Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Mint
Average customer rating
4.7
(4,241 Reviews)
Rating breakdown 4,241 reviews
5 Stars
3,181
4 Stars
802
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Mint
Customer Rating
4
Almost Perfect Flip 5
on September 12, 2023
Posted by: Missladyscastle8
[This review was collected as part of a promotion.] I love this flip phone! I waited until now to buy one because I knew eventually it would evolve to having a full cover display. I'm a power user coming from the s22 ultra, I needed this phone to last a complete work day like s22 ultra could. The biggest letdowns has been battery and camera quality. I know samsung could improve on this because 3700mah is awful. I consume a lot of streaming videos and podcasts and this is not enough battery. The camera needs improvement as well is great up close but from a distance it's terrible. The camera quality reminds me of my old s7 edge phone. I take a lot of photos but I'm not taking as many anymore because the quality is not up to par and I'm no expert or photographer or enthusiast. But this to me doesn't scream Samsung quality. But everything else is perfect I know it will get better with each new generation but this z flip 5 is headed in the right direction finally.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Reviewing samsung Z flip 5
on September 12, 2023
Posted by: Cxamarg21
[This review was collected as part of a promotion.] I love this phone, it's fun when people it it for the first time they flip out.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Room for improvement.
on September 12, 2023
Posted by: PhoneUp
[This review was collected as part of a promotion.] In folded mode, phone features are limited. Phone normally used in unfolded mode. Miss having use of the stylus pen from galaxy note plus. Frequently have to turn phone around when opening to have it be in the upright position. Phone weight is light which is an upgrade from previous phone.
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 25, 2023
Hey there PhoneUp, we appreciate you taking time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip5. We are happy to hear you are enjoying the compact light weight nature of the device. We recommend taking a look at our YouTube channel, where we have videos of great uses of the front display. We have also included a link to the manual and the Samsung Support Team if you would like further assistance with your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love the cover screen upgrade
on September 12, 2023
Posted by: Panda55
[This review was collected as part of a promotion.] I have had every single version of the Z-flip and this is by far the best! I love the wide coverscreen
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Craftmanship from Samsung
on September 12, 2023
Posted by: Mike777
[This review was collected as part of a promotion.] I have owned 3 iterations of Galaxy Folds and 2 Galaxy Flip Phones and this is by far the biggest upgrade in any foldable phone Samsung has ever made. From the improvement of the camera to the hinge, and to the outer screen and the seamless software integration, this phone gives you a surreal user experience that is incomparable to anything out there. It is such fun to hold and play with the Galaxy Flip 5, and to say I am highly satisfied with this phone is an understatement. I will not hesitate to recommend it to anybody who wants a phone that actually excites
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The front screen is everything I wanted.
on September 12, 2023
Posted by: Princessvi
[This review was collected as part of a promotion.] So far this phone has felt amazing. Perfect size on all parts and that front screen is insanely helpful. Don't forget to install good lock and get full use out of it. At work I almost never open it just swipe over answer and I'm on my way. I don't have a watch so it's perfect for me. I love the main screen for video watching and gaming. It feels amazing to use this phone for everything so far. My on grievance is more with apps not allowing me to use the back camera for selfies like the normal cam does. Can get around by opening app in the closed screen. But that's an issue with the app makers.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely love the form factor!!
on September 11, 2023
Posted by: ChefBB
[This review was collected as part of a promotion.] There are so many unique ways to interact with the phone both from a hardware as well as a software perspective. These new interactions are not just gimmicks they are very useful in the real world!
Battery life is good, display is great, haptics solid, sounds great, and the cover display is SUPER useful.
The only thing really lagging with this phone is the camera. Come on Samsung - we all know you can do better. 🙂
Being able to easily carry this phone in my pocket all day is such a unique experience compared to lugging around a big phone in your pants pocket. Absolutely love it. If the camera could ever be on par with a flagship device like the Ultra - I would definitely say I would never not have a flip phone again!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
WHAT A FANTASTIC LITTLE PHONE!
on September 11, 2023
Posted by: Proud2beNana
[This review was collected as part of a promotion.] I use this phone for most everything, it's just that convenient! I no longer carry my tablet on trips. I stream music, play games, shop on line, and even type/send emails all from the palm of my hand! I love how it's like a mini laptop with touch pad controls, when it's opened as one. The front screen is super convenient in many ways, without having to fully open the phone. Take calls, check notifications, look at the calendar, customize the multiple screens to your needs. You can even arrange the order of your chosen info. There's seemingly no end to how much personalization to this phone right at your fingertips. Awesome graphics, true to life colors, clear crisp fonts. I've had many different brand phones, and have always been adamantly partial to one particular brand/type phone, because of the quality of front and back cameras. The cameras on this phone are the absolute best I've used. The battery life is nowhere near disappointing, either. No need to put on to charge every few hours. This battery lasts more than a day on a a single full charge, and I use my phone A Lot! I'm still learning about this Z flip 5, but there's nothing disappointing to me so far. I would buy this phone again, and I will recommend it to anyone who asks my opinion.
Value
4
Written by a customer while visiting Samsung US