Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Mint
Average customer rating
4.7
(4,247 Reviews)
Rating breakdown 4,247 reviews
5 Stars
3,184
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Mint
Customer Rating
5
Amazing phone, literally my dream phone
on February 11, 2025
Posted by: Paupau320
[This review was collected as part of a promotion.] Amazing phone, my dream phone, always wanted this one for the flip function, amazing seamless actions across apps, easy to use, incredible fun designs for the phone and apps, great camera, honestly i will keep using this phone ans the new flips from now on. Pne thing i knew it will happen that in a but of a con for the flip is the line agros the screen protector that happesns when you open ans close the phone too much, i dont mind it too much but it could be better.
Value
5
Response from Samsung USBy R&R, May 20, 2025
Thank you for sharing your Galaxy Z Flip5 experience, Paupau320! We love hearing how it’s seamless performance, stylish flip design, and fun features. The Z Flip series is all about blending innovation with personality, and it’s great to know it fits your lifestyle so well. That’s the kind of feedback that makes our day. We're so glad you're loving your product experience! Thanks for being part of the Samsung family!
-Ty
Samsung Support
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-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Great color range, sleeker design and slimmer
on February 11, 2025
Posted by: JessRey
[This review was collected as part of a promotion.] Seamless actions across apps, audio improvements, better color range, the wireless charging is improved and faster. I am so impressed with the new version of this phone that I am thinking about upgrading my gas phone. They even upgraded the glass protection for the flip to prevent cracking.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Vivid colors and all features are perfect.
on February 11, 2025
Posted by: TroysZ5
[This review was collected as part of a promotion.] I mainly play games. Call of Duty Warzone and Madden mobile 25. Easy to get used to. Screen is perfect.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy flip 5
on February 11, 2025
Posted by: 1867john
[This review was collected as part of a promotion.] Love my phone, my galaxy flip 5 is a awesome phone 🤳🏿
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Has wonderful features.
on February 11, 2025
Posted by: Hotrodwife
[This review was collected as part of a promotion.] Love how it can text and call on the front as well as take pictures too. It's very easy to work with since I do doordash. It's a great phone with amazing sounds and great Bluetooth too.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Review of personal phone
on February 11, 2025
Posted by: PJ2025
[This review was collected as part of a promotion.] I use my phone for texts, calls, and internet browsing. I find the phone heavy and extremely warm at times. Will probably look for a different phone soon.
Value
3
Response from Samsung USBy R&R, February 13, 2025
Hello Pj2025,
Thank you for sharing your experience with the Galaxy Z Flip5! Its compact, foldable design offers a unique combination of style and functionality, making it ideal for texting, making calls, and browsing on the go. We recognize that every user has different preferences, and Samsung continually refines its innovative designs to provide the best possible experience for all. Whether you're using a phone, tablet, smartwatch, or earbuds, all Galaxy devices operate best within a specific temperature range. While they might feel warm under certain conditions, such as while charging, this does not impact the device's lifespan or performance. More information on how to keep your device within normal temperature limits can be found in the article linked below. We are pleased to have you as a part of the Samsung community. Thank you for reaching out, and we hope you find a Galaxy device that meets your needs with your next upgrade.
-Ty
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy Z Flip5! Its compact, foldable design offers a unique combination of style and functionality, making it ideal for texting, making calls, and browsing on the go. We recognize that every user has different preferences, and Samsung continually refines its innovative designs to provide the best possible experience for all. Whether you're using a phone, tablet, smartwatch, or earbuds, all Galaxy devices operate best within a specific temperature range. While they might feel warm under certain conditions, such as while charging, this does not impact the device's lifespan or performance. More information on how to keep your device within normal temperature limits can be found in the article linked below. We are pleased to have you as a part of the Samsung community. Thank you for reaching out, and we hope you find a Galaxy device that meets your needs with your next upgrade.
-Ty
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Good phone
on February 11, 2025
Posted by: Roadeagle14
[This review was collected as part of a promotion.] Don't have to worry about a crack of it falls because of it being closed while folded
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Phone gas been the most durable phone with case in
on February 11, 2025
Posted by: Canonfodder
[This review was collected as part of a promotion.] I do have a slight issue with the screen protector replacement, the first recommended dealer wanted to download all of my data and required my.passcode to install, was advised the process would take 3-4 hours, this is not okay for.a simple protector replacement
Value
5
Written by a customer while visiting Samsung US