Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Burgundy
Average customer rating
4.5
(4,687 Reviews)
Rating breakdown 4,687 reviews
5 Stars
3,476
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,609 out of
1,864)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Burgundy
Customer Rating
1
Glitches constantly
on January 23, 2023
Posted by: Jame
Expertise:Intermediate
This is the second s22 ultra that glitches. I really want to go back to my s10 edge and be happy
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
3
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 24, 2023
Hi Jame,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your critique is valuable as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link that should help with the glitches you've experienced. Also, a link to Samsung Support, please reach out to them for any additional assistance needed. Thank you for being a valued customer. -Bethany
Samsung phone freezes and crashes.
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your critique is valuable as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link that should help with the glitches you've experienced. Also, a link to Samsung Support, please reach out to them for any additional assistance needed. Thank you for being a valued customer. -Bethany
Samsung phone freezes and crashes.
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Not for me!
on January 25, 2023
Posted by: PatW
Battery life was less than 24 hours, could not get images to text and could not text anyone but Samsung users.
Response from Samsung USBy Bethany, Social Commerce, January 26, 2023
Hi PatW,
We appreciate your feedback on the Samsung Galaxy S22 Ultra. Your thoughts are welcomed as we strive to bring our consumes the best in product design and functionality. I've attached some links that should help concerning the battery life, and with not being able to text. Also, since it sounds as if your device is still under warranty, I've linked our warranty department below. Please reach out to them for assistance as needed. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Messages on Samsung phone are slow, do not send, or cannot be received
smsng.us/Warranty-Info
smsng.us/Samsung-Support
We appreciate your feedback on the Samsung Galaxy S22 Ultra. Your thoughts are welcomed as we strive to bring our consumes the best in product design and functionality. I've attached some links that should help concerning the battery life, and with not being able to text. Also, since it sounds as if your device is still under warranty, I've linked our warranty department below. Please reach out to them for assistance as needed. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Messages on Samsung phone are slow, do not send, or cannot be received
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Love is 22 Ultra but miss MST
on January 26, 2023
Posted by: Bolivar
from Hawaii
Expertise:Expert
I've had the half terabyte is going to ultra for a while now and I absolutely love it no problems at all except the fingerprint sensor won't work through the screen protector I have on it and the phone does not have MST like the old S7 used to
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
horrible phone
on January 28, 2023
Posted by: BlockWorkYT
Expertise:Expert
It overheats so fast i wouldn't recommend getting the s22 or the s23 for that matter honestly gets better cooling they removed the sd card thingy yet they cant idk put a better cooling system
i have a s22 ultra and it can get as hot as 50c!! some pc dont even get that hot cmon now samsung
i have a s22 ultra and it can get as hot as 50c!! some pc dont even get that hot cmon now samsung
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 30, 2023
Hello,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your thoughts are welcomed as we strive to innovate and improve on the design and functionality of our products. I've attached a link that should help concerning the temperature of your device. Please reach out to Samsung Support, also below, for further assistance. Thank you for being a valued customer. -Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your thoughts are welcomed as we strive to innovate and improve on the design and functionality of our products. I've attached a link that should help concerning the temperature of your device. Please reach out to Samsung Support, also below, for further assistance. Thank you for being a valued customer. -Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Good useful phone
on January 28, 2023
Posted by: Mick
from Bettendorf ia
Expertise:Intermediate
Have had this for about a month. Overall no issues. Had always had Motorola phones previously. Not a big difference between the two. Not sure if the battery life is as advertised. I use a golf app frequently and unless I use a charger during the day the battery won't last all day. Only other comment is it would be helpful for the display timeout to go to 30 minutes as it would be helpful with the golf app.
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on January 28, 2023
Posted by: Melsywsou
from San Antonio, TX
Expertise:Intermediate
I am glad I finally upgraded from my Note 8. The phone is fast. Great features. It does take some getting used to not having a micro SD slot or headphone jack.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great FeaFeatures!
on January 28, 2023
Posted by: Dragon6902
from Columbia sc
One of the best phones I've had. This is talking about all the way down from an S1.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
checks all the boxes
on January 29, 2023
Posted by: Benjamin
from New Knoxville, OH
Expertise:Expert
I purchased this about a year ago after using the S21 Ultra. I enjoy the integrated S Pen. this was a feature I really liked as being optional on the S21 but wanted something more practical. I'm not a big fan of the design it feels a little lackluster compared to the previous year model. One thing I noticed early on was it seemed that the battery life was much worse on this model. It's not the most optimal, I'm not sure if it's because of where I live it's constantly searching for service, it doesn't appear to have any apps running in the background. I have found I can get a full day of charge with reasonable battery life still left though with moderate usage. This is using also the battery safety cap where it's holds the charge at 85%. Overall, for personal use this phone checks all the boxes and seems to work more than efficiently for my needs.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US