. OneOlus and Honor is demonstrating that great phones don't have to cost an arm and leg. Samsung should do less somewhere else in its business model in order to bring the prices of these Fold phones down.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best one so far
on June 24, 2025
Posted by: Zfoldsrule
[This review was collected as part of a promotion.] Love the zfold 6. I've had models 2-6 and this one is my favorite. I love the Galaxy AI features and how fast the phone is. I'll never go back to a regular phone.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 24, 2025
It's great to hear from you! Thank you so much for your wonderful review of the Galaxy Z Fold6! It truly makes our day to know that it’s your favorite model out of all the ones you've tried. We're glad you're enjoying the Galaxy AI features and the speed of the phone. It's really exciting to know that you've been a Fold user since the Z Fold2! Your loyalty means the world to us, and we’re here to support you every step of the way. If you ever need anything or have questions, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product is excellent because it's more than a
on June 24, 2025
Posted by: MeggyMeg
[This review was collected as part of a promotion.] Galaxy AI is the best it can help me with everything from notes to emails!
I use my samsung Galaxy fold for work. You play games, watch movies and it's great for editing pics or videos.
I love using my styles no more notebooks and pens I have every thing I need with the fold.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 24, 2025
Thank you so much for sharing your feedback on the Galaxy Z Fold6, Meg! We appreciate hearing how much you enjoy Galaxy AI and the versatility of your device for both work and play. The ability to take notes, edit videos, and enjoy media all in one device is exactly what we aimed for. We’re glad you’re making good use of the S Pen feature! We hope you continue enjoy all that your phone has to offer. If you have any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Overall worth it
on June 24, 2025
Posted by: Leckon
[This review was collected as part of a promotion.] The extra screen space has so much utility relative to the amount of pocket space the phone takes up that I don't think that I can ever go back to a normal phone. The Galaxy AI features such as text OCR and picture recognition are also very useful. There are downsides, such as shorter battery life, but the ability to read more, write with the S Pen, and multitask whenever I want make everything overall worth it. In future versions, here are some features that I would want:
- Integrated S Pen holder
- Slightly larger front screen for better usability
- Ability to install a privacy screen protector on the main screen
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love this device. Its an absolute 10 out of 10!
on June 24, 2025
Posted by: Membeche
[This review was collected as part of a promotion.] The native Galaxy AI experience its absolutely flawless and super helpful. The big screen its so useful in terms of playing games and streaming movies, series and anime. The sound quality is absolutely flawless. I was doubtful of the moving parts, in terms of durability. But i was wrong, it feels super durable and the quality feels great in every aspect.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 24, 2025
Thank you for sharing your review of the Galaxy Z Fold6, Membeche! We're so happy to see that you're enjoying the Galaxy AI experience and that the large screen enhances your gaming and streaming experience. It's great to know you found the sound quality exceptional as well. We’re glad the Z Fold6's durability has exceeded your expectations. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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