Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB (Unlocked) - Silver Shadow
Average customer rating
4.7 out of 5
4.7
(5,605 Reviews)
Open Ratings Snapshot
Rating breakdown 5,605 reviews
5 Stars
4,350
4 Stars
929
3 Stars
206
2 Stars
55
1 Star
65
92%of customers recommend this product. 
(
1,257 out of 1,366
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB (Unlocked) - Silver Shadow
Customer Rating
4 out of 5
4
Jewel of a display phone
on December 13, 2024
Posted by: Anonymous
Verified Purchase:Yes
Pro's
Great Displays
Decent Camera
Very functional foldable phone
Fast charging.
Cons
Battery life is not good - last 12 hours at best.
face unlock causes display to get very bright at night hurts the eye.
Unnecessary samsung apps cause battery drain.
Response from Samsung USBy R&R Team, December 16, 2024
Thank you for reaching out to us, Satya. We truly appreciate you taking the time to share your feedback on the Galaxy Z Fold6. The Galaxy Z Fold6 is perfect for watching videos and provides an immersive gaming experience. It can reach a peak brightness of 2,600 nits, an improvement from the Galaxy Z Fold5's 1,750 nits. Additionally, its 3-Step Vision Booster adjusts the colors based on the surrounding light, ensuring the display remains clear even outdoors or while you are on the go. We’re glad to hear you appreciate the great display, decent camera, and fast charging features that the Z Fold6 offers. We understand that battery life is essential, and we are continually working on improvements in that area. Check out the links attached for options that should help you optimize your phone's battery life. Your feedback regarding the face unlock feature is valuable as we continue to make improvements. If you have any further suggestions or questions, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Not as good as I thought after buying it again
on December 13, 2024
Posted by: Ray_PA
Verified Purchase:Yes
Some APPs are not functioning properly and the notifications are hard to set up and making changes
Response from Samsung USBy R&R Team, December 15, 2024
Thank you for reaching out to share your feedback on the Galaxy Z Fold6, Ray. We always appreciate insights from our customers. The upgraded processor in the Galaxy Z Fold6 enhances its performance across the board, with CPU performance increased by 17%, GPU by 20%, and NPU by 42% compared to the Galaxy Z Fold5.
If your apps are not functioning properly, we recommend checking and making sure that your apps are up to date as well as your phone. We also see that you ma be having a hard time setting notifications. Check out the link attached for instructions on how to manage your notifications. If you need any further assistance, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10002521/#:~:text=To%20view%20notifications%2C%20simply%20swipe,and%20then%20select%20Most%20recent.
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Zfold6
on December 13, 2024
Posted by: Patrawa
from Atlanta
Expertise:Beginner
Verified Purchase:Yes
And the moment i opened it, exactly what i always expected. Very well made.bi am loving it.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Z Fold 6 is the way!
on December 13, 2024
Posted by: Jaronamo
from Maryland
Expertise:Intermediate
Verified Purchase:Yes
The best phone I have bought since the Note 10. A definite innovative game changer.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on December 13, 2024
Posted by: HP Wizard
Verified Purchase:Yes
Screen is a bit smaller, but I still love the large fold screen. Purchasing and trade-in was quick and easy.
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Fold ever
on December 13, 2024
Posted by: Fold 6 is the best Fold
from Los Angeles California
Expertise:Expert
Verified Purchase:Yes
Fold 6 is the best fold ever,i love it, awesome battery life
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Z fold 6 experience
on December 13, 2024
Posted by: Wells M
from Atlanta
Expertise:Intermediate
Verified Purchase:Yes
Most customers who buy this line of phones like the note taking feature. It is disappointing that the S Pen is not included and the marketing of the phone does not tell you that the Pen is not included. Finding out that it's not there, and that u have to buy it separately...and then that the Pen can only be housed in a case, it's just disappointing and inconvenient.
Then comes the fact you can't use the front screen for note taking. Then comes a number of Apps that cannot switch between screen without restarting 🤦🏽.
No, I would not recommend this to a friend.
Performance
3 out of 5
3
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 17, 2024
Thank you for sharing your feedback on the Galaxy Z Fold6, Wells. We designed the Z Fold6 to offer versatility, and while the S Pen is sold separately, it enhances the note-taking experience for users who value this feature. The Galaxy Z Fold6’s large display is ideal for multitasking, and many apps are optimized for seamless transitions across screens. The S Pen allows for the productive use of Galaxy AI. Please note that while the S Pen is supported on the Main Screen, the Galaxy Z Fold6 does not include an S Pen. To enjoy smooth note-taking and perform Air Commands, consider purchasing the S Pen Fold Edition or the S Pen Case. Regarding the apps restarting, we recommend ensuring that all your apps are up to date to have the best functionality. We appreciate your input and encourage you to explore the full capabilities of the device, along with the wide range of compatible accessories that can enhance your experience. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvinsmsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Poor screen experience
on December 13, 2024
Posted by: Allen
from Washington, Seattle
Expertise:Expert
Verified Purchase:Yes
I wish that Samsung can do more work about the z fold screen size and design, I am not enjoying it because the screen almost square and that big problem with the most of the apps I use, it also cutting the apps and make the apps missing stuff like buttons of information or other stuff, please start work more about the screen experience and make it more rectangular.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
4 out of 5
4
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 15, 2024
We appreciate your feedback on the Galaxy Z Fold6, Allen. The Z Fold6 is the thinnest Galaxy Fold phone yet, featuring a screen that is 1.5 times brighter. It includes a camera with the ProVisual Engine, which enhances your photography experience. Additionally, the battery offers up to 2 more hours of video playback. The device also boasts improved durability and dust resistance. It seems you might be encountering some glitches while using certain apps on the Z Fold6. We recommend checking for updates for these apps. If an app is installed but isn't functioning properly or is crashing, please look for an update through the Play Store or Galaxy Store. If you downloaded the app from a third-party store, be sure to check for updates there as well. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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