Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Mint
Average customer rating
4.7
(4,241 Reviews)
Rating breakdown 4,241 reviews
5 Stars
3,181
4 Stars
802
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Mint
Customer Rating
5
Trading up, way up
on September 8, 2023
Posted by: nvthom
[This review was collected as part of a promotion.] I started out with a 3. It was a great phone. I really enjoyed it, then I got a chance for an upgrade to the 4. Even better AND 5G. I even showed it off to my Grandkids and they both traded in their old phones for the 4. Now, I get another upgrade to the 5. This one is the best yet. I have no idea how they are going to beat this one but I'll hold on to this until they do. I especially love how it hides in my front pocket without making calls on its own. Thanks, Samsung, I knew you could do it. Keep up the good work.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Join the fold!
on September 8, 2023
Posted by: Cracky112
[This review was collected as part of a promotion.] I can't lie I was very skeptical of getting a foldable phone at first considering the Z flip 5 would've been my first folding phone. Now after having it since launch I've enjoyed the front display the most it make sending a quick message or taking a quick pic very easy plus it makes for better selfish camera as you get the more powerful front camera. All in all I've enjoyed every bit of this phone and give it a full 5 out 5! :)
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has awesome features
on September 8, 2023
Posted by: Claudia602
[This review was collected as part of a promotion.] I had the Flip3 and OMG let me tell you this has been far out the best phone I've had. Specifically the front cover screen. You can now see the music, messages, notifications, texts without even opening the phone with an amazing quality and bigger screen even from any other phones out there. The sound quality is perfectly loud. Let me tell you loud is good lol. This is really convenient. Overall I love this phone now and I will continue to upgrade as newer versions come out. Thank you for the amazing products you make.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Compact phone
on September 8, 2023
Posted by: Ceconds
[This review was collected as part of a promotion.] I like how the phone collapses to a small size to fit nicely in my front pants pocket. It has a smaller gap when closed than the older generations which is welcomed. A lot of the features is similar to the previous generation, but I think it's a little faster in terms of processing. The larger front screen is handy for accessing apps for quick messages and even for videos. I use it a lot more than I thought I would to respond back to messages and can see a lot more content on it without opening the phone.
Some things that could be improved would be the camera quality though this isn't a flagship phone, it could still be nice with a higher resolution camera.
The phone is mainly for convenience for portability and day to day tasks with occasional photo taking.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Screen malfunction
on September 8, 2023
Posted by: Albert
[This review was collected as part of a promotion.] A week later after I got the Flip5, the screen started flickering, got a green line across the screen..very disappointing.
Love the new cover screen though.
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 11, 2023
Hi Albert, we appreciate you taking time to share your thoughts with us about your Samsung Galaxy Z Flip5. We are so happy to hear how much you love the new and improved flex mode display. We have provided links below to help with the green line and flickering you mentioned. We have included links to the warranty information and the Samsung Support Team to help you with the steps to the warranty claim. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
4
I miss my note but this is a nice phone
on September 8, 2023
Posted by: Sarah23
[This review was collected as part of a promotion.] The folding phone is something that took getting used to. I've been a Note user since 3.
The camera isn't as great as the s series or the note series, but still nicer than others.
The features from folding the phone are nice. I really like the mouse pad that can pop up.
The front screen is nice, but I wish more apps could work on it.
It's cute that my phone is the size of Post-its when folded.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!!!
on September 8, 2023
Posted by: Michelle
[This review was collected as part of a promotion.] My first flip phone and I’m really enjoying it, especially the cover screen. It’s amazing that every app and game works on it and is optimized well. The customization and rotation on cover screen was a nice touch also and liked messing around with it.
Overall I love it and don’t plan to go back to apple anytime soon. One minor complaint is that apps don’t switch over to screens like they do from cover screen to Home Screen. It’d be nice in the future to close the phone and continue on the cover screen but other than that it’s great!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing features
on September 8, 2023
Posted by: ZFlip5lover
[This review was collected as part of a promotion.] You can fold the phone in half so it sits upright and use the bottom half as a laptop with a mouse and mouse pad. You can watch a movie with the phone open and then close it and watch it on the cover screen. The quality is amazing. The camera quality on the cover screen is amazing for being small. Most of the time I don't have to open my phone and I can do almost everything from the cover screen.
Value
5
Written by a customer while visiting Samsung US