Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Mint
Average customer rating
4.7
(4,247 Reviews)
Rating breakdown 4,247 reviews
5 Stars
3,184
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Mint
Customer Rating
3
Folding screen breaks
on August 26, 2024
Posted by: andreampanda
[This review was collected as part of a promotion.] I have had this Galaxy Flip 5 for 13 months.
I have not dropped it and I have taken very good care of it. I loved it a lot and recommended it to a lot of people. Love how it fits anywhere, the silicone case made a perfect match and made it look amazing and cute. The front screen is helpful and has helped me reduce my screen time. However, a bubble formed where the screen forms. At first it was a very little bubble, just to the left side, it increased in size in the last couple of months, last week I folded it and heard a weird sound, I opened it and now the bubble runs from side to side and like half an inch in width. It is starting to look like the plastic will break. It feels rough to the touch. Now there's dust collecting inside of it.
I have not dropped it and I have taken very good care of it. I loved it a lot and recommended it to a lot of people. Love how it fits anywhere, the silicone case made a perfect match and made it look amazing and cute. The front screen is helpful and has helped me reduce my screen time. However, a bubble formed where the screen forms. At first it was a very little bubble, just to the left side, it increased in size in the last couple of months, last week I folded it and heard a weird sound, I opened it and now the bubble runs from side to side and like half an inch in width. It is starting to look like the plastic will break. It feels rough to the touch. Now there's dust collecting inside of it.
I had a flip 3 for almost 2 years and never had this issue. Honestly, I'm very disappointed in this phone.
If I knew this would happen, I wouldn't have gotten it, honestly.
If I knew this would happen, I wouldn't have gotten it, honestly.
IMO... It's a good phone, the front screen features are great. MY HUGE BUT is the folding screen breaking. So, just keep that in mind: you might need to replace the screen before the 1 screen mark so that it falls into warranty.
Value
3
Response from Samsung USBy Social Commerce, August 30, 2024
Aloha Andreampanda,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Flip5. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices. Samsung Care+ comes in great for those unexpected situations in life like falling into the lake with our phone still in hand, to dropping and shattering the screen while carrying in groceries, to accidentally losing our phone, or when someone steals your phone. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. Now with just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Please take a moment to review, "Care for your Samsung foldable phone" to learn how you can keep your device in its top, pristine condition. If you would like any further assistance or if you have any questions for us, please do not hesitate to reach out to Samsung Support. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00083043/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Flip5. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices. Samsung Care+ comes in great for those unexpected situations in life like falling into the lake with our phone still in hand, to dropping and shattering the screen while carrying in groceries, to accidentally losing our phone, or when someone steals your phone. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. Now with just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Please take a moment to review, "Care for your Samsung foldable phone" to learn how you can keep your device in its top, pristine condition. If you would like any further assistance or if you have any questions for us, please do not hesitate to reach out to Samsung Support. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
5
Favorite phone I've ever owned
on August 26, 2024
Posted by: PhoneAficionado
[This review was collected as part of a promotion.] I've owned a few different phones in the Galaxy line and this has been my favorite so far. The form factor is incredible. The Z Flip 5 can fit any of the pockets in all of my pants. All other standard features such as Wi-Fi/LTE, video, music playback, and Galaxy AI are fast and clear. Camera quality is amazing and the screen is beautiful and responsive with a 120 hz refresh rate. The phone's cover screen is great to use to check notifications, set timers, etc. I've never had more fun with a phone and I doubt I'll ever be able to go back to non-flip phones. Amazing device!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone!
on August 26, 2024
Posted by: SamsungLoyal
[This review was collected as part of a promotion.] Love the convenience and ease of using my galaxy flip. All the features of full sized phone but compact enough to for easily in your pocket. This is my second one and I plan on getting the latest one when it is available! I'm not a huge fan of all the AI suggestions.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I'm in love
on August 26, 2024
Posted by: NurseDiva
[This review was collected as part of a promotion.] I use my Flip Z for EVERYTHING! I play games, listen to music, watch videos, text, call, check emails... EVERYTHING! Then I just flip it closed and put it in my pocket.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Interesting product
on August 26, 2024
Posted by: Enigma
[This review was collected as part of a promotion.] Very nice phone. Allows me to be very creative when recording and taking photos. One downside is I cannot flip the phone due to the motherboard. The worse part is that my phone became out of warranty when it happened and it would've cause alot of problems for me to ship it overseas for repairs. Others than that the galaxy AI really helped me answer some questions a Google search wouldn't answer.
Value
3
Response from Samsung USBy Social Commerce, August 30, 2024
Greetings Enigma,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Z Flip5. Your feedback is appreciated as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices. Samsung Care+ comes in great for those unexpected situations in life like falling into the pool with our phone still in hand, to dropping and shattering the screen while carrying in your bags, to accidentally losing our phone, or when someone steals your phone. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. Now with just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Please take a moment to review, "Care for your Samsung foldable phone" to learn how you can keep your device in its top, pristine condition. We would be more than happy to assist you with whatever you may be experiencing with your Z Flip5, however, we need a bit more information than we currently have available. If you would like assistance with troubleshooting your device, feel free to contact us at your leisure. If you would like any further assistance or if you have any questions for us, please do not hesitate to reach out to Samsung Support. We're always happy to help! Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00083043/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Z Flip5. Your feedback is appreciated as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices. Samsung Care+ comes in great for those unexpected situations in life like falling into the pool with our phone still in hand, to dropping and shattering the screen while carrying in your bags, to accidentally losing our phone, or when someone steals your phone. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. Now with just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Please take a moment to review, "Care for your Samsung foldable phone" to learn how you can keep your device in its top, pristine condition. We would be more than happy to assist you with whatever you may be experiencing with your Z Flip5, however, we need a bit more information than we currently have available. If you would like assistance with troubleshooting your device, feel free to contact us at your leisure. If you would like any further assistance or if you have any questions for us, please do not hesitate to reach out to Samsung Support. We're always happy to help! Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
5
The two phones
on August 26, 2024
Posted by: Zeroside
[This review was collected as part of a promotion.] My filp is like having two phones in my pocket. I have the front face as my "work phone" and when I open ut up it is my Entertainment phone. The new AI also help me out when I'm working. When it comes to translations, really helped out with me. Talking to a non English-speaking speaker.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Just flip it
on August 26, 2024
Posted by: ElNiNO1980
[This review was collected as part of a promotion.] My first flip phone and nd the experience has been great! Samsung knocked it out the park with this phone. Can't wait to see how the flip will change over time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A Nostalgic Leap Back to My 20s with Modern Perks
on August 26, 2024
Posted by: DannyManny
[This review was collected as part of a promotion.] The Samsung Galaxy Z Flip 5 instantly takes me back to my university days, when my sleek flip phone was my constant companion. The Z Flip 5, however, is a modern masterpiece that merges that cherished nostalgia with cutting-edge technology.Unboxing the device was a trip down memory lane, but the magic truly began when I flipped it open for the first time. That familiar ‘snap’ sound instantly transported me back to my youth, when phones were not just functional, but also fun. But this isn’t just a trip down memory lane—it’s a major upgrade in every way. When folded, it’s compact and easily fits into even the smallest purse—something I appreciate every day. The external screen is surprisingly useful too, allowing me to check notifications, control music, and even take selfies without opening the phone.Performance-wise, the Snapdragon processor and generous RAM make multitasking a breeze. Whether I’m toggling between work apps or gaming, the Z Flip 5 handles everything smoothly with zero lag. Samsung has clearly refined their foldable technology, and it shows. While I was initially concerned about the longevity of a folding phone, the Z Flip 5 feels sturdy and reliable. For anyone who, like me, misses the charm of flip phones but craves modern features, this is the perfect device. It’s more than just a phone—it’s a lifestyle upgrade. The blend of nostalgia and innovation makes the Samsung Galaxy Z Flip 5 a truly unique experience.
Value
5
Written by a customer while visiting Samsung US