Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Mint
Average customer rating
4.7
(4,247 Reviews)
Rating breakdown 4,247 reviews
5 Stars
3,184
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Mint
Customer Rating
5
I absolutely love this phone!
on March 17, 2025
Posted by: BlessedBaker13
[This review was collected as part of a promotion.] This is the best phone I've ever had. I thought I loved my Galaxy S series, but this one is far better. It fits in my pocket perfectly, so I no longer hook it on things that make it fall out. The camera is amazing, the pictures are clear and perfect. The operating system is fast and I dont have any issues with it slowing down. I didn't know I'd love it this much when I bought it, but I will continue upgrading to this same phone, just newer models!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever
on March 17, 2025
Posted by: Gess124
[This review was collected as part of a promotion.] Switching to Samsung, especially my flip, has been the best decision ever. I love how beautiful it is. It runs so smoothly, and it's so fast. All of its innovative features are extremely useful for any and all media.
One of my most used features are the AI transcribing of voice memos which make work so much easier.
Makes my life easier in every way.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the sleek design
on March 17, 2025
Posted by: horrorfan85
[This review was collected as part of a promotion.] It's just really easy to handle and I love the design and color
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on March 17, 2025
Posted by: Phonelover31
[This review was collected as part of a promotion.] Love this phone. Had it for over a year and no issues.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not so great
on March 17, 2025
Posted by: Shorty
[This review was collected as part of a promotion.] Ram is subpar the ai is horrible the keyboard disappears randomly battery life is horrible the screen protector from the factory only last 6 months it makes a crunch noise when folding wouldn't recommend
Value
2
Response from Samsung USBy R&R, March 19, 2025
Hi Shorty,
Thank you for sharing your feedback on the Galaxy Z Flip5. Samsung is dedicated to delivering cutting-edge technology, and the Galaxy Z Series is designed to provide a unique and innovative experience. To optimize performance, consider exploring the device’s settings and installing the latest software updates, as these can enhance usability. Additionally, take advantage of the benefits that come with your device. The Galaxy Z Assurance program offers one free screen protector replacement and discounts on screen repairs. We value your perspective and are constantly working to refine and improve our products. Thank you for reaching out, and for choosing Samsung!
-Ty
Galaxy Z Fold5 and Flip5 Z Assurance
https://www.samsung.com/us/support/service/z-screen-repair-promo/
Samsung Support
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Samsung Community
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Thank you for sharing your feedback on the Galaxy Z Flip5. Samsung is dedicated to delivering cutting-edge technology, and the Galaxy Z Series is designed to provide a unique and innovative experience. To optimize performance, consider exploring the device’s settings and installing the latest software updates, as these can enhance usability. Additionally, take advantage of the benefits that come with your device. The Galaxy Z Assurance program offers one free screen protector replacement and discounts on screen repairs. We value your perspective and are constantly working to refine and improve our products. Thank you for reaching out, and for choosing Samsung!
-Ty
Galaxy Z Fold5 and Flip5 Z Assurance
https://www.samsung.com/us/support/service/z-screen-repair-promo/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
3
Great feature, but weak hinge and screen.
on March 17, 2025
Posted by: Makinitlukez
[This review was collected as part of a promotion.] I love this phone beside the weak screen that is easily damage (both me and my wife 2nd flip5).
Value
3
Response from Samsung USBy R&R, March 19, 2025
Hey Makinitlukez,
Thank you for your feedback on the Galaxy Z Flip5! We’re glad to hear you are enjoying it’s features. Samsung continuously innovates to bring cutting edge design and functionality to our devices. The Z Flip series is designed to offer a unique foldable experience. Additionally, take advantage of the benefits that come with your device. The Galaxy Z Assurance program offers one free screen protector replacement and discounts on screen repairs. We appreciate your perspective as we refine our technology. Thank you for choosing Samsung!
-Ty
Galaxy Z Fold5 and Flip5 Z Assurance
https://www.samsung.com/us/support/service/z-screen-repair-promo/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your feedback on the Galaxy Z Flip5! We’re glad to hear you are enjoying it’s features. Samsung continuously innovates to bring cutting edge design and functionality to our devices. The Z Flip series is designed to offer a unique foldable experience. Additionally, take advantage of the benefits that come with your device. The Galaxy Z Assurance program offers one free screen protector replacement and discounts on screen repairs. We appreciate your perspective as we refine our technology. Thank you for choosing Samsung!
-Ty
Galaxy Z Fold5 and Flip5 Z Assurance
https://www.samsung.com/us/support/service/z-screen-repair-promo/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
3
Screen is fragile
on March 17, 2025
Posted by: Jakedasnake
[This review was collected as part of a promotion.] The screen is really fragile to drop in.It is not good, even by accident period and they're is no good safe cases for themBut aside from that, the phone is awesome to seamless.Scream flow from top of bottom screen is really awesome and being able to have one thing on the top screen and using the bottom screen as your pat.Or t boardIt's really cool as well.And it's still small but yet big enough that you can watch videos and play games.
Value
3
Response from Samsung USBy R&R, March 19, 2025
Hi there Jakedasnake,
Thank you for sharing your thoughts on the Galaxy Z Flip5! We are thrilled you enjoy its innovative design and seamless display. The Z Flip series is crafted to provide a unique and compact experience while delivering powerful performance. Additionally, don't forget to take advantage of the benefits that come with your device. The Galaxy Z Assurance program offers one free screen protector replacement and discounts on screen repairs. We appreciate your feedback as Samsung continues to advance foldable technology. Thank you for being a valued customer—enjoy your experience with Samsung!
-Ty
Galaxy Z Fold5 and Flip5 Z Assurance
https://www.samsung.com/us/support/service/z-screen-repair-promo/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy Z Flip5! We are thrilled you enjoy its innovative design and seamless display. The Z Flip series is crafted to provide a unique and compact experience while delivering powerful performance. Additionally, don't forget to take advantage of the benefits that come with your device. The Galaxy Z Assurance program offers one free screen protector replacement and discounts on screen repairs. We appreciate your feedback as Samsung continues to advance foldable technology. Thank you for being a valued customer—enjoy your experience with Samsung!
-Ty
Galaxy Z Fold5 and Flip5 Z Assurance
https://www.samsung.com/us/support/service/z-screen-repair-promo/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
3
Good quality, ability to fold small was great.
on March 17, 2025
Posted by: dinah23
[This review was collected as part of a promotion.] Features access for gaming and entertainment production. Foldable access was great until my screen protector was placed incorrectly and cracked my screen when folded.
Value
3
Response from Samsung USBy R&R, March 19, 2025
Hola dinah23,
Thank you for sharing your experience with the Galaxy Z Flip5! It's wonderful to hear that you're enjoying the foldable design and its gaming and entertainment convenience. Samsung is dedicated to providing innovative technology that enhances your daily life. Be sure to take advantage of the benefits that come with your device. The Galaxy Z Assurance program includes one free screen protector replacement and discounts on screen repairs. We appreciate your feedback and look forward to continuing to deliver cutting-edge technology to you.
-Ty
Galaxy Z Fold5 and Flip5 Z Assurance
https://www.samsung.com/us/support/service/z-screen-repair-promo/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy Z Flip5! It's wonderful to hear that you're enjoying the foldable design and its gaming and entertainment convenience. Samsung is dedicated to providing innovative technology that enhances your daily life. Be sure to take advantage of the benefits that come with your device. The Galaxy Z Assurance program includes one free screen protector replacement and discounts on screen repairs. We appreciate your feedback and look forward to continuing to deliver cutting-edge technology to you.
-Ty
Galaxy Z Fold5 and Flip5 Z Assurance
https://www.samsung.com/us/support/service/z-screen-repair-promo/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US