Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Mint
Average customer rating
4.7
(4,247 Reviews)
Rating breakdown 4,247 reviews
5 Stars
3,184
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Mint
Customer Rating
5
Galaxy z5 flip phone
on March 8, 2025
Posted by: Chefbarlett
[This review was collected as part of a promotion.] I was not the most tech minded individual but the galaxy z5 flip phone does almost every thing for me. It's fun searching all the programs and apps and it's a breeze
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Practical
on March 8, 2025
Posted by: DLP1017
[This review was collected as part of a promotion.] Practical for someone who doesn't want their phone taking all the space in their pocket! The Audio Eraser is also nice!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love it!!
on March 8, 2025
Posted by: Gomimis
[This review was collected as part of a promotion.] Great phone. Love that it fold no creasing. Easy to put in pocket or purse.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The flip 5
on March 9, 2025
Posted by: Defensechef
[This review was collected as part of a promotion.] I use my phone across multiple media platforms to keep in touch with family. I have to say the battery survives with the workload. I usually have to charge it after an 8 hour work shift. I use it to contact coworkers at different locations. It's a study phone, for the two years that I have had it. It's general wear and tear cosmetically.
I have enjoyed the phone and its uses.
I have enjoyed the phone and its uses.
Value
3
Response from Samsung USBy R&R, March 11, 2025
Hi Defensechef,
Thank you for sharing your experience with your Galaxy Z Flip5. Having a device that can easily fulfill all your mobile needs is always a win. From staying connected with friends and family to researching and preparing for upcoming exams, you can find your Galaxy Z Flip5 durable enough to keep up with you and any tasks you may have. We thank you for letting us know how it is going with your Galaxy Z Flip5. Thank you for choosing Samsung.
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your experience with your Galaxy Z Flip5. Having a device that can easily fulfill all your mobile needs is always a win. From staying connected with friends and family to researching and preparing for upcoming exams, you can find your Galaxy Z Flip5 durable enough to keep up with you and any tasks you may have. We thank you for letting us know how it is going with your Galaxy Z Flip5. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2
Phones amazing BUT THE SCREEN!
on March 9, 2025
Posted by: Bengalsgalaxy
[This review was collected as part of a promotion.] The sleek design of the folding phone is certainly eye-catching. Its innovative mechanism allows for a larger screen in a compact device. This technology offers a glimpse into the future of mobile communication. However, concerns have been raised about the phone's structural integrity. Some users have reported issues with the hinge mechanism. Others have expressed worry about the screen's susceptibility to damage. It's crucial for manufacturers to address these durability concerns. Further development is needed to ensure the longevity of these innovative devices.
Value
2
Response from Samsung USBy R&R, March 11, 2025
Hello there Bengalsgalaxy,
Thank you for reaching out and sharing your detailed outlook on the Galaxy Z Flip5. Your feedback is valuable to us, and expressing a thorough evaluation of the device allows us to learn from the user's experience. As foldable devices are making a splash on the mobile device spectrum, one of our priorities has been and will continue to be the durability of the device's structure. We are continuously innovating advancements in the design of foldable devices.
We look forward to bringing you more creative technological advancements in the future. We are grateful for your insight. Thanks for choosing innovation with Samsung!
-Ty
Samsung Support
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Samsung Community
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Thank you for reaching out and sharing your detailed outlook on the Galaxy Z Flip5. Your feedback is valuable to us, and expressing a thorough evaluation of the device allows us to learn from the user's experience. As foldable devices are making a splash on the mobile device spectrum, one of our priorities has been and will continue to be the durability of the device's structure. We are continuously innovating advancements in the design of foldable devices.
We look forward to bringing you more creative technological advancements in the future. We are grateful for your insight. Thanks for choosing innovation with Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
Tiny but mighty!
on March 10, 2025
Posted by: Rowenthunting
[This review was collected as part of a promotion.] After using a clunky phone for ages, this tiny, lightweight one feels amazing in my hands and pockets. ;) I'm used to waterproof phones, so hearing this one wasn't was iffy, but I'm not a swimmer, so I got it anyway. Thanks, Samsung, for bringing back the fold! It's totally worth the money; I love snapping it shut after a call. LOL
Value
4
Response from Samsung USBy R&R, March 12, 2025
Hey there Rowenthunting,
We love the nostalgia of the Galaxy Z Flip5. Bringing the classic cellphone vibe to modern technology only seems right. This phone is an excellent choice because it is compact and can easily slide into your pocket. It also takes breathtaking photos with Galaxy AI. Built to last, withstanding up to 200,000 fold, you can rest assured that your Galaxy Z Flip5 is going to keep up with you. We thank you for sharing your experience! Thanks for being part of the Samsung family!
-Ty
Samsung Support
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Samsung Community
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We love the nostalgia of the Galaxy Z Flip5. Bringing the classic cellphone vibe to modern technology only seems right. This phone is an excellent choice because it is compact and can easily slide into your pocket. It also takes breathtaking photos with Galaxy AI. Built to last, withstanding up to 200,000 fold, you can rest assured that your Galaxy Z Flip5 is going to keep up with you. We thank you for sharing your experience! Thanks for being part of the Samsung family!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
1
In theory it's cool but not in real
on March 10, 2025
Posted by: Beebian
[This review was collected as part of a promotion.] I have had this phone for a year and the outted screen is very cool but this model has been my most unpleasant experience with Samsung. I've always used notes and this one is a huge challenge. Battery life dies quickly even when I first got it, photo quality isn't the greatest compared to the note and the flip thing gets old. My screen has now just started to get damaged from the open and closing just in a year. I really wanted to love this phone but it's not for me. Screen is small.
Value
1
Response from Samsung USBy R&R, March 11, 2025
Ahoy Beebian,
Your review of your Galaxy Z Flip5 is much appreciated, and we thank you for taking the time to let us know about your experience. Changing to a new type of device can take some time to discover what you love about the device and learn all the features. Within the Samsung ecosystem, there may be different devices with different structures, yet you can still be guaranteed a similar performance across the line. Noticing battery life is not lasting as long a lot of times. This may be due to settings within your phone, like backlight settings; another reason could be background applications running. Ensuring software updates are completed routinely and when you receive the notification helps with battery life as well. Setting up your camera settings will produce an outcome on photos that will be stunning with every shot you take. You can grab photos when the phone is folded using the Quick shot feature, unfolded using the regular camera, or propped open using Flex mode. An article to a link on how you can set up your device’s camera will be linked below. The best feature of your phone is the Galaxy Z Assurance program. This is a program that benefits your phone’s screen, providing you with one free screen protector replacement and discounts on screen repairs, giving you peace of mind and confidence in your device. More information about the Galaxy Z Assurance will be linked below as well. Please reach out to our Samsung Support Team if you have any questions. We thank you for your loyalty to Samsung!
-Ty
Get the best shots with your Galaxy Z Flip series phone
https://www.samsung.com/us/support/answer/ANS10002542/
Galaxy Z Fold5 and Flip5 Z Assurance
https://www.samsung.com/us/support/service/z-screen-repair-promo/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Your review of your Galaxy Z Flip5 is much appreciated, and we thank you for taking the time to let us know about your experience. Changing to a new type of device can take some time to discover what you love about the device and learn all the features. Within the Samsung ecosystem, there may be different devices with different structures, yet you can still be guaranteed a similar performance across the line. Noticing battery life is not lasting as long a lot of times. This may be due to settings within your phone, like backlight settings; another reason could be background applications running. Ensuring software updates are completed routinely and when you receive the notification helps with battery life as well. Setting up your camera settings will produce an outcome on photos that will be stunning with every shot you take. You can grab photos when the phone is folded using the Quick shot feature, unfolded using the regular camera, or propped open using Flex mode. An article to a link on how you can set up your device’s camera will be linked below. The best feature of your phone is the Galaxy Z Assurance program. This is a program that benefits your phone’s screen, providing you with one free screen protector replacement and discounts on screen repairs, giving you peace of mind and confidence in your device. More information about the Galaxy Z Assurance will be linked below as well. Please reach out to our Samsung Support Team if you have any questions. We thank you for your loyalty to Samsung!
-Ty
Get the best shots with your Galaxy Z Flip series phone
https://www.samsung.com/us/support/answer/ANS10002542/
Galaxy Z Fold5 and Flip5 Z Assurance
https://www.samsung.com/us/support/service/z-screen-repair-promo/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Room to improve
on March 11, 2025
Posted by: L100aura
[This review was collected as part of a promotion.] Great photo in terms of portability, I can carry it with any small/petite bag with me, the phone is also handy when going to the gym, it's not taking up space and the the design is sleek.
But the camera and battery definitely have room to improve. Need to constantly charge it which is really inconvenient. Hope to see upgrades in flip 7.
Value
3
Response from Samsung USBy R&R, March 12, 2025
Hey there L100aura,
Thank you for your insight into your Galaxy Z Flip5. Your phone battery will typically learn your behaviors and device use. However, optimizing your phone's battery will allow for a longer life. Go to 'Battery and device care' in 'Settings. Tap 'Optimize now' to check apps with high background battery usage. *The availability of this feature may vary depending on the app. Regarding the camera on your Galaxy Z Flip5, it's a matter of setting it up to your liking. One of the many benefits of the new Galaxy Z Flip5 is quick and easy access to the phone's FlexCam (the camera on the large Cover Screen), so you can take a Quick Shot selfie without opening your phone. We hope you can get your phone set up to your liking! We thank you for reaching out, and we can't wait for you to check out what we have next in store for the Z Flip series! Thank you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your insight into your Galaxy Z Flip5. Your phone battery will typically learn your behaviors and device use. However, optimizing your phone's battery will allow for a longer life. Go to 'Battery and device care' in 'Settings. Tap 'Optimize now' to check apps with high background battery usage. *The availability of this feature may vary depending on the app. Regarding the camera on your Galaxy Z Flip5, it's a matter of setting it up to your liking. One of the many benefits of the new Galaxy Z Flip5 is quick and easy access to the phone's FlexCam (the camera on the large Cover Screen), so you can take a Quick Shot selfie without opening your phone. We hope you can get your phone set up to your liking! We thank you for reaching out, and we can't wait for you to check out what we have next in store for the Z Flip series! Thank you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US