Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Mint
Average customer rating
4.7
(4,247 Reviews)
Rating breakdown 4,247 reviews
5 Stars
3,184
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Mint
Customer Rating
3
Smart device that's not that smart :(
on February 11, 2025
Posted by: Zeya007
[This review was collected as part of a promotion.] You Can't access internet from front screen that was a huge disappointment. Phone glitches and shuts down applications. Screen dip makes swiping applications difficult.
Value
3
Response from Samsung USBy R&R, February 18, 2025
Hello Zeya007,
It's great to hear from you, and we appreciate you sharing your experience with your Galaxy Z Flip5. We love the opportunity to learn how our users are utilizing their devices, as it helps us find ways to improve and enhance usability. To get started, you can enable the “Flex mode panel” in your settings. This feature allows you to add certain apps, including your browser, to your Flex Screen.
If you’re experiencing a hard time with applications shutting down or your device becoming glitchy, here are a couple of troubleshooting steps to follow:
1. Ensure your device's software is up to date. This is a quick fix that can have a significant impact.
2. Close background applications to free up resources.
3. Keep your favorite applications updated for better performance while navigating on your phone.
Thank you so much for your feedback, and for choosing Samsung!
-Ty
Add, customize, and use widgets on Galaxy phones
https://www.samsung.com/us/support/answer/ANS10000945/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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It's great to hear from you, and we appreciate you sharing your experience with your Galaxy Z Flip5. We love the opportunity to learn how our users are utilizing their devices, as it helps us find ways to improve and enhance usability. To get started, you can enable the “Flex mode panel” in your settings. This feature allows you to add certain apps, including your browser, to your Flex Screen.
If you’re experiencing a hard time with applications shutting down or your device becoming glitchy, here are a couple of troubleshooting steps to follow:
1. Ensure your device's software is up to date. This is a quick fix that can have a significant impact.
2. Close background applications to free up resources.
3. Keep your favorite applications updated for better performance while navigating on your phone.
Thank you so much for your feedback, and for choosing Samsung!
-Ty
Add, customize, and use widgets on Galaxy phones
https://www.samsung.com/us/support/answer/ANS10000945/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Ambient wallpapers
on February 11, 2025
Posted by: Zo420777
[This review was collected as part of a promotion.] I wish the flip 5 had ambient wallpapers like the galaxy s24 and up.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
I wanna go back to the regular S series
on February 11, 2025
Posted by: AliceN1derland30
[This review was collected as part of a promotion.] Created a line in the middle due to that fold feature. Just waiting till i pay this off and get the regular S series instead. I regret getting this model
Value
3
Response from Samsung USBy R&R, February 18, 2025
Hi AliceN1derland30,
Your feedback on your Galaxy Z Flip5 is much appreciated. We understand that adapting to a new device and an entirely new concept can be intriguing. The line you may notice is due to the design of your device and how the foldable technology is utilized, but it doesn’t interfere with the way the phone works. Our 5th generation foldable technology utilizes advanced, time-tested folding innovation, and has been tested and verified to withstand 200,000 folds over 5 years of daily use. This means you can be confident in the durability of your device, designed to withstand the rigors of daily use. As a Z Series device holder, your phone is a part of the Galaxy Z Assurance Program. You are able to get one free screen protector replacement and discounts on screen repairs if ever needed. More information will be linked. We want to say we thank you for your feedback. We are so pleased to have you as a part of the Samsung community!
-Ty
Galaxy Z Fold5 and Flip5 Z Assurance:
https://www.samsung.com/us/support/service/z-screen-repair-promo/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Your feedback on your Galaxy Z Flip5 is much appreciated. We understand that adapting to a new device and an entirely new concept can be intriguing. The line you may notice is due to the design of your device and how the foldable technology is utilized, but it doesn’t interfere with the way the phone works. Our 5th generation foldable technology utilizes advanced, time-tested folding innovation, and has been tested and verified to withstand 200,000 folds over 5 years of daily use. This means you can be confident in the durability of your device, designed to withstand the rigors of daily use. As a Z Series device holder, your phone is a part of the Galaxy Z Assurance Program. You are able to get one free screen protector replacement and discounts on screen repairs if ever needed. More information will be linked. We want to say we thank you for your feedback. We are so pleased to have you as a part of the Samsung community!
-Ty
Galaxy Z Fold5 and Flip5 Z Assurance:
https://www.samsung.com/us/support/service/z-screen-repair-promo/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever!
on February 11, 2025
Posted by: Rosemariesf
[This review was collected as part of a promotion.] Love the fold, easy to carry, looking forward to newer version.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The size of the Z Flip5 is perfect.
on February 11, 2025
Posted by: ThisIsCrazy
[This review was collected as part of a promotion.] It's awesome not feeling like I have a tablet in my pocket. The small amount of space it takes up is perfect. But flip it open and there's the big beautiful screen. The outside screen is perfect for checking notifications, quick replies, or checking the time. It's so satisfying to answer or hangup a call by opening or closing it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Screen doesn't work
on February 11, 2025
Posted by: Hateflip
[This review was collected as part of a promotion.] After a year of usage, the screen had a black line were the phone folds, Samsung refused the repair under waranty because my samsugcase made a minor scrach on the hinge from puting the case on and off the phone.
Value
1
Response from Samsung USBy R&R, February 18, 2025
Hi There,
Thank you for sharing your experience with the Galaxy Z Flip5. Owning a stunning device can significantly impact your daily life, and the convenience of having modern technology in a compact form is truly a game changer. The durability of the Galaxy Z Flip5 is impressive; it has been tested and verified to withstand 200,000 folds over five years of daily use. With the Galaxy Z Assurance Program, you can have peace of mind regarding your device. All Galaxy Z Series products come with pre-installed internal screen protection, and you will receive a complimentary one-time screen protector replacement if needed. Additionally, we offer special coverage for a discounted, one-time screen replacement in the event of a defect or accident. For eligible devices, you can also add extra coverage through Samsung Care+, which provides extended protection and support. We encourage you to reach out to our Samsung Support Team to explore your options further. More information about the Galaxy Z Assurance will be provided via the linked resources. Thank you once again for your time, and for being a part of the Samsung team! -Ty
Galaxy Z Fold5 and Flip5:
https://www.samsung.com/us/support/service/z-screen-repair-promo/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy Z Flip5. Owning a stunning device can significantly impact your daily life, and the convenience of having modern technology in a compact form is truly a game changer. The durability of the Galaxy Z Flip5 is impressive; it has been tested and verified to withstand 200,000 folds over five years of daily use. With the Galaxy Z Assurance Program, you can have peace of mind regarding your device. All Galaxy Z Series products come with pre-installed internal screen protection, and you will receive a complimentary one-time screen protector replacement if needed. Additionally, we offer special coverage for a discounted, one-time screen replacement in the event of a defect or accident. For eligible devices, you can also add extra coverage through Samsung Care+, which provides extended protection and support. We encourage you to reach out to our Samsung Support Team to explore your options further. More information about the Galaxy Z Assurance will be provided via the linked resources. Thank you once again for your time, and for being a part of the Samsung team! -Ty
Galaxy Z Fold5 and Flip5:
https://www.samsung.com/us/support/service/z-screen-repair-promo/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Functionality is Unmatched
on February 11, 2025
Posted by: Leggz420
[This review was collected as part of a promotion.] Seamless action across apps
Dual screen makes multi-tasking effortless
Dual screen makes multi-tasking effortless
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Do not do it! It's a trap.
on February 11, 2025
Posted by: Flipthis
[This review was collected as part of a promotion.] I have had this phone less than 2 years and I already need to replace it because the screen protector is coming off at the fold AND the bottom screen is flickering so bad! I initially loved the size so I could put it in my pocket or purse and go. The downsides to a smaller phone? It gets lost so easily and the battery life sucks! Full charge @ 7am, 2% by 5pm.
Value
2
Response from Samsung USBy R&R, February 18, 2025
Hi Flipthis,
Thank you for your feedback on your Galaxy Z Flip5. One of the great benefits of owning the Galaxy Z Flip5 is the convenience of the Galaxy Z Assurance promo, which you are automatically enrolled in when you purchase your device. To qualify, you must purchase a Galaxy Z Flip5 in the U.S. from Samsung or a Samsung-authorized distributor before July 31, 2024. The Galaxy Z Flip5 comes with pre-installed internal screen protection. Additionally, you receive a free one-time screen protector replacement if needed. If you experience a defect or accident, you also have access to special coverage for a discounted, one-time screen replacement. We understand that having your device readily available and repaired promptly is important. That’s why we've partnered with uBreakiFix, an authorized repair location for Samsung devices. With over 600 locations across the U.S., you may find one near you. You have the option to make an appointment or walk-in for service. Regarding battery drain, please ensure that you close any apps you are not using, and consider lowering your screen brightness to improve battery life. Streaming videos or playing games can significantly drain your battery, as these activities require a lot of processing power. To ensure optimal battery performance, please use an authorized Samsung charger for recharging your device. Our Samsung Support Team is always here to provide necessary information and assistance. Please feel free to reach out to one of our skilled team members. Thank you for reaching out, and we appreciate your loyalty to Samsung! -Ty
Galaxy Z Fold5 and Flip5:
https://www.samsung.com/us/support/service/z-screen-repair-promo/
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your feedback on your Galaxy Z Flip5. One of the great benefits of owning the Galaxy Z Flip5 is the convenience of the Galaxy Z Assurance promo, which you are automatically enrolled in when you purchase your device. To qualify, you must purchase a Galaxy Z Flip5 in the U.S. from Samsung or a Samsung-authorized distributor before July 31, 2024. The Galaxy Z Flip5 comes with pre-installed internal screen protection. Additionally, you receive a free one-time screen protector replacement if needed. If you experience a defect or accident, you also have access to special coverage for a discounted, one-time screen replacement. We understand that having your device readily available and repaired promptly is important. That’s why we've partnered with uBreakiFix, an authorized repair location for Samsung devices. With over 600 locations across the U.S., you may find one near you. You have the option to make an appointment or walk-in for service. Regarding battery drain, please ensure that you close any apps you are not using, and consider lowering your screen brightness to improve battery life. Streaming videos or playing games can significantly drain your battery, as these activities require a lot of processing power. To ensure optimal battery performance, please use an authorized Samsung charger for recharging your device. Our Samsung Support Team is always here to provide necessary information and assistance. Please feel free to reach out to one of our skilled team members. Thank you for reaching out, and we appreciate your loyalty to Samsung! -Ty
Galaxy Z Fold5 and Flip5:
https://www.samsung.com/us/support/service/z-screen-repair-promo/
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US