Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB (Unlocked) - Silver Shadow
Average customer rating
4.7
(5,605 Reviews)
Rating breakdown 5,605 reviews
5 Stars
4,350
4 Stars
929
3 Stars
206
2 Stars
55
1 Star
65
92%of customers recommend this product.
(
1,257 out of
1,366)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold6 512GB (Unlocked) - Silver Shadow
Posted by: Max Headeoom
from Detroit, MI
Expertise:Expert
Verified Purchase:Yes
The phone is not all that much better then my Zfold4 , seems to be just a bit faster (but then a new install is always faster) and even though the outside screen is a bit bigger, I was under the impression that it was going to feel more "normal" and I was wrong. It is a lot better, but could still be a bit bigger. Battery life is better than my Z4, and it closes better, but otherwise I am not a huge fan of the upgrade
I would recommend this to a friend!
Features
3
Performance
4
Design
2
Value
2
Response from Samsung USBy R&R Team, December 11, 2024
Thank you for sharing your detailed review of the Galaxy Z Fold6, Max. It’s clear you have specific expectations when it comes to upgrades, and we appreciate your insights. It's great to see that you've made the upgrade from the Z Fold4. The Galaxy Z Fold6 stands out as the thinnest version yet, making it even more portable. Additionally, the screen is 1.5 times brighter, offering an enhanced viewing experience that is hard to ignore. With the advanced ProVisual Engine in the camera, your photography skills can really shine. Plus, the device allows for up to 2 extra hours of video playback, making it perfect for binge-watching or gaming. Finally, its improved durability and dust resistance ensure that the Z Fold6 can withstand the rigors of everyday life. We’re glad to hear that you noticed improvements in battery life and the closing mechanism, as these were key areas of focus in our design. However, we noted your concerns regarding the performance and usability of the larger external screen. Your feedback on the overall experience will be invaluable as we work on improving future models. We aim to continually enhance our devices to meet our customer's expectations, and your input will help us in that endeavor. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: V Paz
from Santa Barbara CA
Expertise:Intermediate
Verified Purchase:Yes
There's nothing about this phone i dont love. The front screen is small and easy to use, and the larger screen for multitasking and in general for when I'm reading. I can understand someone not liking that it might feel unwieldy when it's unfolded, but generally, I'm just using 2 hands, and it's fairly easy. The battery typically lasts the whole workday with about 40 to 60 percent by the time I'm getting home, and I'll just keep a bank with me if I'm planning on being out all day. Camera is sharp and clear. Audio is overall great. I suggest it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Hussam
Verified Purchase:Yes
It does comes with charger & cable so im not happy i pay from my pocket
I would recommend this to a friend!
Response from Samsung USBy R&R Team, December 11, 2024
Thank you for sharing your thoughts on the Galaxy Z Fold6, Hussam. The Galaxy Z Fold6 includes the smartphone itself, a data cable, and an ejection pin. Please note that the Galaxy Z Fold6 does not come with a travel adapter. Samsung smartphones come with a USB Type-C data cable, but they do not come with earphones or a charger plug in the box because we want to minimize the impact our products have on the environment. More and more Galaxy users are making sustainable choices in their daily lives to promote better recycling habits. To support our Galaxy community in this journey, we have removed earphones and charger plugs from Samsung Galaxy smartphone boxes. Once again, we appreciate your feedback and hope to hear more from you in the future. If you have any further concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Roger
from Wisconsin
Expertise:Intermediate
Verified Purchase:Yes
I do like the Fold 6. It fits nicely in your hand and has a great display.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Terry
from St Petersburg Florida
Expertise:Expert
Verified Purchase:Yes
I have owned every fold since the start. This is far the best one yet. Never going back to a regular phone, can't lol
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: John
from Wrightstown, WI
Expertise:Expert
Verified Purchase:Yes
Battery life compared to other model is lackluster
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R Team, December 11, 2024
Thanks for sharing your thoughts on the Galaxy Z Fold6, John. The Galaxy Z Fold6 offers improved battery life compared to the Galaxy Z Fold5. Both models have a typical 4400mAh battery, but the advanced processor in the Galaxy Z Fold6 enhances power efficiency. As a result, you can listen to music for up to 77 hours or watch videos for up to 23 hours. To ensure that your battery life is optimized, make sure to keep your phone updated with the latest software. Samsung Galaxy phones and tablets come equipped with settings and features that help you monitor and extend your device's battery life. Keep an eye on battery performance and utilize power-saving modes when necessary to get the most out of your battery. Check out the link attached for additional troubleshooting steps to help optimize your phone's battery life. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/galaxy-battery/optimization/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/galaxy-battery/optimization/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1
Significant issues with screen and split screen
on December 10, 2024
Posted by: MJ B
from Richmond Va
Expertise:Expert
Verified Purchase:Yes
Samsung is ignoring the fact for years, that their phone screens are A CATASTROPHE for people with cataract and bad light reception.
Because of whatever reason, the phone screen is turning down brightness so much, that it is impossible to see anything- and that during daytime, deactivated auto-brightness and "extra brightness" activated.
I need my phone for my job in the car, so it is hooked to the charging cable all day. Other phones like Motorola do not do that.
I have noticed that the screen is at full brightness when it's dark,but darker when it is bright outside which makes ABSOLUTELY no sense!
I'm also amazed, that your phones seem unable to run split screen with simple apps permanently. The phone always shuts off apps after a while. Why do you offer features that are unusable????
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
5
Value
3
Response from Samsung USBy R&R Team, December 11, 2024
Thank you for sharing your thoughts on the Galaxy Z Fold6, MJ. The Galaxy Z Fold6 is perfect for watching videos and enjoying an immersive gaming experience. It boasts a peak brightness of 2600 nits, an increase from the Galaxy Z Fold5's 1750 nits. Additionally, its 3-Step Vision Booster adjusts the display's color based on the surrounding brightness, ensuring clarity even outdoors or while on the go. We appreciate your feedback and noted your concerns regarding screen brightness and app performance. We recommend checking the display settings to optimize brightness under different conditions . To optimize the brightness on your Galaxy phone or tablet, start by opening the Settings app and tapping on Display. From there, disable the Adaptive Brightness feature by turning off the switch next to it. This feature adjusts the screen brightness based on ambient light, which can lead to constant dimming and brightening of the screen. Once you have turned off Adaptive Brightness, you can manually adjust the Brightness bar to achieve your desired level of brightness. This way, you can ensure that your screen remains consistently bright and comfortable, regardless of your surroundings. Our team continuously works on improving software features, including split-screen functionality, and we’re always looking for ways to enhance user experience. Make sure to keep your device up to date and update the apps as well. Your input is valuable in helping us make our products better for everyone. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Cartier
Verified Purchase:Yes
(I purchased this during Black Friday Deals otherwise I would not have purchased a phone)
Immediate Cons you notice:
Cover Screen Size - it's just a bit too thin which makes it hard to type on (especially if you have larger hands) but I've mostly gotten used to it.
Front Facing Cameras - These leave much to be desired at 10MP for the cover screen and 4MP for the inner display, the quality in my opinion is a bit too low to make a lot of use of and to be fair I am coming off the S22 Ultra's 40MP Front camera however you are able to use the rear facing camera for selfies so not the end of the world just a little awkward to use.
Inner Display Aspect Ratio (for video viewing) - The Inner Display is 7.6" however this is with a 4:3 aspect ratio, for most video content being in 16:9 this means you're really only getting a ~6.7" section of the screen for video viewing in that format which is about the same size as regular phones.
Cover Screen Size - it's just a bit too thin which makes it hard to type on (especially if you have larger hands) but I've mostly gotten used to it.
Front Facing Cameras - These leave much to be desired at 10MP for the cover screen and 4MP for the inner display, the quality in my opinion is a bit too low to make a lot of use of and to be fair I am coming off the S22 Ultra's 40MP Front camera however you are able to use the rear facing camera for selfies so not the end of the world just a little awkward to use.
Inner Display Aspect Ratio (for video viewing) - The Inner Display is 7.6" however this is with a 4:3 aspect ratio, for most video content being in 16:9 this means you're really only getting a ~6.7" section of the screen for video viewing in that format which is about the same size as regular phones.
Pros:
Samsungs Multitasking - The capabilities here are top tier and was the main reason I was interested in this phone, I can have 3 apps open on screen with a video miniplayer floating on top of them, it's crazy.
General - I am a heavy phone user in terms of consumption but I haven't had issues with battery life (granted it's pretty early) and display quality is also good, the crease is not really noticeable unless looking at phone at certain angles, the speakers are good and microphone seems decent, and I haven't been super worried about damaging the phone which was an initial concern for me (albeit I do use the s pen case). There are a lot of settings options that make your phone flow nicely based off how you use it (I recommend looking up features videos) and the A.I. features as well as the under display camera (while a bit gimmicky at this time) are pretty cool.
Samsungs Multitasking - The capabilities here are top tier and was the main reason I was interested in this phone, I can have 3 apps open on screen with a video miniplayer floating on top of them, it's crazy.
General - I am a heavy phone user in terms of consumption but I haven't had issues with battery life (granted it's pretty early) and display quality is also good, the crease is not really noticeable unless looking at phone at certain angles, the speakers are good and microphone seems decent, and I haven't been super worried about damaging the phone which was an initial concern for me (albeit I do use the s pen case). There are a lot of settings options that make your phone flow nicely based off how you use it (I recommend looking up features videos) and the A.I. features as well as the under display camera (while a bit gimmicky at this time) are pretty cool.
All in all, my current intentions are to upgrade (if there is a good trade in deal) for next year's foldable, it's hard to want to go back to regular phones.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US