Customer reviews from starfrit.com
THE ROCK by Starfrit - 19" x 13" Electric Griddle - Black
Average customer rating
4.8
(602 Reviews)
Rating breakdown 602 reviews
5 Stars
500
4 Stars
79
3 Stars
15
2 Stars
0
1 Star
8
98%of customers recommend this product.
(
515 out of
527)
Customer Reviews for THE ROCK by Starfrit - 19" x 13" Electric Griddle - Black
Customer Rating
3
Great while it lasted - died because of replacable part that isn't available.
on April 5, 2023
Posted by: Domseit
from Victoria, BC
Gender:Male
[This review was collected as part of a promotion.] Bought this 19 months ago and was great while it lasted for our family of five - whole packet of bacon, pancakes, grilled cheese etc.. Yes, it heaters hotter closer to the cord, but it wasn't a big issue for us. Grease catcher was enough for one pack of bacon, but not two.
Unfortunately, the power cord/thermostat started smelling like melted plastic and smoking - so we stopped using it. I can't find this (detachable) part for sale anywhere, which is very frustrating, as it is a big waste to throw out the griddle for the sake of this failure. Kind of worried what would have happened if we had kept using it and how dangerous a melting power cord would be.
Written by a customer while visiting starfrit.com
Customer Rating
5
Great product
on December 17, 2025
Posted by: Ken66
from Cold Lake, Ab
Works well. Got rid of our teflon frying pans. Great product.
I would recommend this to a friend!
Response from starfrit.comBy Service client / Customer service, December 18, 2025
Thanks, we appreciate your feedback!
Written by a customer while visiting starfrit.com
Customer Rating
5
on December 29, 2025
Posted by: Sueb
from Saskatoon Saskatchewan
Got this for Christmas. It is replacing an old one.Works good.
Response from starfrit.comBy Service client / Customer service, January 16, 2026
Thank you very much for your positive feedback!
Written by a customer while visiting starfrit.com
Customer Rating
3
Great when it works
on October 27, 2019
Posted by: MacMac
from Rockland,Ontario
Gender:Male
I purchased my griddle a little under 2 years ago. I love the cooking surface ,the ease of cleaning and I can cook more on it. But one issue is it cooks real well on the end where the control is and much slower on the opposite. I was wondering if maybe on the next version they could put the control in the centre of the length so that the heat may disperse more evenly. My only real issue otherwise is that in two years I now need a third controller. My first one stopped working just under a year after I purchased it. The good thing was when I called about it I was looked after immediately without argument. Now again about one year after the new controller it once again stopped working and it needs to be replaced. I only use my griddle once a week to make Sunday breakfast. It should last much longer than it has.
No, I would not recommend this to a friend.
Written by a customer while visiting starfrit.com
Customer Rating
5
Works great!
on December 12, 2025
Posted by: Cherise
from 2069 Hwy 9, RR3, Walkerton
Product is as described. Heats up well. Love the large cooking surface to cook entire meal on one surface for big family. Would definitely recommend!
Response from starfrit.comBy Service client / Customer service, December 18, 2025
Thanks, we appreciate your feedback!
Written by a customer while visiting starfrit.com
Customer Rating
5
Great Item
on December 9, 2025
Posted by: Prouse
from Langton
Large enough for a family of 4 to cook breakfast or dinner on. The legs are sturdy and won’t break easily. I have had other flat top griddles and they aren’t built as strong.
Love this product and would definitely recommend.
Love this product and would definitely recommend.
Response from starfrit.comBy Service client / Customer service, December 18, 2025
Thanks, we appreciate your feedback!
Written by a customer while visiting starfrit.com
Customer Rating
5
on November 19, 2025
Posted by: Marsbars
Obsessed with this grill! Perfect for camping and extra room for cooking those big meals during holidays!
I would recommend this to a friend!
Response from starfrit.comBy Service client / Customer service, December 5, 2025
Thanks, we apreciate your feedback!
Written by a customer while visiting starfrit.com
Customer Rating
4
Light weight, good size, excellent price.
on July 8, 2018
Posted by: Alphonse
from Vaughan, ON
Gender:Male
This griddle is one of very few we found that is large enough for a number of pancakes, skewers, or other food items at once. It's light and easy to handle and wash, and the price was excellent. It's only slightly let down by uneven heating - the end farthest from the thermostat is noticeably cooler than the rest of the griddle. It would also be nice to have a reversible cooking surface with an uneven (vaned) surface to allow grease runoff, like some competing products have. But overall, a very good buy.
I would recommend this to a friend!
Written by a customer while visiting starfrit.com