Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Mint
Average customer rating
4.7
(4,247 Reviews)
Rating breakdown 4,247 reviews
5 Stars
3,184
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Mint
Customer Rating
3
This product is easy to carry
on February 8, 2025
Posted by: Foguri1185
[This review was collected as part of a promotion.] Samsung Galaxy Z Flip 5 - Compact and Powerful
The Samsung Galaxy Z Flip 5 is a game-changer in the foldable phone market. Its innovative design allows for easy portability, fitting comfortably in your pocket while offering a large 6.7-inch Dynamic AMOLED display with a 120Hz refresh rate for smooth scrolling and vibrant visuals. The Qualcomm Snapdragon 8 Gen 2 processor ensures top-notch performance, handling multitasking and gaming effortlessly.
The Samsung Galaxy Z Flip 5 is a game-changer in the foldable phone market. Its innovative design allows for easy portability, fitting comfortably in your pocket while offering a large 6.7-inch Dynamic AMOLED display with a 120Hz refresh rate for smooth scrolling and vibrant visuals. The Qualcomm Snapdragon 8 Gen 2 processor ensures top-notch performance, handling multitasking and gaming effortlessly.
The camera system is impressive, with dual 12MP rear cameras and a 10MP front camera, capturing high-quality photos and videos. The larger outer display is now more functional, allowing quick access to notifications, music controls, and selfies without unfolding the phone. Battery life is decent, lasting a full day with moderate use.
Overall, the Samsung Galaxy Z Flip 5 combines style, performance, and practicality, making it a standout choice for those seeking a powerful yet compact foldable phone.
Value
3
Response from Samsung USBy R&R, February 10, 2025
Hello Foguri1185,
Thank you for sharing your honest feedback about your experience with the Galaxy Z Flip5. We are thrilled to hear that your device is not only meeting but exceeding your expectations. The advancements in the Z Series have truly revolutionized how users engage with Galaxy AI, and this compact device packs a powerful punch. We're delighted that you are enjoying all the great features of the Z Flip5. Thank you once again for your feedback and for choosing Samsung!
-Ty
Samsung Support
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Thank you for sharing your honest feedback about your experience with the Galaxy Z Flip5. We are thrilled to hear that your device is not only meeting but exceeding your expectations. The advancements in the Z Series have truly revolutionized how users engage with Galaxy AI, and this compact device packs a powerful punch. We're delighted that you are enjoying all the great features of the Z Flip5. Thank you once again for your feedback and for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Phone is great!
on February 8, 2025
Posted by: Pawnie
[This review was collected as part of a promotion.] seamless actions across apps is the best part. I love the multi window feature so I cam multitask. I am a streamer and have streamed with this phone. The camera is great and the battery life is long. The camera view on the outside of the phone is so convenient! I can use the back cam while seeing myself.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great computering but flaws in the design
on February 8, 2025
Posted by: Capkirk
[This review was collected as part of a promotion.] Love the concept and the cpu's the phone has to offer for a gamer like me it runs smooth but the flaws lay in the design of the phone for the folding it up and putting it in my pocket wasn't prepared for the duties of My everyday life it wore a crease in the middle pretty quick with made the touch feature of the phone start to decline and getting a new screen wasn't in my pay grade as I was still paying the phone off from a loan and some how the insurance didn't cover it since really it wasn't broken but all in all I liked the phone and would get again just learned from my mistakes or Is it that yall will learn from customer experience..
Value
3
Response from Samsung USBy R&R, February 11, 2025
Hello Capkirk,
We’re thrilled to hear that you’re enjoying your Galaxy Z Flip6! The Octa-Core processor is one of the most powerful available, making it perfect for gaming and other demanding tasks you may want to perform on your phone. Our goal was to build a fantastic concept into a phone with excellent infrastructure. As a Z Series device owner, you're automatically enrolled in the Galaxy Z Assurance promotion, which offers great benefits like free screen protector replacements and discounts on screen repairs. Additionally, we provide the option to add extra coverage through Samsung Care+ on eligible devices, giving you extended protection and support. If you have any questions or would like to explore your options further, please don’t hesitate to contact our Samsung Support Team. Thank you for reaching out, and we appreciate your choice of Samsung!
-Ty
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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We’re thrilled to hear that you’re enjoying your Galaxy Z Flip6! The Octa-Core processor is one of the most powerful available, making it perfect for gaming and other demanding tasks you may want to perform on your phone. Our goal was to build a fantastic concept into a phone with excellent infrastructure. As a Z Series device owner, you're automatically enrolled in the Galaxy Z Assurance promotion, which offers great benefits like free screen protector replacements and discounts on screen repairs. Additionally, we provide the option to add extra coverage through Samsung Care+ on eligible devices, giving you extended protection and support. If you have any questions or would like to explore your options further, please don’t hesitate to contact our Samsung Support Team. Thank you for reaching out, and we appreciate your choice of Samsung!
-Ty
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Powerful, Sleek, and Feature-Packed Smartphone
on February 9, 2025
Posted by: Buttercup
[This review was collected as part of a promotion.] The Samsung Galaxy Z Flip 5 is a stunning evolution of the foldable phone, offering a sleek and innovative design that blends style with practicality. With its compact form factor, the Z Flip 5 fits easily in your pocket, but when unfolded, it provides a spacious 6.7-inch AMOLED display with vibrant colors and crisp details. The display is smooth, thanks to its 120Hz refresh rate, making for an enjoyable viewing experience, whether you're scrolling through apps or watching videos.
The foldable mechanism is more refined than ever, with a sturdy hinge that feels durable and reliable. The phone’s Flex Mode allows you to use the device at different angles, making multitasking and video calls much more convenient. When folded, the phone has a small outer display that provides useful information like notifications, quick app access, and even a preview of your camera shots.
Performance is top-notch, thanks to the Snapdragon 8 Gen 2 chipset, which delivers fast and efficient power for gaming, multitasking, and general use. The 8GB of RAM ensures smooth performance, even when running multiple apps. The camera system, while not the best in the flagship category, delivers solid results with its 12MP main and ultra-wide lenses, producing sharp and vibrant photos, especially in good lighting.
Battery life is decent but not groundbreaking, lasting a full day with moderate use. The Z Flip 5 is also 5G-enabled, ensuring you stay connected with fast download speeds. Overall, the Samsung Ga
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
everything good but need to open the phone
on February 10, 2025
Posted by: jegalmin78
[This review was collected as part of a promotion.] I like the phone that small and slim to fit in my hand. All the new features that on the phone makes easy to control but only problem I had is one more step to use the full feature that open the phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Wireless power share rules
on February 10, 2025
Posted by: Funnyfarmer51509126
[This review was collected as part of a promotion.] I absolutely love it. The wireless power share feature is the coolest.
Value
5
Response from Samsung USBy R&R, May 16, 2025
Hi there, Funnyfarmer51509126,
We’re excited to hear that you love the Wireless Power Share feature! It's truly one of the coolest ways to stay connected and share power on the go. The Galaxy Z Flip5 combines innovation with a stylish, compact design that turns heads and enhances your daily life. We’re honored to be a part of your everyday tech toolkit. Keep thriving with Samsung!
-Ty
Samsung Support
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Samsung Community
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Facebook
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We’re excited to hear that you love the Wireless Power Share feature! It's truly one of the coolest ways to stay connected and share power on the go. The Galaxy Z Flip5 combines innovation with a stylish, compact design that turns heads and enhances your daily life. We’re honored to be a part of your everyday tech toolkit. Keep thriving with Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Enjoyed when I had this phone
on February 10, 2025
Posted by: Tinyteears
[This review was collected as part of a promotion.] I enjoyed the flip phone, but learned too late not to try to change the battery myself.
Needs store personnel to change the phone battery. It's too intricately attached to computer board inside the phone.
Value
5
Response from Samsung USBy R&R, May 23, 2025
Hiya Tinyteears,
Thanks for sharing your experience with the Galaxy Z Flip5! It’s great to hear that you enjoyed using the phone, especially its unique form factor that makes it fun and functional. The compact, foldable design is a standout feature that continues to turn heads and redefine what smartphones can be. We appreciate the feedback on the internal design. The Galaxy Z Series is engineered precisely to deliver a seamless experience while maximizing performance and innovation. We are glad it left a positive impression on you. Knowing we’ve made a positive impact is why we do what we do. Thank you for the encouragement. We appreciate your trust in Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks for sharing your experience with the Galaxy Z Flip5! It’s great to hear that you enjoyed using the phone, especially its unique form factor that makes it fun and functional. The compact, foldable design is a standout feature that continues to turn heads and redefine what smartphones can be. We appreciate the feedback on the internal design. The Galaxy Z Series is engineered precisely to deliver a seamless experience while maximizing performance and innovation. We are glad it left a positive impression on you. Knowing we’ve made a positive impact is why we do what we do. Thank you for the encouragement. We appreciate your trust in Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Excelent idea bad execution
on February 11, 2025
Posted by: PitmasterShaggy
[This review was collected as part of a promotion.] Pro the fact you can save space filding the phone is an excelent idea but it is also its biggest enemy. The fist phone lasted about 5 months until the screen stoped working. The problem is that as you continue to fold and unfold the fist layer on the screen start to peel off. Oce that happens you are doomed. I got a new one from the insurance and I tried not to fold the phone but az the design is intended to be a foldable phone there are a bunch of features left unusable. Once the screen started to peel I bought an A1 (since i was like a year left of installments) its been a couple of months and lately i noticed the flip is bloated. So it gets damaged eaven if not used. I think there is a lot to improve in the co struction of that model.
Value
1
Response from Samsung USBy R&R, February 13, 2025
Hello PitmasterShaggy,
Thank you for sharing your experience with the Galaxy Z Flip5. We appreciate your thoughts on its innovative foldable design. Here at Samsung, we continue to push the boundaries of mobile technology, and feedback like yours is invaluable in refining our user experience. The Z Flip series is designed for convenience and portability while maintaining a premium feel. We are always working on improvements to enhance durability and user satisfaction. One of the benefits of owning a Galaxy Z Series device is automatic enrollment in the Galaxy Z Assurance program. This includes one free screen protector replacement and discounts on screen repairs. We encourage you to reach out to one of our skilled Samsung Support Team members to discuss your options. We appreciate your support and thank you for choosing Samsung!
-Ty
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy Z Flip5. We appreciate your thoughts on its innovative foldable design. Here at Samsung, we continue to push the boundaries of mobile technology, and feedback like yours is invaluable in refining our user experience. The Z Flip series is designed for convenience and portability while maintaining a premium feel. We are always working on improvements to enhance durability and user satisfaction. One of the benefits of owning a Galaxy Z Series device is automatic enrollment in the Galaxy Z Assurance program. This includes one free screen protector replacement and discounts on screen repairs. We encourage you to reach out to one of our skilled Samsung Support Team members to discuss your options. We appreciate your support and thank you for choosing Samsung!
-Ty
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US